If I could give a 0 stars, I would absolutely do so. I live close to the salon and wanted to try it as the one I had been using was a bit of a drive that I didn't want to make anymore if I could find a comparable salon in town. I sat down for my pedicure (and dip manicure) on 6/27/23 and was pleased to see the owner Lily was great at communicating. That was about all I liked about the experience though--the owner could understand most things that were being communicated to her--that's it.
Firstly, I really can't stand being hustled thru the relaxing experience of a pedicure, by having to get my manicure at the same time, when I should be able to peruse my phone, drink some coffee and enjoy the massage chair I am paying to sit in. But what was I to do? Lily was very rough with my nails. I was actually in pain for a great deal of the manicure. All the while her aging mother is rushing me thru every past part of the pedicure. I was also displeased when I saw you had to pay $10-15 for a normal pedicure anywhere else. Like they won't even scrub your feet with the pumice stone thing if you don't pay for the of their pedicure pricing. Her mother is weak with her hands and spends absolutely making the pedicure a relaxing experience. As if I wasn't unhappy enough, next I see the store owner's daughter sit down to begin painting my nails. I'm sorry but how is a 16 yr old qualified or certified to do this work? I give her a chance and allow her to do her paint job. I explain to both the mom and daughter this was all for a photoshoot out of town the next day. I ask the daughter to please make sure there are enough coats on the my toes so I don't see them underneath the paint as I know this can occur with lighter colors. She asks me at one point, "is this good enough?" But when I try to look down, her mother who was working on my nails doesn't allow me to move enough in the chair to see. I say, "If you can't see the nails underneath, I'm sure it's good." Even though it was several coats of paint, she rushes through and puts the top coat on way too soon. I sit there for another 30 or so minutes while the mom/owner finishes my manicure. She puts my flip flops on and I assume I'm supposed to pay and leave, so I do. They were 7 minutes away from closing when I checked out. By the time I got home and looked down at my toenails, they were completely ruined. The business was closed and now I was left to fix the nails myself (which I go for pedicures in part because I'm not great at painting my own nails) at home because I could not get on a plane for a professional photoshoot looking like that on my toenails. I took pictures of everything and saved my receipt because I wasn't going to be able to go back and get the refund for my horrible pedicure for over a week (I was out of state). I was pleasant and tipped well at the end of my experience because I am a who appreciates how much tips mean to people and I had no idea how bad the pedicure was until I was home.
There were many other little things about the quality of the work (in my manicure as well as the pedicure) that became apparent after I was redoing my nails myself that night instead of finishing packing for my trip. But that's neither here nor there. The worst part of this entire experience was when I went back for my refund.
I was polite at first. The daughter was the one working the counter, but as I tried to explain what happened with my receipt and pictures, she kept saying that it wasn't their fault and I shouldn't have a full pedicure refund for a bad paint job. Then the mom/owner came over and began raising her voice at me, telling me I couldn't stop saying what an amazing experience I was having, so how could it be I wasn't satisfied with the work. I began to defend myself. Then her customers who were laughing and saying rude things so I could hear them about me, began yelling at me too. She allowed this to go on until I left. Telling me she didn't have to give me any refund at all. It was awful. read more