Jenny is one of the best brow and skin care professionals I have EVER used. Her space is beautiful,…read moreshe is full of knowledge, and she took my dry skin to a soft, hydrated feel after one facial!!! She tints and trim my eyebrows... to the point where I get asked continually, "... who does your brows?" I workout a lot, so she customized a skin care routine based on my day to day habits. It has transformed my skin!!! From back treatments to my red rosacea, she has helped me transform how I protect and treat my skin. Jenny is professional and knowledgeable, and highly personable! Highly recommend!!!

It doesn't get better than Kelly & Hailey!! Medical esthetics can be anxiety-inducing, but Kelly is…read moreso approachable, laid back, and calming while also being an expert in her field. Shes always on top of the latest in trends and information and always has great guidance for me when I ask a million questions. I trust Kelly completely and I'm absolutely loving my results!!

This review is based off the facial services, the esthetician's customer service, the spa…read moreenvironment, and the knowledge behind the practice here. When the humidity is heavy my skin really struggles. When my skin struggles my stress heightens. When my stress heightens my skin struggles... You see my issue? I had been on a long journey of research, detoxification strategies, and product trial and error to try and fix my epidermal reaction to Wilmington's humid and chemically unbalance environment. I'm pretty well versed in the world of holistic nutrition, hormonal balance, and natural remedies both tangibly and ingestible. I decided to explore Wilmington's knowledge on the subject and see if West Meadow Spa could help me find a solution I had yet to experience. After a very pleasant phone call with the front desk representative, who really made the spa and esthetician seem like a trip to cloud 9, I booked my facial a week in advance and built up my expectations for the visit! She asked me to come a few minutes early to sign some paperwork but my facial was at opening time so when I arrived I waited about 10 minutes for someone to come open the door. I thought it was a little strange for them to ask to come early, for them to be inside the building and see me outside and not open the doors until the clock struck opening time. Oh well! The inside was beautiful with tons of natural products for sale, water and tea options and a cute little lounge area to relax in while waiting. I quickly signed the papers and waited about 5 minutes for the esthetician to bring me in the room. I had received such amazing recommendations about this gal before visiting but upon meeting and consulting with her my high expectations were not met. Everyone has their bad days and it could have been that kind of situation, but in my experience I felt her to be very judgmental and not as well educated as she had been led on to be. She would ask me general prep questions then not have any response to my answers, just going on to the next question. I told her all the things I've tried, things I've researched, conditions I've had in the past etc and at the end of the day she had not one suggestion for me other than to buy the tea they had in shop from a local vendor (which she applied to my face at the beginning of the facial which smelled awesome). Throughout the facial she would give me ask me questions, quietly ponder a response to me answer then in an odd tone say she just didn't know the best way to go about that. It was really strange to me! Any who, the facial was refreshing, as they always are, but did absolutely nothing for my skin that day or in the future. She didn't suggest any helpful products or methods of cleaning, exfoliating, nourishing, etc. Though she did suggest I come back for a belly heating service which is basically a heating pad on your gut, ovaries, etc. that helps balance and calm everything going on down there, especially inflammation. This is a pretty cool service, especially for those who actually have serious ovarian and gut concerns, and I don't know anyone else in town that does this unique practice. However it was not really relevant to me and way out of my price range. At the end of the day I spent almost $50 for a semi cleansing/calming facial and learned something new about heat therapy. I really don't want to hurt their business, and the front desk gal was the sweetest thing on this planet (review would have been 2 stars without her involvement), but I really can't see myself recommending West Meadow's facial services to anyone based off this experience.

What a wonderful experience! At 33, I'm embarrassed to say this was my first facial, but now I will…read morebe back! Tracy is so thorough and knowledgeable. I had the special rose facial and left with my whole body relaxed. Just wonderful! I also love her use of organic, handmade products and her knowledge of the various lines. I am pleased with my skincare purchases and excited to return!

This review includes several visits, all of which were great! I worked with Sierra Merritt each…read moretime who is absolutely wonderful! I had purchased several Groupons for different things as self-care time, and I am so glad I did. The office location is on the second floor of the building and there is just one elevator. Each time I've been, it hasn't been crowded so I've never felt unsafe or too close to any strangers. The office itself is very clean as well with hand sanitizer easily available everywhere. Before you can have any procedures, you have to sign a number of waivers and read over alot of information about each one. The staff gives you an ipad with everything on it so you're not wasting any paper and everything is emailed to you as well so you have a copy. I had a microdermabrasion first which was such an interesting procedure. I've never had one before so I was so appreciative that Sierra explained everything to me step by step. Sierra made sure I was comfortable the entire time. The products she used on my face felt great, and my face looked AMAZING afterwards! She gave me great recommendations for taking care of my skin moving forward. My next visit was for a teeth whitening. I was honestly a bit skeptical going in- there are all those products that promise beautiful teeth and have no results. I was so wrong! For this one, you are on the table with this crazy thing keeping your mouth open. There are several products that go on your teeth that actually didn't taste bad, and then you get little sunglasses to protect your eyes and sit under this extremely bright light. I should mention that I was supposed to have this done when I had my facial, but Sierra noticed a cut on my lip that would have burned like crazy had I gone ahead that day, so I came back for this one. Thank goodness for her catching that- it seriously would have buuuuuuuurned! So all is well, and my teeth look so great! I am beyond happy with my experience. Definitely ask for Sierra- she is the BEST and so nice!

I had an experience with micro needling with Pure Cosmetics that I ended up in the hospital for. I…read moresent them the hospital records of proof that the treatment caused a condition that I had to go to the hospital for. I prepaid for 4 treatments and only received 2 of the 4 treatments. My second treatment and hospital stay were on 4/20/26. They have yet to refund my money for the two treatments that I was told by my doctor that I can't receive. Donielle (spa director in Wilmington, NC location) would not answer my calls or respond to messages I left at the office. (Her voicemail is full) I finally went to the office on July 24, 2026. Donielle texted me that day and said they were going to send me a check for the two treatments I didn't receive. It's now Sept. 20th and I have yet to receive a check. Do not go to this location.

As an electrologist myself, it's easy to imagine that I would be just the teensiest bit picky about…read morewho I go to for electrolysis services. Hailee has been a mentor, friend, and colleague as I have moved through the first few years of my own practice, and her advice and counsel have been invaluable. Y'all, she knows her stuff. Because of the pandemic, I hadn't had a chance to meet Hailee in person until just the other week when I traveled to Wilmington, and was lucky enough to get a session with her! She is the real deal. Her office is warm and welcoming. She is so caring and compassionate, and genuinely loves her work...and she's really, really good at it. Hailee is experienced in all modalities of electro-epilation, but we went with Flash for my visit. I have had Flash many times in the past, and Hailee provided the best experience I have ever had with it. Hers was the most comfortable sensation-wise, and the post-treatment reactions were unparalleled (there are always going to be reactions, but they should be mild and short-lived...and Hailee's treatment checked all the correct boxes). If you need electrolysis and you can get to Hailee's practice, make an appointment now! I would give more stars if I could!

I've been using Hailee's services for about 10 months now. Her office is clean and comfortable. I…read morelove all the plants and crystals. It took a few months to get in because she is extremely busy but now as an established client, scheduling is super easy and convenient . Her expertise and professionalism is evident during sessions and I feel comfortable and confident in her hands. The treatment itself is painful but she helps the time go by faster with her funny anecdotes. I highly recommend Hailee for anyone seeking Electrolysis in a welcoming environment.

I had a facial today with Shelly and it was hands down one of the best I've ever had! I have been…read moreto some of the best spas in the world and hers tops them all! She really takes her time with you to give your skin everything it needs and more! I had the Hydrafacial and she made it incredibly relaxing! I love that she incorporates all the normal facial and European style protocols--massage, lymphatic drainage, extractions if you need them, masques, etc. She was so gentle with the extractions that my skin just looks flawless. My skin has an incredible glow now and I can't stop looking in the mirror at how nonexistent my usually giant pores look! Shelly, I love you!!!

Debz is amazing and professional! Love going to see her! She is very detailed at everything she…read moredoes! I've gone to other electrologist, but never like this! I'm so glad I found her! And, I just love, love, love, the cataphoresis it really helps with the redness after the treatment! I recommend her to anyone that has unwanted hair! She's #1!!

Debz's office and bathroom are beautifully decorated, relaxing and meticulously clean. I am a…read moresnow bird from Vermont with a house in South Carolina, an hour away. I have experienced Electrolysis in Alaska, DC, New York, New Jersey, South Carolina and Vermont, over the years. Her treatment is the only one that I felt the hairs were permanently removed. Debz has introduced me to modalities of healing in a way that has me leaving with a smile and looking forward to my return. She does much more than electrolysis. My skin seems to glow when I leave her treatments. Her equipment is top of the line, her training takes her all over the country and we are the lucky recipients.

Just had dermo plane with Jenny. It felt great and my skin feels renewed. And I just like talking…read morewith Tiffany. She's so knowledgeable about skin care and also understands old lady skin even though she's not yet an old lady.