I was so excited to find a caterer available for Christmas Day. I spoke with Margaret and placed my…read moreorder for Kubeh 40 pieces for $100.00 ( that's over $2.00 each) expected them to be fairly large for that price. They were the size of an med/large egg. The size was very disappointing, but they did taste good. Still overpriced for what we got. I ordered some tabouli $20 for a half tray, decent price, but no flavor. I was told there would be cucumbers and tomatoes and there were barely any tomatoes no cucumbers at all. The main course was A quarter of a stuffed Lamb $100.00. I specifically asked if the stuffing was made with rice meat and nuts and spiced with salt pepper and allspice. Margaret said yes we can make it like that for you. She told me, They would send me a text for deposit and instructions and then they would deliver on Christmas Day. The day went by no response no text. I called and left a message to be sure that there was not a problem. I wanted to pay the deposit. This was Christmas supper. I wanted to be sure that nothing went wrong. Margaret sent me a message to let me know that there's no problem, and not to worry she's not going to collect the deposit and they will deliver the food. She asked me to leave her my address, so I did. I then received a message that they were going to deliver the food in the morning and I would need to reheat it (yuck) . She says, her mother now has 4 orders Christmas Day. I asked to be the last of the 4. When the food arrived, the lamb was so burnt the meat shrunk around the bone I am including a picture of it with the sweet rice and raisins (not meat and allspice seasoning) as requested. It looked embarrassing to serve. I called Margaret back, she refused to talk to me on the phone, instead she texted only (stating she was at work). She said would call me when she was off her 13 hour shift. So, now I'm stuck on Christmas Day with burnt lamb and sweet rice. No one to help me and so I need to just wing it. Margaret texted me she would make it right when she called me back. I'm thinking, sending other food would help me now, but maybe she just take the lamb back and refund it.
Well, she gets off work and I receive a text saying she can't call me (surprise surprise). The best she can do is $20 credit, (as if I would trust them again). Then she explains how they would be taking a loss and how they never did collect a deposit, (because we are of the same culture and she can trust me). Then she says she did not charge tax which, I assumed was part of the cost, since tax was never mentioned. Then she says, we didn't charge you $30 for delivery (which again was never mentioned as a charge). I asked, what about the stuffing? Why would you tell me the stuffing would be made with rice, meat, nuts, and allspice seasoning's? She says, that I thought you were going to order a whole stuffed lamb not a quarter. I said, why would you not, at that point tell me the stuffing would then be different? Not one person would eat that rice and it is not what we wanted. I asked her to come pick it up take it back. Then she comes back with "the most I can do is $30 refund" At this point I am disgusted and disappointed. I explain to her that I would rather leave an appropriate review for their business. It's very disappointing that a business would treat a new customer this way and leave them high and dry on a holiday. I had been bragging to my family about the fact that I found a caterer of Middleeastern food that would deliver on Christmas Day. They were so excited to try the food, I was so embarrassed, and they were very grossed out at the sight of that lamb. It was like chewing on leather couldn't even eat it, what a shame. Thought we found something good. Definitely do not trust for an important event. So frustrating to have no customer help like that. I felt like a fool with a slammed door in my face and the owner saying too bad so sad. Buyer beware. They run the business from their home. No recourse.
