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    Per Mar Security Services

    2.3 (3 reviews)
    Open 8:00 am - 5:00 pm

    Services - Per Mar Security Services

    Home automation repair

    Component automation

    Security services

    4 More Services

    Security monitoring services

    Security system installation

    Security system repair

    Home system automation

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    Vivint

    Vivint

    (8 reviews)

    Unfortunately I switched from Vivint to ADT two years ago. I was sold on their brand promise that…read morethey would provide better service and I will say that their technicians are really easy to work with. They went above and beyond each time they came to my house. However, they had to come often because our panel needed resetting and our camera doorbell's connection was off quite often. So, you will need technicians at your house at least every 3 months I found. Also he camera is lagging and rarely would pull up on my phone when I was away from the house. But the worst part was trying to transfer the service when we moved. We moved and didn't need a alarm system in our new home and when we tried to transfer Vivint to the new owners they wouldn't honor the transfer. They set the new owners up with a NEW account and told me they couldn't do anything about it. Even though the new owners set up an account with Vivint because of me, they still told me I would have to pay the 3 years cancellation fee left on my 5 year contract. This was after I already paid off my equipment. It gets worse. When the new owner tried to call in to transfer, the representative told her they don't do that kind of thing and that she would have to set up a new account. They told her that again when she tried to call back in after I explained the issue. So, Vivint lied to the new owner so they could keep my account and get a new one. Unfortunately, they have lost their customer service centered value and are prioritizing profits over customers. The sad part is I was a somewhat happy customer and advocated for them with the new owner. All they had to do was transfer my $42/mo to her. But instead I was on the phone for 4 hours on 12/23/25 (yes, the day before Christmas eve) trying to figure out why they couldn't just transfer or combine the accounts. They escalated me to their supervisor and he also wouldn't help. In fact, he told me the only way is if the new owner called the specific transfer number. When she did, they again told her they don't do that sort of service. DO NOT GO WITH VIVINT. They are not customer focused and in fact lie and conduct shady business.

    First off, salesman lied to us about the duration of the contract. Said it was 2 years and ended…read moreup 5. If you look at other complaints, I'm not the first person to say this. Seems it is common practice for Vivint. My fault for not reading their fine print. Then, half of my equipment failed within the first two years. Both exterior cameras failed and smoke detector. Lastly, when I could finally cancel the service, the gentleman I was talking to on the phone stated I had no contract and now that I want to cancel, I'm on a month-to-month contract and have to pay pro-rated amount because it takes them 30days to cancel your contract. They took my money at the beginning pretty fast though!

    Per Mar Security Services - securitysystems - Updated May 2026

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