Unfortunately I switched from Vivint to ADT two years ago. I was sold on their brand promise that…read morethey would provide better service and I will say that their technicians are really easy to work with. They went above and beyond each time they came to my house. However, they had to come often because our panel needed resetting and our camera doorbell's connection was off quite often. So, you will need technicians at your house at least every 3 months I found. Also he camera is lagging and rarely would pull up on my phone when I was away from the house. But the worst part was trying to transfer the service when we moved. We moved and didn't need a alarm system in our new home and when we tried to transfer Vivint to the new owners they wouldn't honor the transfer. They set the new owners up with a NEW account and told me they couldn't do anything about it. Even though the new owners set up an account with Vivint because of me, they still told me I would have to pay the 3 years cancellation fee left on my 5 year contract. This was after I already paid off my equipment. It gets worse. When the new owner tried to call in to transfer, the representative told her they don't do that kind of thing and that she would have to set up a new account. They told her that again when she tried to call back in after I explained the issue. So, Vivint lied to the new owner so they could keep my account and get a new one. Unfortunately, they have lost their customer service centered value and are prioritizing profits over customers. The sad part is I was a somewhat happy customer and advocated for them with the new owner. All they had to do was transfer my $42/mo to her. But instead I was on the phone for 4 hours on 12/23/25 (yes, the day before Christmas eve) trying to figure out why they couldn't just transfer or combine the accounts. They escalated me to their supervisor and he also wouldn't help. In fact, he told me the only way is if the new owner called the specific transfer number. When she did, they again told her they don't do that sort of service. DO NOT GO WITH VIVINT. They are not customer focused and in fact lie and conduct shady business.

First off, salesman lied to us about the duration of the contract. Said it was 2 years and ended…read moreup 5. If you look at other complaints, I'm not the first person to say this. Seems it is common practice for Vivint. My fault for not reading their fine print. Then, half of my equipment failed within the first two years. Both exterior cameras failed and smoke detector. Lastly, when I could finally cancel the service, the gentleman I was talking to on the phone stated I had no contract and now that I want to cancel, I'm on a month-to-month contract and have to pay pro-rated amount because it takes them 30days to cancel your contract. They took my money at the beginning pretty fast though!

Hands down the best locksmith in the area! My girlfriend and…read moreI were locked out of our place on a Sunday evening and it only took 10 minutes for the owner himself to show up! He got our door open without any damage to the locks or frame within moments. Thank you Guy Spinello!

I been using I Spinello for years with no problems. Until recently…read more I brought in 2 keys to be cut and programmed. The first visit the guy said his programmer needed to be updated. I showed him the instructions that came with the keys he said they were for different keys. So I had to come back the next day. I came back the next day. He still wasn't able to program them Then he said I needed to come back and have someone else try. I told him I was going to try with the directions that came with the keys I was able to program the keys myself. I called and told them, I told them to just refund the money back to my card. He said" the keys were programmed to start the car and that's all they were required to do" So I had 2 keys that would turn in the ignition and not do anything else. The buttons wouldn't work. The owner must not be aware of what's going on, Because I got ripped off

it was with their help, I was able to protect my home from an intruder who had jimmied a house…read morelock, stole thousands of dollars worth of things in my home, including the extra set of keys with a car key. within a couple days, the intruder returned and got access to my locked car in my garage. thanks to M Spinnello, they changed my exterior 4 door looks as well as the lock to the side door to my garage..so that none cannot be picked. they also changed the key to my car. i then had my garage door installer reprogram my garage door with a new opener. M Spinnello finally returned my home to a secure and safe residence for this 78 yea old homeowner, and I am eternally grateful for their help.

Without getting into what I had done (on account of that's just dumb to post for security…read morereasons)... the whole process was EASY. From calling and speaking to a lady, to following up with Matthew, and installation with Mark. They said what they would do, and did just that. Mark ensured I was a happy camper at every step of the process and kept me looped into everything he did. Very professional and helpful groups of folks here! ***HIGHLY RECOMMEND***

Very knowledgeable and pride in the work they are doing I was also able to get a free quote the…read moresame day I called! I will use them again for any of my electric or construction needs. If you want great service plus a true family run business TC Electrical is the best choice The owner really worked with me to be able to get the best possible price so I could afford to do things to code

From the owner: We specialize in all Commercial and residential electrical services as well as remodeling and…read moregeneral contracting. We are a family owned small business since 2014, Family has been in the Rockford and surrounding areas since 1972 in the construction trades. We go out of our way to develop repour and establish relationships with home owners and business owners that generates smiles and repeat business as well as referrals.

They broke our window on the installation. They still have not fixed it…read more When calling them we have to go through another company because they had subcontractors do the installation. I highly recommend going with someone else. These guys are totally out to lunch. Go with someone else! Three words for ADT: Run, don't walk!

I have had ADT security service for years at my home, which is old & big & solid, making signil…read more strength problematic & slow. I worked with ADT TO GET IT RIGHT FOR YESRS . I wanted everything in my home to have smart techknowagy & I wanted it to run fast. I want to give a special shout out to my service man Gabe, he was kind & knowledgable & forthright. He upgraded my system to work & preform for me the way I wanted it to. It turns out i was expecting too much from 5 year old equipment, & Gabe from Norther Illinois hooked me up with a Newer faster system & I love it !!!! Stephany his products coordinator was also especially helpful & understood my unique situation; I am slowly looseing my ability to walk because of heath issues that seem permanent. Gabe & Stephany understood that i simply could no longer get to the ADT KEY PAD IN TIME. I really appreciate when people listen carefully and serve you as a customer according to your needs. Thank you ADT FOR YOUR EXCELLENT PEOPLE, because its your people that make the difference. With much appreciation and gratitude, Jon paul Agustsson

We are a current corporate customer who is moving away from this business. Their response time is…read morevery slow, and even in an urgent situation, we were told no one could be out for 3 days. In the 5 years I have been working with them personally, I have had 1 experience that was dealt with professionally and didn't leave a bad taste in my mouth.

Excellent service and product always. Love the fact that Security Alarm Of Rockford is local and…read morehighly responsive.

Your a idiot if you over pay for things here. All the cameras-gadgets and home DVR's sold here can…read morebe found online for 50% cheaper! If you can read and take the time to run the cables yourself you don't need to waste your money or your time coming here.

From the owner: Superior Spy & Surveillance provides residential and commercial surveillance to Rockford, Roscoe,…read moreRockton, Loves Park, Machesney Park, Cherry Valley, and Belvidere areas.