This review is based off the facial services, the esthetician's customer service, the spa…read moreenvironment, and the knowledge behind the practice here. When the humidity is heavy my skin really struggles. When my skin struggles my stress heightens. When my stress heightens my skin struggles... You see my issue? I had been on a long journey of research, detoxification strategies, and product trial and error to try and fix my epidermal reaction to Wilmington's humid and chemically unbalance environment. I'm pretty well versed in the world of holistic nutrition, hormonal balance, and natural remedies both tangibly and ingestible. I decided to explore Wilmington's knowledge on the subject and see if West Meadow Spa could help me find a solution I had yet to experience. After a very pleasant phone call with the front desk representative, who really made the spa and esthetician seem like a trip to cloud 9, I booked my facial a week in advance and built up my expectations for the visit! She asked me to come a few minutes early to sign some paperwork but my facial was at opening time so when I arrived I waited about 10 minutes for someone to come open the door. I thought it was a little strange for them to ask to come early, for them to be inside the building and see me outside and not open the doors until the clock struck opening time. Oh well! The inside was beautiful with tons of natural products for sale, water and tea options and a cute little lounge area to relax in while waiting. I quickly signed the papers and waited about 5 minutes for the esthetician to bring me in the room. I had received such amazing recommendations about this gal before visiting but upon meeting and consulting with her my high expectations were not met. Everyone has their bad days and it could have been that kind of situation, but in my experience I felt her to be very judgmental and not as well educated as she had been led on to be. She would ask me general prep questions then not have any response to my answers, just going on to the next question. I told her all the things I've tried, things I've researched, conditions I've had in the past etc and at the end of the day she had not one suggestion for me other than to buy the tea they had in shop from a local vendor (which she applied to my face at the beginning of the facial which smelled awesome). Throughout the facial she would give me ask me questions, quietly ponder a response to me answer then in an odd tone say she just didn't know the best way to go about that. It was really strange to me! Any who, the facial was refreshing, as they always are, but did absolutely nothing for my skin that day or in the future. She didn't suggest any helpful products or methods of cleaning, exfoliating, nourishing, etc. Though she did suggest I come back for a belly heating service which is basically a heating pad on your gut, ovaries, etc. that helps balance and calm everything going on down there, especially inflammation. This is a pretty cool service, especially for those who actually have serious ovarian and gut concerns, and I don't know anyone else in town that does this unique practice. However it was not really relevant to me and way out of my price range. At the end of the day I spent almost $50 for a semi cleansing/calming facial and learned something new about heat therapy. I really don't want to hurt their business, and the front desk gal was the sweetest thing on this planet (review would have been 2 stars without her involvement), but I really can't see myself recommending West Meadow's facial services to anyone based off this experience.

What a wonderful experience! At 33, I'm embarrassed to say this was my first facial, but now I will…read morebe back! Tracy is so thorough and knowledgeable. I had the special rose facial and left with my whole body relaxed. Just wonderful! I also love her use of organic, handmade products and her knowledge of the various lines. I am pleased with my skincare purchases and excited to return!

Went in for my very first facial with Autumn! The spa room was very inviting with the light music…read moreand scents! There was a heated table for me to lay on with a warm blanket over top of me! Autumn asked me about any concerns or allergies before we began. I don't know all the cleansing and hydrating steps she took because my eyes were closed and I trusted the professional! I added a lip treatment for a little extra self care! All was extremely comfortable and worth every penny!! I will def treat myself again soon!

Abby was amazing!! She did a great job on coloring and restyling my hair. Look forward to my next…read morevisit.

I have been going to Stay Cozy for years now. The atmosphere is warm, cozy, and relaxing. Nancy's…read morelymphatic facials are incredible! Her technique is gentle, yet incredibly effective -- I leave with my skin looking noticeably more lifted, depuffed, and glowing. As if the facials aren't enough, Nancy also has the most beautiful handmade pottery for sale in the studio. I bought my favorite coffee mug there! Stay Cozy is truly a special place :)

Stay Cozy Wellness is one of the most beautiful and intentionally curated small businesses that…read moreI've ever experienced. Nancy has so much knowledge and experience. Her passion and love for her craft truly comes through during her customized holistic facial treatments. The atmosphere is warm, cozy and inviting. My skin has significantly improved throughout my time seeing Nancy. I highly recommend!

This review includes several visits, all of which were great! I worked with Sierra Merritt each…read moretime who is absolutely wonderful! I had purchased several Groupons for different things as self-care time, and I am so glad I did. The office location is on the second floor of the building and there is just one elevator. Each time I've been, it hasn't been crowded so I've never felt unsafe or too close to any strangers. The office itself is very clean as well with hand sanitizer easily available everywhere. Before you can have any procedures, you have to sign a number of waivers and read over alot of information about each one. The staff gives you an ipad with everything on it so you're not wasting any paper and everything is emailed to you as well so you have a copy. I had a microdermabrasion first which was such an interesting procedure. I've never had one before so I was so appreciative that Sierra explained everything to me step by step. Sierra made sure I was comfortable the entire time. The products she used on my face felt great, and my face looked AMAZING afterwards! She gave me great recommendations for taking care of my skin moving forward. My next visit was for a teeth whitening. I was honestly a bit skeptical going in- there are all those products that promise beautiful teeth and have no results. I was so wrong! For this one, you are on the table with this crazy thing keeping your mouth open. There are several products that go on your teeth that actually didn't taste bad, and then you get little sunglasses to protect your eyes and sit under this extremely bright light. I should mention that I was supposed to have this done when I had my facial, but Sierra noticed a cut on my lip that would have burned like crazy had I gone ahead that day, so I came back for this one. Thank goodness for her catching that- it seriously would have buuuuuuuurned! So all is well, and my teeth look so great! I am beyond happy with my experience. Definitely ask for Sierra- she is the BEST and so nice!

I had an experience with micro needling with Pure Cosmetics that I ended up in the hospital for. I…read moresent them the hospital records of proof that the treatment caused a condition that I had to go to the hospital for. I prepaid for 4 treatments and only received 2 of the 4 treatments. My second treatment and hospital stay were on 4/20/26. They have yet to refund my money for the two treatments that I was told by my doctor that I can't receive. Donielle (spa director in Wilmington, NC location) would not answer my calls or respond to messages I left at the office. (Her voicemail is full) I finally went to the office on July 24, 2026. Donielle texted me that day and said they were going to send me a check for the two treatments I didn't receive. It's now Sept. 20th and I have yet to receive a check. Do not go to this location.

Penelope is truly amazing! Her facials are so much more than a skincare treatment--they're a…read morerejuvenating and healing experience for the skin, body, and soul. She takes the time to get to know you and curates each service to exactly what you need. Every visit feels personal, intentional, and deeply restorative. I always leave feeling refreshed, renewed, and so grateful for her care. With Penelope, I know I'm in the best hands, always. I can't imagine going to anyone else--she is just the BEST!

Charity is a massage therapist of the highest order. She has a wonderfully appointed facility,…read moreclean, relaxing and joyful. She made my life secure and comfortable as neighbor, friend and professional.

What a find, I'm a big believer in the health benefits of massage and finding Balanced Life is so…read moregood both my wife and I go there. Facility is clean and relaxing and I have never had a better massage. I'm a huge fan and highly recommend a visit, you will be hooked!

I have to be honest when I walked in and saw Abbey I thought she looked too young to have a lot of…read moreexperience. To my great delight she was amazing. She was soft spoken and quiet which allowed me to totally relax and appreciate her skilled hands! I haven't had such a great facial in a long time. I plan on being a recurring customer, my skin feels fabulous!

Most relaxing vibe. Truly a reset. I felt the tension leave my jar and shoulders during my facial…read morewith Abbey. Best facial studio in Wilmington!

Hairdresser was an angel nothing wrong with the attitude in the environment however I was hoping to…read moreget blonde I already knew prior to the appointment this wasn't going to happen the first session however I did expect at least a little effort.. said my hair didn't lift but the test strand is blonde and the hair cut is not very good. Also so expensive just for a color remover especially when they take pride on reasonable bleaches processes. Anyways price wasn't a big deal for me but it was disappointing that I finally tried a new salon and this was my blow dry that still left my hair wet and my hair cut was wonky.

Highly recommend Gena for getting a facial! She is amazing! She takes her time & you can tell she…read moreis not rushed at all! Everything in her room is so clean and she makes you feel so comfortable! She explains everything that she is doing before hand and asks if you have any questions! You won't regret it!