I have been taking my dog to be groomed for almost 6 years. The high rating comes from my dog who…read moregets excited as soon as I stop and then pulls me to get inside. Every time I have dropped off or picked up the dogs are all happy and getting along. All the groomers are happy and welcoming and I think that positive energy calms the animals. The grooming areas always look as clean as they can be given the work and the dogs all look beautiful. I highly recommend Details and know your dog will love it too. Maggie and "BUDDY" Psilopoulos

Good luck even trying to get them to return a phone call. If too busy to take on new customers the…read morecourtesy of a call would be nice.

My dog had a great experience here. They groomed her very well and she did not get anxiety while…read morevisiting! She's visited twice so far. Staff are friendly and accommodating. Prices are comparable to other locations. Be sure to book early - they are very popular so it may be a few weeks before you get an opening!

I highly recommend this place! It's a small business right in the parking lot behind frosty freeze…read more I dropped off my pup for a haircut/clean up. I had been shaving/grooming him at home and totally botched it. I was so happy to be able to bring him to the professionals! He looks like a brand new dog. I paid $95 + tip for a full groom/cut, which may be on the higher side. However, I did botch him so he deserved the spa treatment. I have no issues coming back so they can continue to make him and my other two pups look amazing!!!

The staff it's always friendly and I always find excellent help. My dog Antonio loves the…read moregroomers too.

I used to recommend this place to everyone. Not anymore…read more After three years of loyal business and bringing both of my dogs here, what I experienced recently was completely unacceptable. I dropped off my senior dog, who's nearly 12 and has severe anxiety, for a scheduled grooming. An hour later, I got a call saying they couldn't groom him because he didn't have his updated rabies documentation.... which is completely understandable. What's not acceptable is that they let him sit in a cage for an hour before contacting me, fully knowing they wouldn't be grooming him. If the paperwork was missing, why not send him home when he was being dropped off. When I asked, calmly, why he had to sit there for an hour unnecessarily, the staff member on the phone was rude and condescending. No real answer -- just attitude. I had someone pick him up immediately. Meanwhile, they went ahead with grooming my younger dog. I had given very clear, written instructions: bath, haircut, and anything else she needed. When I picked her up, it was obvious she had only been bathed : not groomed. I asked why nothing had been trimmed on her back or ears or butt, and they told me, "We only did her feet and belly because some clients get upset when we do too much." Seriously? If I wanted a foot and belly trim, I would've written that. I wrote "haircut." This is the second time I've paid for a haircut and received a glorified bath. But even that wasn't the most upsetting part. I've been coming to this location for three years -- and I didn't recognize a single staff member that day. It looked like a team of overwhelmed, disinterested kids who didn't want to be there. One girl was elbowing a dog on the grooming table to hold it down while another shouted at it to stop moving -- clearly frustrated and rough. They didn't even realize I was standing there, watching. To top it off, my senior dog was just in two weeks ago for a nail trim -- no one asked for rabies documentation then. So what changed? Honestly, it felt like they just didn't want to bother with a larger, older dog who requires more time and patience. Then the icing on the cake: later that day, my boyfriend got an email saying we were unprofessional -- and that they'd no longer be accepting our elderly dog. Not both dogs. Just the one that requires more effort. That told me everything I needed to know. This place used to be professional, trustworthy, and kind. Not anymore. What I witnessed was chaotic, careless, and borderline abusive. I'm heartbroken and disgusted. I will never be bringing my dogs here again -- and I wouldn't recommend anyone else trust them with theirs either.

We were new to the area and called Pooch Parlor to inquire. From day one they have been wonderful!…read moreOur dog Abby loved going there, everyone was so friendly and genuinely loves animals. Her grooming was always consistently fabulous! Sadly she recently passed away, but I wanted to share my experience with others looking for a groomer. Highly recommend!

Other reviews speak for themselves. Terrible experience. Had taken my dog to PP several times. We…read morewere 5, maybe 8 minutes late to arrive for 10am (wanted her to pee outside first). There were 2 dogs already there. Owner was upset. I went home to wait for the call to pick her up. No call by 3pm (5 hrs later) so I called, no answer. I waited for a bit then drove to shop. My dog was in the front section still not groomed. Was told that bc we were late she would be groomed after all the others and to come back at 5. I left the shop but thought about it and went back in - couldn't leave my dog in that small area for 7 hours. I believe that was a cruel punishment directed at me for arriving late but it was my dog who had to suffer (no water, in a cramped space). Still upset. Not to be reflected on SOS - they are all wonderful animal guardians.

Josie had her first visit today. She is a very fluffy anxious 6yr old Golden Retriever. Renee and…read moreher team arranged a "meet and greet" for us today. She had her nails done and her grooming needs assessed. We can't wait to come back for her full groom! Thank you Renee!!

Once again Renee and her team were great Harry looks beautiful as always !…read moreThank you for taking such good care of Harry.

I'm so incredibly happy that we found Jessica. We were very spoiled in Virginia having a Master…read moreGroomer as a dear friend and moving where we didn't have a ton of dog friends. We have an older Shih Tzu with health issues who really needed to be groomed, Jessica took good care of him and he came home happy and relaxed. That's when we decided to take the rest of our zoo ( 3 rescues who had horrible lives prior to joining our pack). They too came home looking amazing! They were also very relaxed as well. The true sign for me - texting pictures to my friend and getting back a positive message that "the kids look good, happy you found her!" The entire concept of this business makes me feel comfortable! They compost the pet hair, the website is inclusive and they are giving back to the community! Check them out!!

I was in the area, and I wanted to get my dogs groomed. They happened to have a cancellation and…read moregot us in! I want to say my groomer was Jessica, but I am not positive. She did a fabulous job and talked to my dogs in a high pitched loving voice, which is exactly what I do. She immediately went to the floor to my dogs (they are 5 pounds each), and she was trying to make them comfortable. I loved it. I felt comfortable. I also told them that their Yelp account was unclaimed and told them they should fix it. THEY ARE OPEN AND GREAT. My dogs were happy. I was happy.

We have been taking our 1-year old to Ruff Life once a week for two months now. he is highly…read moreenergetic and he always comes back exhausted. They provided us a report card after our first few visits explaining how he did in several areas. They are good at recognizing the characteristics of our Australian Sheppard and adjust their approach and his routine as needed. They are very open and up front with the areas he needs to improve on and how they are working to make sure both he and the other dogs have a good time (he needs to be separated at times because he likes to herd the other dogs). Our first two visits he was hesitant to be handed over to the staff. Now he is leaving me behind and not looking back!

Cooper has been going to Ruff Life for a few months and loves it. They've handled COVID changes…read moresmoothly. You can buy single daycare or packages, and they offer grooming. Your dog gets a little cubby for their leashes and spends the day with a supervised "pack" that seems mostly the same each week. They post photos every day to their Instagram and Facebook which is the highlight of my day. My only complaint is that the parking lot is a little small and can be hard to maneuver at peak hours. Worth it! Cooper absolutely loves going here! I haven't used their boarding but I plan to if we ever need it since it is cageless. Definitely recommended!

Friendly and communicative staff! Our pup recently visited for her evaluation. While we ultimately…read moredecided it is too soon for the Wiggle Room (our pup is only 19 weeks and still gaining her confidence!), we look forward to reconnecting with Maia and her team when the time comes. The establishment is clean, spacious, and has lots of staff watching the many dogs in the Wiggle Room "pack". Would recommend participating in their free evaluation if you are interested in sending your pup to doggy day care!

We took our bernedoodle here while we lived in Newport for two years and have nothing but great…read morethings to say about Brooke as a groomer. They took such good care of our boy and he ALWAYS had an amazing haircut, no nicks or patches like we have had at previous groomers. We are so sad to be leaving Brooke and her skills.

Being a fairly new cat owner to a little 3 legged feline, I was very nervous to leave the country…read morefor 11 days since 'Buddy' already had some separation anxiety. I explained all of my concerns to Krista when she came over to meet him. She was very understanding and kind and right away I felt better about going away knowing she'd be visiting Buddy twice a day while I was gone. My mind was immediately put at ease on day 1 of vacation when I received Krista's photos of Buddy looking very happy and content. New photos continued every day and they were a an added highlight to my trip! Even with an unexpected overnight flight delay, Krista had no problem watching Buddy longer than planned and that is just another reason I will be calling Krista for my next trip. :) You can count on Krista!

Such a sweet person......and her Sammy is adorable. My little guy is sleeping over. Can't wait to…read moresee the pictures.