Austin does a really great job with my dog. He is very kind and caring. Also he is very efficient…read more The space is well appointed and clean. They're response with booking appointments.

They were great with our shihtzu terrier. Look forward to…read moreour next visit!! He came back looking and smelling great!

I used to recommend this place to everyone. Not anymore…read more After three years of loyal business and bringing both of my dogs here, what I experienced recently was completely unacceptable. I dropped off my senior dog, who's nearly 12 and has severe anxiety, for a scheduled grooming. An hour later, I got a call saying they couldn't groom him because he didn't have his updated rabies documentation.... which is completely understandable. What's not acceptable is that they let him sit in a cage for an hour before contacting me, fully knowing they wouldn't be grooming him. If the paperwork was missing, why not send him home when he was being dropped off. When I asked, calmly, why he had to sit there for an hour unnecessarily, the staff member on the phone was rude and condescending. No real answer -- just attitude. I had someone pick him up immediately. Meanwhile, they went ahead with grooming my younger dog. I had given very clear, written instructions: bath, haircut, and anything else she needed. When I picked her up, it was obvious she had only been bathed : not groomed. I asked why nothing had been trimmed on her back or ears or butt, and they told me, "We only did her feet and belly because some clients get upset when we do too much." Seriously? If I wanted a foot and belly trim, I would've written that. I wrote "haircut." This is the second time I've paid for a haircut and received a glorified bath. But even that wasn't the most upsetting part. I've been coming to this location for three years -- and I didn't recognize a single staff member that day. It looked like a team of overwhelmed, disinterested kids who didn't want to be there. One girl was elbowing a dog on the grooming table to hold it down while another shouted at it to stop moving -- clearly frustrated and rough. They didn't even realize I was standing there, watching. To top it off, my senior dog was just in two weeks ago for a nail trim -- no one asked for rabies documentation then. So what changed? Honestly, it felt like they just didn't want to bother with a larger, older dog who requires more time and patience. Then the icing on the cake: later that day, my boyfriend got an email saying we were unprofessional -- and that they'd no longer be accepting our elderly dog. Not both dogs. Just the one that requires more effort. That told me everything I needed to know. This place used to be professional, trustworthy, and kind. Not anymore. What I witnessed was chaotic, careless, and borderline abusive. I'm heartbroken and disgusted. I will never be bringing my dogs here again -- and I wouldn't recommend anyone else trust them with theirs either.

Pet Supplies Plus is a national chain of pet supplies stores founded in 1988 in Redford, Michigan…read more It is privately held. It is the third largest specialty pet food retailer in the US after PetSmart and Petco. The company began adding franchise locations in the Midwest, expanding into the northeastern and southern states during the late 1990s. There are over 560 Pet Supplies Plus stores in 36 states. I walked in looking for a specific wet cat food that I needed to get for a neighbor, but the did not have it. Still, the store has a large selection of pet food for dogs and cats. It's smaller than a PetSmart, so the selection is a bit limited, but they do offer the most common brands and items.

I'm so incredibly happy that we found Jessica. We were very spoiled in Virginia having a Master…read moreGroomer as a dear friend and moving where we didn't have a ton of dog friends. We have an older Shih Tzu with health issues who really needed to be groomed, Jessica took good care of him and he came home happy and relaxed. That's when we decided to take the rest of our zoo ( 3 rescues who had horrible lives prior to joining our pack). They too came home looking amazing! They were also very relaxed as well. The true sign for me - texting pictures to my friend and getting back a positive message that "the kids look good, happy you found her!" The entire concept of this business makes me feel comfortable! They compost the pet hair, the website is inclusive and they are giving back to the community! Check them out!!

I was in the area, and I wanted to get my dogs groomed. They happened to have a cancellation and…read moregot us in! I want to say my groomer was Jessica, but I am not positive. She did a fabulous job and talked to my dogs in a high pitched loving voice, which is exactly what I do. She immediately went to the floor to my dogs (they are 5 pounds each), and she was trying to make them comfortable. I loved it. I felt comfortable. I also told them that their Yelp account was unclaimed and told them they should fix it. THEY ARE OPEN AND GREAT. My dogs were happy. I was happy.

Other reviews speak for themselves. Terrible experience. Had taken my dog to PP several times. We…read morewere 5, maybe 8 minutes late to arrive for 10am (wanted her to pee outside first). There were 2 dogs already there. Owner was upset. I went home to wait for the call to pick her up. No call by 3pm (5 hrs later) so I called, no answer. I waited for a bit then drove to shop. My dog was in the front section still not groomed. Was told that bc we were late she would be groomed after all the others and to come back at 5. I left the shop but thought about it and went back in - couldn't leave my dog in that small area for 7 hours. I believe that was a cruel punishment directed at me for arriving late but it was my dog who had to suffer (no water, in a cramped space). Still upset. Not to be reflected on SOS - they are all wonderful animal guardians.

First of all this place moved. It is no longer on on Boston Neck Road but is currently in…read moreWakefield. My mother took her dog here to get groomed. The woman charged my mother an additional 30 dollars to the grooming fee as a "late fee". When I spoke with the woman why she charged an additional 30 dollars without telling us there was a late fee, she insisted that she did inform us. I showed her multiple text messages that stated the time and arrival and approximate pickup. But no where did it say that if we were late picking up we would be charged $30 fee. She continued to argue with both my mother and myself. I understand we were a little late and I can understand $5-10 charge but $30! She then yells at me and says, "your mother does this all the time! It's like she thinks the dog lives here or something!" She was completely disrespectful and unprofessional. Not only was the price outrageous but the work she does is not good. I have provided a picture of the dog right after grooming. What a huge disappointment. Do not bring your dog here unless you want an argument and poor grooming.

My pup is always HAPPY to visit for day care. The staff and owner are beyond watchful,kind,and…read morecaring with all the dogs. They always greet and say farewell very sweetly to every dog. You can see the caregivers calm fun interactions with the groups of dogs from a safe window. This gives you the owner chance to see all the different beautiful pups that are playing and socializing together. I really can't thank each individual and the whole team enough for taking such great care of my pup, I love so very much. I sometimes feel I rely on them too often. But when you have a place as good,clean, and wonderfully watchful as Gnarly Dog; I am simply more than grateful that the help and care are there for us. Thank You Everyone at Gnarly Dog Presently And Past caregivers as well for keeping a SAFE FUN ENVIRONMENT for my pup and others to play in Best wishes to you all for a HAPPY HEALTHY NEW YEAR

Bentley loves going there and they are always so accommodating. He has a great time and I always…read morefeel comfortable dropping him off

I highly recommend this place! It's a small business right in the parking lot behind frosty freeze…read more I dropped off my pup for a haircut/clean up. I had been shaving/grooming him at home and totally botched it. I was so happy to be able to bring him to the professionals! He looks like a brand new dog. I paid $95 + tip for a full groom/cut, which may be on the higher side. However, I did botch him so he deserved the spa treatment. I have no issues coming back so they can continue to make him and my other two pups look amazing!!!

My dog had a great experience here. They groomed her very well and she did not get anxiety while…read morevisiting! She's visited twice so far. Staff are friendly and accommodating. Prices are comparable to other locations. Be sure to book early - they are very popular so it may be a few weeks before you get an opening!

Very happy to have Hazel working with us to get our pups trained properly. Very professional and…read morethoughtful. Dogs adore her.

I love working with this group!! Cali has long taken care of my Golden doodle, Shadow before even…read morestarting this position and when I found out there was a way for him to hang out with other dogs as playful and high energy as him under the care of Tails n' Trails we couldn't be happier! The staff is lovely and the work they do is so important.