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Pepperwood Pottery

4.0 (2 reviews)
Closed • 7:00 am - 5:00 pm

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2 years ago

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Create It! - Hours that are listed that are not correct. They close at 6 pm.

Create It!

4.3(41 reviews)
64.4 mi

Great place for a day time activity, for both these projects it was $48 dollars with paint and tip…read more Nice and dog friendly if your dog is chill and small. Definitely will go back again and I'm 29 years old.

Posting this so others will not have the same experience. On August 2, 2025, my husband and I took…read moremy adult niece and nephew as well as my BIL to Create It for an afternoon of ceramic painting. It was my niece's 20th birthday. Since my husband and I live out of state, the employees told us (and it is clearly posted) that they would ship our items. I received the items yesterday and the platter was broken. Unfortunately, it was shipped in a very flimsy box with little tape and padding. The package was not secure in any way. Obviously we were disappointed that our item did not arrive as we were looking forward to seeing it. I reached out to the business and asked for a manager or owner. I was told that the employee I was speaking to could handle my issue. After explaining the problem and asking for a refund of the cost of the platter and shipping, she told me she needed to speak with the owner and get back to me. When the employee returned my call she said the owner had insured my package for $100 through the carrier and I should just submit a claim to them. I told the employee since they had poorly packaged the ceramics, they should make the claim and in either case, refund the cost. I then received an email from the owner stating that they make no refunds on items shipped. Although most people reading this will not need to utilize shipping from Create It, I think it is important to note the over-all attitude towards customer service. In this case, it would not be difficult for the owner to do the right thing. I will make the claim, but doubt it will be refunded since it's obvious to anyone that this package was in no way packed appropriately.

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Create It! - Platter

Platter

Create It!
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Pepperwood Pottery - galleries - Updated May 2026

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