everyone here is professional af. meaning they work with all vehicles if you have a tesla to work on or lowered vehicle just be specific they know what to do. ask for Alejandro aka alex. 10 out of 10 . when i say this i mean this but i trust no one else and no one else touches my Denali. fantastic Team! read more

I received an email from PepBoys today, and called the corporate office. After holding a good 45 minutes I was able to give my info to Cindy in Customer Service who assured me someone would call me today. And I believed her. Yesterday I was on hold for one and one half hours until 5:15pm when I was cut off because they are on the east coast, therefore EST, and they were now closed. Since I have still heard nothing I am escalating my complaint with governmental contacts and more poor reviews, and seriously considering legal action at this point. I will not be ignored. read more

The guy in the back I believe he's one of the older guys there was supposed to give me air on my tire and just walked away no help or anything! I'm actually very mad about that because it was running very low and needed assistance from him. Terrible service from this technician. read more

What a joke. They should have stayed as a parts seller and NOT a repair shop. The attitude on their workers out of the gate was terrible, their prices high, their wait times beyond ridiculous, then the worst part.....their service quality. Took my car for a ride, got grease on my driver seat, put car on lift and took off some bottom parts, then told me nothing was wrong. Likely because they didn't know how to fix the real issue. I get home and the noise I was telling them about was worse after they touched my car! Went to a real service center owned by a local and turned out my car DID have obvious and serious issues. This place is the McDonalds of the industry. Kids running the show who are without a clue. Do NOT go there....... read more

HURTZ . Dropped the car off. Soon as the lady walked in I asked a question. We not open, can't help you smh I was just dropppjng the car off. But she was very rude . I wouldn't recommend this hurts, adding additional cost to the forms and don't know how to talk to people . read more

Pep Boys - Auto Repair Near Me - Hodgkins, Illinois

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Asked this older Mexican guy in the back if they could change my tires out for new ones and he sent me to Sam's club instead. Not sure if he wanted to do them or not. read more

I have been going to Pep Boys for many years, due to all the mechanics are certified and do a great job at a fair price. I went in with my newer Honda Odyssey for preventative work, a 4 wheel alignment and I purchased the lifetime warranty. This deal is very good as we keep our vehicles for many years. I can go to any location even nearby our Florida home near Destin, Florida. The technician that worked on my vehicle was very clean and professional, as was the advisor. I will be bringing them some homemade beef jerky during next batches, as they really did do a great job. read more

... I picked up a nail in my rear tire and thankfully these guys were nearby! I pulled in and they took care of me right away - They were able to patch my tire and didn't even charge me for the work (of course I gave them a tip) - I'll be going to them again for future work, a great bunch of guys! read more

Great experience of installation of 4 new Michelin Defender 2 all season radial tires. I pretty much knew what tire I was looking for prior to installation; it's a higher end all season radial that is designed to last longer tire. 3 other tire dealers had the same online price. I'm a person that believes - you get what you pay for. I had Michelin tires on previous vehicles & towed a 20' boat; the tire always wore good, & stopping in rain while towing was never an issue. I went to Pep Boys on Tuesday 10/14 & met with Carmine. Great guy with a sense of humor! He ordered the tire for a 10/15 installation. I was shown the DOT # on the new tires when I arrived for my 4pm appointment. (DOT # shows the year tire came off assembly line). I also inquired about a battery check, since winter will eventually be here. He said no problem & it would be a free checkout. I then decided to just have the battery replaced. I was out of there in 1 hour from my appoint time! Thanks Carmine job well done & a pleasure doing business with you! read more

I went today 9/12/2024 I had explained too the staff in customer service and charger me $60.00 on on one on the staff on his phone and I come out and walking around parking lot and the staff on his fuck phone and they going threw my personal item and they leave inside light on and brakes light on and this not the right things going threw someone personal item ...I am there get my fuck truck fixed ...I wouldn't telling anyone come there .... staff cells phone important..fixed my truck and fuck up everything on my truck .... it's not the business treat anyone one like this I will report this matter channel seven news about all this and run game on my truck read more

*Too long/didn't read? Would go back here, would highly recommend* Last week, I had to have some work done on my vehicle. Originally, I took it to a shop down the street from this Pep Boys location, and that shop quoted me a little over $800 for the needed repairs, which included 4 new tires. They told me they needed to order the tires, so I should return when they arrived. I was on a time crunch, and the arrival time was not guaranteed. I drove around looking to see if I could find another auto shop which would have what I needed for cheaper. Lo and behold, Pep Boys was a Godsend. Not only did they take a look at my car, but were able to save me from purchasing 4 new tires, when they told me I really only needed 2 new ones. Additionally, they did some minor repairs, and I was out the door for about $400 in about an hour. They also gave me a report and told me to come back in a few months to get additional repairs. Pep Boys told me that the store I went to originally was just trying to upsell me, for parts and repairs that weren't necessary at the time. Finding a trustworthy, honest, and fairly priced mechanic is always a crapshoot. If you don't know much about cars, people can upsell you for services not needed. This was not the case at the Pep Boys in La Grange. The whole staff was friendly, honest, and just "kept it real" - something I always appreciate. If you have car problems, I highly recommend this location. While I live in Chicago, I will happily make the short travel down to La Grange to have them service my car. 5/5 stars. read more

My son used my car and Had my car towed there due to a leak . When I called to ask what the inspection said they said it was done and the engine blew up . Than proceeded to tell me all the things they could do to see if they fix it . I told stop I'll come look at it with my husband first . We opened the hood and right away seen the busted coolant hose . These people are Morons . Filled it with coolant and got it home fine . Ridiculous read more

Save your time and money. Never get your oil changed at this location. My car was left filthy and scratched up. After noticing the issue, they sent out a kid to wipe down my car with a dry dirty rag. Head of management nowhere to be found. Your best option is to spend a few more dollars and go to the dealership. Atleast there they handle you car with care. read more

Pep Boys - Auto Repair Near Me - Hodgkins, Illinois

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Here is a tale of the worst customer experience I have ever had: My fuel gauge was not working. As I had been a fairly loyal customer of Pep Boys, I took it to this location to have it repaired. Some $1100 later, they sent me on my way. A couple days later, while ON THE EXPRESSWAY, my car died. The cause? I was out of gas. The gauge read over a quarter of a tank when this happened. I called and, naturally, complained since their repair had put me in a life-threatening situation. Pep Boys was unconcerned. "Bring it back - we'll try again!" Any refund offered? Nope. Any apologies? Nope. But, as it was either let them try again or pay someone else another $1100, I went back. They "fixed" it again. Except they didn't. I noticed that my miles driven did not correspond to where the fuel level should have been. I explained this to "Ike" (store manager). He told me that clearly I didn't know how to read the fuel gauge of the car I had driven for over 10 years and 180,000+ miles. So, I filed a complaint with corporate. I was promised that the regional manager, Anthony Moncanny, would contact me right away and make this right. He didn't, and instead made Ike call me and again explain that I didn't know how to read a fuel gauge. Calling Ike on his BS, I brought the car back in for them to "inspect". They said their repair was perfect, and I should stop complaining. I rebutted, and asked what their plan was the next time their incompetence put me in a life-threatening situation. Ike told me that he would go with me to the gas station and have me brim my tank. By his estimation, I would be able to take no more than 8 gallons of fuel. He smugly sat in my passenger seat, continuing to explain to me how fuel tanks worked. It took 12 gallons. He was only off by about 30%. Called corporate again to renew my complaint. Finally (after 5 tries) made contact with Mr. Moncanny, who offered me $100 for my troubles. I demanded a full refund. He said it would be $100, and don't let the door hit me on the way out. Did their latest repair work? I don't know - I distrusted it so much that I broke down and bought a new car. So there you have it. Your well-being is worth about $100 to Pep Boys. You have been warned. read more

People working here PUT OUR LIVES AT RISK!! They forgot a screwdriver, players, and oil cap lose inside the hood. As they closed it, they broke the hood lash. They took months to fix it after calling multiple times to the corporation. They gave me a conventional oil change for free to compensate for the damage. MY CAR USES synthetic people. Don't you read the records? Or did you want to blow up my car intentionally? You probably might say or that wouldn't happen to me! Well, a mom with 3 kids came while I was there and asked them whether oil was on her garage floor after she had an oil change at the same location? They took the car to be check????? and when they hand the keys to her the manager said, " here are your keys, I put more oil in your car, you don't have to pay. You can take your car". REALLY??? What if this lady parks on the street? What if she goes for a long ride? SOMEONE NEEDS TO STOP THIS or someone is going to die for the incapability of the workers! HOW LONG THE REGIONAL MANAGER is going to be covering up for these guys! read more

I went to get my brakes checked. After looking at my car they said I need new front brakes and rotors. In addition, they said my back brakes needed to be clean. I had my rotors replaced last time I changed my brakes so I decided to get another estimate. The dealership said my brakes and rotors were fine and had 50 percent life on them. The pads were just rusting since I wasn't driving much anymore. Pep boys is just trying to take advantage of people. Avoid at all cost. read more

I had a slow leak in one of my tires. I brought the tire into Pep Boys because I had purchased tires and service from them in the past. The manager Ryan related that they could look at the tire while I waited. The tire was fixed in just a few minutes. Ryan and the tire crew did an excellent job. Would recommend them to anyone have car problems. read more

Mi tire pressure light came on while going to Sam's in Lagrange. Stopped saw a nail on drivers side tire ask Sam's tire shop and they said only by appointments today is a Sunday about 2:30 pm abs they don't appointments till Tuesday place was dead only on car at Sam's. Then went to Pep Boys and Edgar looked at tire and said no problem with be ready in 30-40 minutes. Truck was ready in 30 minutes . Thanks Edgar and tech Salvador read more

I've come into this location twice now. The first time to get the battery changed on my car remote and the second time to have tires installed that had been ordered from tirerack.com. Both times were consistent in friendly, respectful and top notch customer service. The men who I had the pleasure of working with were helpful, kind and pleasant. They kindly changed the battery in my remote for less than $6. I'd have paid $25 at the dealership. The next time I came In, which was the tire install, was really no different. As I sat in the waiting area, the manager came by to see if he could get me anything to drink while I waited. I don't get this kind of attention or care at my dealership (BMW). I can say that I'd highly recommend this location to any of my friends for their automotive needs. In this day and age where chivalry and common courtesy appear to have died, they are alive and well at this Pep Boys. I'm going to tell my friends and you should make sure to do the same! read more

Called this pep boys at 9am and made an appointment for 4pm to fix a nail in my tire. The service writer asked me what type of car it was and I told him a 2012 Chevy Corvette and he said okay you're all set see you at 4. I get there at 4 and the same service writer looks at my tire and says "oh these tires are too wide and won't fit in our machine. I asked him didn't he check the tire size after I told him what kind of car it was this morning and he said oh no sorry. This is a clear example of a guy who doesn't know anything about cars and shouldn't be working around them, terrible customer service! Thankfully discount tire was able to help me no problem, don't waste your time at pep boys read more

Call first to ask if they change Led lights was told yes made an appointment. I get there waited 45 minutes only to be told they don't carry Led lights! read more

I performed wheel alignment in may 4 monts later i took my car to a dealer because it was acting strange on wet surface and we found out that front of the car is not aligned and my tires are totally bold from the inside . My car had only 7000 miles when I had the alignment and now it has 10000 and i have to buy 2 new tires and the shop would not take any responsibility for their work . Absolutely not recommend also very rude manager read more

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My car was scratched and dented at the Pep Boys in Hodgkins. The DM told me to get an estimate, I did, and sent it to him & Brandy - the claims processor - she denied my claim without asking me any questions. Not good customer service or experience!! If you decide to go here, take pictures of your car BEFORE and after! read more

Pep Boys - Pep Boys in Hodgkins scratched and dented my car. - Auto Repair Near Me - Hodgkins, Illinois

It's 3:45 right now, i had an appointment for battery change at 3:00pm and they still haven't touched my car. What's the point of making an appointment then? They should make the time unavailable online if they are occupied. read more

Online coupon bait and switch....one price online that totals the cost for the Battery, get to the store and the Manager says sorry, we can't let you use more than one Coupon. My first experience with them buying tires was ok, different manager, but this just burns my butt....wastes my time making an appointment only to have this happen. Good luck in your future endeavors! read more

My last visit to this Pep Boys was fantastic! l recently purchased a battery from Auto Zone on Ogden ave. The problem is this, Auto Zone will sell you a battery for your motorcycle, but fails to tell the custmer that the battery needs to be charged. l return to Auto Zone and they don't charge it for you. Not to mention, the manger is a total jerk! So l took the ''dead'' battery and brought to Pep Boys on Sep 7th at 6pm and they charged it for me with no hassle and it took only 20min. What a great guy the clerk was at that store. Thank you, Richard! read more

Very dishonest place! Do not do business here at all. These are very dishonest people. They try to tell you something is wrong with your car that is just fine. They like to add up the charges for things that are not in need of repair. They lie to you about what is wrong. They did this to us and we found they had lied to us. Do business here at your own risk! read more

This review is late in coming. I needed a new headlight back in August. The company computer was indicating I should be charged a certain amount for the repair due to the labor process, but the salesperson and repairman were, like, "Whaaat? That's too much to have to pay to replace a light bulb." So they conferred, replaced my bulb lickety-split, and charged me way less than they could have. Thanks for the outstanding service, guys! read more

This place sucks they quoted me 20 bucks for a fuse that they replaced recently....then lied and charged me extra 5 bucks for shop supplies!!! There couldn't been any maybe Kleenex to blow there noses ? Guy looked at me and said we get everybody with this BUSH beware they don't disclose their extra fees read more

Surprised how good it was not my usual place I go to get my car serviced went here cause most of the places were closed on Sunday great service Willy was knowable answered all my questions & was Very patience. Only paid $23 for a oil change checked fluids and rotated tires will go back again for oil change read more

I called up this morning, and i asked about if they can install a AEM COLD AIR INTAKE SYSYTEM! I was being all nice bout it over the phone when i called them up and told them bout it. they say we can not install a cold air intake part that i have. Then i asked them, any other places that do. The guy was really rude bout it. He says, i dont know any places and i do not care. Im like ok bye. VERY VERY RUDE!!! i would not recommed going here to get your aftermarket parts installed here. Poor customer servies on the phone!! The funny thing is. They sell cold air intake systems for cars, but they can not install them! Lol read more

Where do I start. I called the day before to A.) make and appointment and B.) make sure the buy 3 get the 4th tire for a dollar for the Cooper tires worked with my vehicle. They guy on the phone said yes and that the tires where in stock. So I made the appointment for the next day on Feb 8th, 2022 for 9am. Ok, I go the next day at 9am and the guy working the check out is ready to set me up AND in walks the manager. And just like that the buy 3 tires and get the 4th for a dollar disappears. The deal magically expires. I said "wait", the guy over the phone yesterday say the deal was still on and I told him it's on your website. The manager goes, "Fine prove it to me. Show me the website." Challenge excepted...I pull out my phone and boom there it is, I show it to the manager and all the sudden, his tune changes but, now he's not going to give me that deal because, of course that deal is not for my "specific tires" he can only give me the lesser deal of $100 off the total bill. Fine, I didn't feel like arguing. So we go with that deal. I let the guys do the work, it literally took them half the day to do the job. So I make an appointment at 9am and my vehicle isn't not done until almost 2pm!!! Lastly, they give you "free roadside assistance" if you register for it on Pepboys website. Well low and behold the manager enters a bogus transaction number or voided that number because when I go to register for that, Pepboys website of course, tells me that the transaction number needed to complete the registration CANNOT BE FOUND. So no "free roadside assistance". Seriously, this manager at the Pepboys in Hodgkins/Countryside IL is nothing short of a crook. You will be fighting this jerk the entire time. You just feel like you are getting ripped off at every angle with him lying and trying to tell you the deals expired to entering a bogus transaction number etc..etc... The guy was just out to get you one way or another. This guy should be fired but, I am sure the franchise owner loves him because he probably brings in big numbers because, he is screwing everyone that walks through the door. Go anywhere but this place for work. Seriously, go ANYWHERE but this place. read more

Quote for changing my headlight on my Toyota which requires removing the bumper was $280, which is insane. I was told it's 2 hours labor. I found a local mechanic who charged me $20, including the bulb and it took 20 minutes. Pep boys is ripping off the public. read more

Twenty five minutes to close. I'm trying to get an oil change no one in the shop. I'm waiting. Trying to talk to the woman.. Ignoring me on the phone. Time ticking.. I try again and nothing. I say I just want an oil change. She said.. 10 minutes to close.. No.. It was 20. I said.. There's no one here.. And a guys just standing in the shop.. She said, "we can't do it. " I won't be returning. read more

These guys are super! Pedro is a great manager with great mechanics! Went in there to get my tire repaired having a screw in it & they are the ones that noticed that my tires were a bit wobbly because there were no spacers installed with the wheel rims that I had purchased at Discount Tires, which made me furious because of putting me in danger when I had found this out. I was very grateful to these guys & went back there the next day after work to get the spacers installed that Pedro had ordered for me with trusting them to do the job. Highly recommended as long as they keep the same crew. read more

My son and I dropped off our vehicle for a rotation of tires and a slow leak in one of the tires ( the sensor went on and you can't tell which tire it is). I had made an appt. over the phone and they actually confirmed it online and sent me email. they said about an hour. we dropped it off and told them to call us while we went back home to work and the car wasn't ready until until 6pm or so. When I picked it up the mgr. said the wheels didn' t need rotating as they were relatively new and worn evenly. but that they fixed the flat which was a nail in the tire and wouldn't charge for it. I told him I purchased all new tires at Pep boys with the road hazard and I wasn't supposed to pay for repairs. Last two years that I took one of my three cars there everything worked out well but this time they seemed not to be as interested. I may need to look for a different pep boys. read more

DO NOT GO TO THIS PEP BOYS!! They made a $7,000 mistake on my car. I took it in for a standard oil change and they forgot to replace the oil cap or replaced it incorrectly. It drained all the oil on my way home and killed my engine. And when telling me that they could not fix it, they acted as if it were not a big deal. "Eh, your car is dead. Sorry. - shrug-" They had to pay to replace the entire engine. I was without my car for 4 weeks because the engine was on back order (truthfully through no fault of their own, but still...the original problem was their fault). The only positive thing I can say about the interaction is that they did not give me grief in paying for their mistake. They paid the car dealer upfront and reimbursed me for the rental car. But if you value you car, DO NOT TAKE IT TO PEP BOYS! read more

My names Tony K... I had to bring my truck in @ the last minute.. on Sunday 8/13... I got there @ 1:30... they close @6pm, Charles was incredible... they replaced my brakes,rotors, AND 4 tires by 5:45... those guys pulled out something i couldn't believe! .. and Charles and his team made it happen.. I couldn't be happier! This is the 2nd time we've had an extraordinary customer service experience @ that store! Thanks Pep Boys! I'm sleeping well tonight! read more

After bad customer service at another location I decided to go into this location and see if I could get the tires that was saw online and get the service and everything taken care of. I was greeted by Pedro he was very understanding to my situation in which I experience at the other location and him informed me to place my order online. And they would take care of everything for me and they even went out there way to get the tires from another location. I was very Amazed with such Great customer service and I also Applied for your credit card all because of his Amazing Service this is my new locate even though it's far from my home they gained a customer for life. Also the ladies that were there were very polite and friendly I didn't get their names but keep up the good work guys. And Thank you Pedro you kept a loyal customer from going somewhere else. read more

This store has all the automotive parts and accessories. They take care of me when I replace tires. Don't even think about recharging your air conditioning with a mechanic. They'll take you for between $149.00 to $200.00. Pep boys will sell you a can of R-134 refrigerant for $14.95 on sale including the pressure gauge on the hose. If you want them to do it they'll charge $94.95. A company has to be doing many things right to be a national chain like they are. I recommend them. read more