80good / 20bad. I made an online appt, but they called and said it was unavailable after the fact. I rescheduled for the next day (sat) for a tire rotation. They got me right in, and did it while i waited. It took like 30 min which is a little long, but they did it right and looked some things over (i could see). No upsell, and in fact the service advisor gave me a rewards card which saved me 50% on this service. That was cool. Their tech Sean is a class act! read more

Bringing my review to Yelp - 5/1/26 Truly, if I could leave a negative star review I would, but unfortunately, I have to give it a one star in order to write this. My dad goes in right around the beginning of April for a simple tire plug. When he leaves, he jumps on the highway right down the road on S. Willow St. and once he got on the highway his front hood literally flung open and smashed his windshield out. He immediately brought his car back to Pep Boys because that was literally the last place he was before getting on the highway, and when he asked one of the associates, if they happen to look under the hood for any reason, they literally admitted point blank to his face that for any vehicle that comes in for service, they do a complementary under the hood service (whatever that actually entails). He tells the associate that well, obviously one of the technicians did not properly latch the hood of the car to close it and this resulted in it flying open on a highway and destroying the windshield and front hood. My dad has since left the vehicle in their parking lot and has been tossed around to a million different people getting different answers saying they're reviewing the footage of the technicians to confirm that they did not latch the hood and literally no one has gotten back to us. I don't know how many more messages we can leave so I decided to essentially reach out here to see if anyone would actually see this and possibly get back to us. My dad has now been without a vehicle for almost a month, which is affecting his livelihood by getting to work every day. If someone could actually review the footage and get back to us in a timely manner, it would be highly appreciated. It's pretty funny too, when you go in or call them and ask for a manager they either have "no idea who the manager is" or put you on hold for 10+ minutes probably to see if you get fed up enough to just hang up. Clearly by all of the other negative reviews, I don't imagine we'll receive any better service. 5/4/2026 Their team responded to my review and I just sent an email to the contact they provided. Unfortunately there is no way for me to comment back on my original review to them to let them know I've sent an email to the support team. Today 5/13/2026 - We have SINCE not heard from the proper department regarding this issue. I truly do not know what to do at this point!! read more

Every time I had work done it took forever! They even installed my wiper blades incorrectly! When I went to get my tires rotated, they said they did - they lied, I had marked the tires ahead of time. When I had my brakes replaced, the calipers only lasted 1 year! I had to have my car towed to the Honda dealership. I noticed that when the Honda dealership replaced the brake calibers, they were much more "beefier"! So I learned the hard way that they use the cheapest parts possible! I'm finally done going here! read more

Brought the wife's car in to replace or fix a tire after she ran over a nail. Dropped it off around 8:30 Saturday morning. Around 10:45 I get a call from Liam with the results of the "complimentary inspection" they so graciously provide. Apparently one of the wipers was torn and the air filters were dirty. Don't care, not important, I tell Liam, and I will use quotation marks here because what I said was important, "no thank you, please just fix the tire." I hear NOTHING for the rest of the day. Sunday morning I call and am told "oh, it's all set, it's here on the done hook, they must not have updated in the computer." So I head in. From the street I can see my wife's car in the parking lot with the donut still on it. Apparently Liam took "please just fix the tire" as a complete refusal of service, so now I sit here typing this while I wait for them to finish what they were supposed to do yesterday. I can see why they have two stars on Yelp. read more

Made appointment online and no one showed up at store. Call numbers brings you to representative from India that has not helpful and rude. Could not provide any information regarding store or when scheduled service appointments would happen. They need to improve in every way. Would never go there for any reason. read more

not the best place to take your car, they have good mechanic, is the front desk that they don't care about you or your busines; you have to be there so they can do their job, my car is been stuck for days I showed up and magically they start working on the car, is just insane how they don't care at all read more

Terrible! This is the second time I made an appointment over the phone two hours before and after driving there they tell me they are way behind and understaffed! And didn't even have a minute to call or text people to tell them! Said I can wait but they have 7 cars in front of me. Ridiculous, inconsiderate, and don't bother apologizing because this is the norm, frankly you just don't care about your customers! read more

Ordered tires and made a 9AM appointment. Got there at 8:55. Car did not go in the bay until 9:45. Then came the upsell...need tie rods, tpms sensors I had could not be read but they could sell me some. I will program them myself. It is now 11:30 and I am still waiting. I went to Pep Boys years ago and had the same issues. Decided to give them another chance. Never agsin. read more

They had my car for 3 weeks and not even an estimate. Communication is terrible. They lost a customer.

Absolutely the worst business, worst location I've ever had to deal with as a fleet operator. They are indifferent, incompetent, and repeatedly lied to me about when, what, and even if they could do the work. Because it was a fleet rental I was forced to used this location. Before dropping off a van for 3 days I verified they had the tires in stock. Turns out they lied had to come back. They lied AGAIN. Finally when I sat there for SIX HOURS they put the WRONG TIRES on the van. Nissan 1500 takes HD tires, put the wrong ones on you're derating the capacity. They screwed this up TWICE WITH TWO DIFFERENT VEHICLES. Last straw was a set of in-stock tires for an F150. New tires shook worse than the old ones. Went to a different shop to get them rebalanced and the tech at Monroe found a bolt inside the tire. Said he noticed it as soon as he took it off the truck: "You can't miss something like that. I don't know how he could have balanced it with a bolt flopping around inside the rim" Never again for any reason. Avoid this place like the plague. If you get free tires from them, bring them some place else. read more

This was by far the worst experience I have ever had when dealing with car repairs/tires etc. I had made an appointment on a Sunday over the phone telling them what tires I wanted etc, and got the appointment scheduled for that Wednesday. When I showed up they let me know they were running about half an hour behind. A little frustrating sure, but I get that it happens and said ok that's fine. I provided my phone number so that I could take off on foot and do some shopping. Well it got to be about 2 hours since I had arrived and I hadn't had a phone call yet, so I decided to walk back to the shop. Mind you, I was told it should only take about 40 minutes once they got the car in. Well imagine my horror when I got back to the store only to find my car sitting exactly where I left it untouched. When I got in somebody different than who I spoke to earlier said "Oh it looks like someone was supposed to call you an hour ago, but they didn't". They proceeded to tell me they didn't actually have the tires I wanted. Somebody dropped the ball here, they had 3 days prior to this to call me to tell me they weren't in stock. They also could have told me when I dropped the car off, or heck they could have called me an hour previous to this, but someone dropped the ball big time and wasted my time. I came here specifically an hour from my house because they were having a great sale. To make matters worse they were supposed to be replacing 4 tires because one was flat, and they told me the flat couldn't be fixed, so I had to drive the hour back home on my donut tire. Do yourselves a favor and take your business elsewhere. I plan to reach out to the manager and see what they have to say, but if this isn't rectified properly I will make sure this review gets out in multiple locations to warn people. read more

They are scammers trying to add on work for the $$. They make appointments and then leave you without a car for the whole day. The also did the "headlight" bs with me. I went to the dealership and they said they are cooked they are absolutely perfect. read more

This place is absolutely awful, the service is terrible, the main mechanic is a complete pos. He's extremely rude with his approach on thing as well as came at me personally, and unexpectedly started coming at my finances yet i've been here one time. read more

These guys are rude answer the phone and have you hang for 15minute they are incompedent they diagnose your car change stuff out and it not fixed bring it back they do it again They are crooks they sendcyou free inspection sticker then they fail your car and mine is well taken care of they failed minecforcwipes said they streak it wasc100 degress out and no rain wtf then the say also fail becuase leaves on are were wipers are andcthen they say your light need adjusting which is crap and a scam so they charge 69 dollarscfor blade 85 dollars to blows leave off with air chuck and 40 dollars to adjust your lights which i was watch and they didnt know they never adjusted the lights. Morons go to a dealer get it repaired right they charge you just as much as the deal and more for their terrible technical skills my words are pep boys manchester sucks!!!!! read more

Went in for a simple tire alignment, they told me I needed everything under the sun done to the car. Got a quote of $1,600 to fix what was needed. Sounded a bit high so I tried some places I trust. Got everything fixed and more for $900. Scam artist at work, false advertising, and rude customer service. Can't imagine if I was a older woman, or didn't know other people in town. Bad people in there. read more

This is a disgrace of a business! Went in for an inspection! On a brand new car. Would not pass without charging for the headlights to be adjusted. After we return to the dealership, there were no adjustments done, they didn't even have the tool to do the adjustment. Total rip off!! Reporting them to the DMV and the attorney general!! read more

They are polite, professional and most importantly honest. I overheard the technician explaining worst case scenario for the repair giving the most it could potentially cost before they even started the repair. They felt confident it wouldn't be a worst case scenario situation but wanted to prepare her just in case. That's ALWAYS what I want to know if my car needs to be repaired and it's almost impossible to get a straight answer from a mechanic. I've taken my car to this location several times and I'm always happy with the results. I'm surprised they don't have a higher rating cuz they r always super busy! read more

DO NOT GO HERE! these guys are thievea!!!! Came in for a simple $30 inspection and then they did this scam that my headlights were out of adjustment and proceeded to tell me it is $40 to adjust each light (literally 4 screws total). And to top it off they said that my muffler sheild was loose (literally $30 to tight a nut). They will never get any of my business at any of their location. The manager and his assistant work the scam together. BEWARE!!!!!! read more

Don't bother setting up an appointment time because they will keep you waiting for hours anyway.

I have written 1 review in the last 10 years, but STAY AWAY from PepBoys in Manchester. I had an appointment for a state inspection yesterday. When I arrived they said that it would be several hours before they could get me in. They rescheduled me for today at 1 pm. It is now after 3. They told the woman before me that "her headlights were aimed too high" $20 please. Imagine my surprise when they said the same thing to me. They also said I needed to pay an additional $80 to clean the area where the windshield meets the hood. Hmmm. Of course I questioned this and he said I was free to not get it done and leave - uninspected. The state system is all connected, so leaving won't help - and I have already waited, so they have me over a barrel. Three hours later -I WOULD NEVER use PepBoys to service my vehicles - they are not convenient or trustworthy. read more

this place is awesome and the people too! I recently moved to nh and was looking for an inspection station. I showed up the first day without an appointment and the supervisor there was so transparent about the waiting time, so he suggested to go and be back the following day. the following day I showed up and they were quick to take my vehicle inside. I had some tints on the car which failed it. so they were quick to take actions and asked me if I can take the tints off immediately so they can pass it, also my headlight was out. after taking my tints off they quickly repaired the headlight and passed the vehicle in a matter of hour. this place is 100% recommended you just have to communicate with them and be on the same page. read more

bait and switch scam!!! called jones road location in Houston. Got a quote from aquanetta sales rep on an AC condenser for power steering...was told it would be 900.00 (ball park). took car in and next day was told it would be 2000.00!!!! tried to give me an excuse for increase but nothing was adding up. kept changing reason. stay away from this company!!!!! Will never go back. read more

I went in for an inspection, and I wasn't surprised when they said I needed struts. But it was downhill from there. I was also given a list of piddly things that needed be done to pass inspection and I agreed to it. They never told me how long it would take until I had been waiting 2 hours. It took 4 hours. The labor listed was itemized by the hourly rate, but there was an additional $195 for miscellaneous labor. They charged me $40 for a cabin air filter and $80 to replace wiper blades that were fine, and $20 to aim a headlight that didn't need to be aimed. They also charged me $90 for an extended warranty. This is a mistake I will never make again. read more

do not go there for a state inspection no matter what your car is going to fail always is going to need some ridiculous repairs, fatal quality when from a state inspection and they add the cabin filter? and at the end of the day my car fail for headlight that are good. do not waste your time or money they just want to get the 200 dollars of labor read more

My niece and I ended up going here because she was driving with a donut tire, so very unsafe! The service was immediate, the mechanics were knowledgeable, and I was very pleased with this business. Although the replacement tire was expensive, in a case like this well worth her safety! Thank you for the great service! South willow street Manchester you will get repeat business . read more

Don't go here if you need to have a check engine light fixed. They give you a list of things to fix and once fixed the light comes back on. Now it's another thing causing the light. A bunch of hacks! read more

Run away, Don't recommend: store manager shouldn't have a job. I made an appointment for 9am online for an inspection and oil change. I got there on time, and was quoted $150 (pretty high but okay) I asked how long it would be and they said 1.5 hours. I got picked up instead and around 3pm I. called to see if they had an update. They didn't and said they would call around 5:15pm (45 min before they close) call and ask for an update they said they were about to bring it in now. They had it for 8 hours when I had a 9am appointment and hadn't even brought it in yet. The man on the phone interupts and says 'mam we've been back to back" I tell them don't work on my car and I'm just gonna come and grab it (I need it for work and can't leave it there). So my fiance picks up my keys and they don't even offer an apology. Their customer service is highly lacking, no apology or anything. "If the place is so back to back and had 10 hours of work from the previous day left over" then they need to shut their appointment systems off or stop taking more walk ins. Or if mistakes happen then have the decency to call customers, or offer some incentive to make it correct. I should have listened to all of the negative reviews. I rather take my business and money elsewhere. read more

AVOID THIS PLACE AT ALL COSTS! THEY TRIED TO SCAM ME OUT OF $1200!!! I imagine some have fallen for it, unfortunately. Terrible service, terrible staff. I dropped my car off around 11:30am on 4/14/24 for a 12pm appointment requesting a brake fluid exchange. I wasn't greeted and had to wait to even be acknowledged despite the person at the front desk, Nathaniel, not being with a customer. At 12:45pm, I received a call from a number I did not recognize while at lunch, so I did not answer. Nathaniel left a voicemail saying the technician encountered some issues with my car they would like to address and to call the shop back. I called back at 12:48, and nobody answered the call after waiting on the line for 2 minutes. I hung up and tried again at 12:50. The phone rang for another 2 minutes before someone answered and said they needed to put me on hold. I waited another minute, and nobody picked up, so I went back into the restaurant to have lunch. I received a text with the inspection report while eating, suggesting I needed a new serpentine belt, cabin air filter, spark plugs, windshield wipers, rotors, and pads. I called again at 1:26 after finishing lunch and once again nobody picked up, so I left a message declining those services (estimated at $1237) and stating I just wanted the brake fluid exchange. I received a ride to the shop and approached David (not with a customer)at the desk. Once again, I was not greeted and had to wait to be acknowledged. I informed David I had left a message and wanted to confirm they knew I only wanted the brake fluid exchange since nobody had been answering the phone. He showed me the inspection report and began walking me through what the technician, Robert R., found. I informed David that I had just had the serpentine belt, windshield wipers, and spark plugs all replaced in January. I then pointed out that I had replaced the air cabin filter one week prior myself, so I knew that was brand new. He then told me he saw my serpentine belt himself and that it is aged and cracked. I told him I wanted to see pictures because I would need to go back to the dealership if they charged me for work not completed. He said my car was still up in the air, so he would ask to have that done, but I would only get color pictures in a report. Once they closed out my service, I would only have black and white photos on my printout. I told him that was fine. I went outside to tell my ride what was happening, and as we were getting ready to leave (to come back later when the brake fluid exchange was done), we noticed my car sitting in the parking lot.No pictures were taken or sent to me, and I received notification my car was ready for pickup. I paid for the brake fluid exchange requested with Nathaniel and left. I took pictures of my serpentine belt as soon as I got home. As you can see, there is nothing wrong with it. BUYER BEWARE read more

Pep Boys - "Aged, cracked" serpentine belt that "needs replacing" - Auto Repair Near Me - Manchester, New Hampshire

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Vehicle inspection today Technician said my headlights are to high and because the suspension can loosen them. They needed to be adjusted. Idk if this is a thing? Especially the machine that measures them can be adjusted up and down. Anyways the wipers needed to be replaced and it was shown to me it was warranted. So that was legit, but the price they were charging is ridiculous. I literally went next door and bought wipers for the third of the price they were charging. I still am skeptical of this whole headlight adjustment thing. 20 dollars each head light, I think its a rip off/them just trying to screw another customer. Matter a fact I have a friend who works at another Pep boys and he warned me to never go because they do shady shit ! And he works at one. Unfortunately I was a little late getting my car inspected and I held it off long enough. Long story short. I WILL NEVER GO BACK THERE!!! read more

DO NOT GO TO THIS PEPBOYS .Went in for a State inspection thinking it would be maybe 50$ They wanted to charge me $240 for a list of "problems" on why it didn't pass inspection including that my headlights were to low and needed to be adjusted. They have done this to a couple people I know and there was nothing wrong with them. I went to another garage elsewhere and it passed with flying colors. They want to scam you and get as much money out of you as possible. Don't give this place your business read more

One of the worst experiences I've had, the girl at the desk was incredibly rude. She was wearing a sweatshirt with a hood which was up over her head. Very unprofessional looking regardless of the business. I showed up about 20 minutes early for my appointment, which I acknowledged. I said I had an appointment at 10, she rolled her eyes at me and said you're early. Which I understand, I wasn't rude or demanding, I just said okay no problem. She sighed and asked if I was leaving my car, I said I had planned on waiting she then barked that it would be a two hour wait because I was a half an hour early. I was taken aback by her response. So I said what would the wait be if I showed up at 10. She snapped back with an hour and a half. Even though I had an appointment, she went off about how you can't walk in and be seen immediately. Which I understand and wasn't expecting to be seen. I told her to cancel my appointment and would go somewhere else where they are not as rude. Will not be back there, and wouldn't recommend them to anyone. read more

Went on line and the tires I selected came out to $628.00 installed in check out... I Called the store and with out asking me they said something like 1200ish and thats without giving me an option for services, then I asked him what they would cost with no alignment and no road hazzard, and he said 780ish, now thats over a hundred twenty more than the internet price. read more

Made an appointment for 8:00 am (the first appointment of the day) for an oil change and tire rotation at the Nashua NH location. When I showed up at 8:00, there was only one other customer in the waiting area. It took almost three hours of waiting before my car was ready. And on top of that frustration, they over-charged me for the oil change and never rotated the tires as I had requested. No excuse for this level of service and incompetency. read more

Came in for a state inspection and left with a burnt out front left blinker. I went back to the store to see how the hell they managed to do that and of course they claimed to have done nothing. Thanks Boys! read more

I recently got a state inspection from them and was very disappointed with the experience. They failed my car and quoted me $800 in work. I was told my lights were too high for NH, even though my car was purchased from a dealer and the lights have been working perfectly fine. They also told me my rotor needed replacement due to rusting and a faulty brake pad. I took the car to my mechanic who told me there was absolutely nothing wrong with the rotor. I now wish I didn't pay them 200 to fix the lights knowing that they were also fine for inspection. Would not recommend read more

These reviews are weird. I have gone here only 2 times but had a good experience both time. I cant help if they are short staffed we just have to work with it lol read more

Done w Pep Boys. Almost always an excuse for why it's going to take too long for normal scheduled appointments. This mornings' excuse for why it was going to require 2 hours for a simple tire rotation and oil change was "we're short staffed". Then manager said I'll try and get it done in an hour and a half. Not acceptable ( They originally told me when I asked to schedule for yesterday, oh no we'll be too busy to do that on Friday but Saturday should be no problem). Is it brain surgery to figure out how to staff properly and make sure you have proper coverage? How about asking yourself , if someone calls out sick am I prepared to cover for that... Update- went elsewhere and my car was taken in on time and my tire rotation and oil change were done in 35 minutes. read more

First of all these guys deleted my original honest review which is not right I won't stop making the reviews until they stand , brought my truck in for inspection these guys just tried to scam people I brought my brand new truck In which had no mechanical issues I know what I'm talking about. I rebuild dirtbike motors on the side. They tried to tell me I needed a new tie rod, which is a job that takes under an hour and is probably $100 -200 dollar job, I brought the truck to another well-known shop for an inspection, they jacked up my truck and there was absolutely zero play in my wheels they also tried to say that my lights were aiming an inch to high When they're stock LED lights They tried to charge me just about $600 for just a tie rod and to move the lights down an inch all these guys try to do is scam you and get money out of you and if you have no clue what you're talking about then they will most likely do so stay far away from Pep Boys read more

I had terrible issue with Manchester NH location last month. Corporate still hasn't resolved issue. Had tires placed at another Pep Boys location. They left the blue seal covering the white lettering and sealant all over the tire near the rim. They also left part of the alignment equipment attached to the rim. Not worth the price. Should have went elsewhere. read more

Pep Boys - Auto Repair Near Me - Manchester, New Hampshire

WOW..... 2 1/2 hours to get a STICKER NOT IMPRESSED GUYS You wasted my entire afternoon for what should have taken 20 minutes.... Hours spent working on a $1400.00 estimate WTF I WENT IN FOR A DAMN STICKER Thanks Joe read more