Holy Guacamole!
5 years ago, someone stole our spare tire by cutting the cable that held it under our Mercury Mountaineer. We had to buy a new rim, a new tire, and a new cable hoist.
And for the past 5 years, that new rim and new tire have been hanging out under the car, doing nothing but giving us a bit of peace of mind that if we ever got a flat tire, we had a spare.
Welp, it turns out that we've had a false sense of security all these years. When we bought the rim, the Discount Tire computer system specified one that doesn't fit on our car - the hole in the center of the rim is a wee bit too small and you can't get the wheel onto the axle.
"Wait a minute," you're saying. "Discount Tire sold you a rim that didn't fit your car, and you're giving them a 5 star review?"
The thing is, the folks at the Discount Tire store in Countryside sold us the rim their nationwide computer system specified. Heck, when I was there yesterday, their system still said the rim I bought 5 years ago was the correct rim for our car. So whichever Countryside employee sold me the rim 5 years ago wasn't at fault, the blame rests with whoever listed the rim in their nationwide computer system.
I'm giving the Countryside store a 5 star review because I fully expected all kinds of hassle about replacing something I bought five years ago. And instead, everyone I came in contact with (both on the phone and in person) had a super friendly attitude, was extremely helpful, and treated me like I was their favorite uncle. There was absolutely no hassle (and no charge) getting the rim replaced.
With this kind of customer service, I guess it isn't surprising that they were extremely busy while I was there. I saw a lot of cars moved in and out of the service bays, saw a few technicians jogging from one place to another, and even saw Dave, the service advisor who entered all my info into the computer, lend a hand changing tires.
But even with all that focus on getting tires done as quickly as possible, whenever I spoke with an employee, they gave me their full attention and took their time answering whatever questions I had. Even Anibal, the tech who did the work on our car, made me feel that at the time he was working on my car, it was the most important vehicle he would work on all day. read more