Not sure what's happening to this place, it's too bad, looking at the reviews a year ago the customer service was fantastic now it has gone downhill my car SAT there for 12 hours, its a long story but I will say this John the general manager was awesome, he's trying to fix this bad situation. He inherited untrained technicians but is truly trying to turn this place around. Thank you John you did me a real solid. Because of John I will continue to do business there I may not have major work done but I'll definitely get my oil changes there. read more

I can't speak for their other services since I only go there for my tires. As far as tires go they are great. I bought tires from them a couple years ago and had a tare in my front tire, when I walked into there to explain my situation they were very helpful and told me if they couldn't repair they would match it w/ another tire for 35 dollars since they were still under warrantee which they ended up doing. After that experience I will be going back there in the future for tires. read more

ALERT! ALERT!! Before you agree to any work, make sure you talk to the ACTUAL MECHANIC first!!! I took my SUV in for engine problems and the service rep. gave me the summary of why the problems were happening and gave me a price of $700!! I ended up talking to the mechanic and he plainly REFUTED what the service rep. said, told me the whys of the problem and work that was needed. I ended up paying $350 for what was actually needed and necessary and I'm back on the road again! So, don't listen to the service rep. demand to speak DIRECTLY with the mechanic so you CLEARLY understand what the issue is and you pay for what is necessary. read more

I now understand why there are so many negative reviews. This is for Pep Boys Dedham MA. We dropped off our car for purchase and installation of tires in the morning. Told us 5 hours. We came back after 5.5 hours and the car was still outside untouched! We were made to wait for another hour and then just left us totally standing there waiting. The line was just getting longer and longer and no one was making an effort to accomodate the customers. Finally we got Nick who told us that he moved us up the queue to be next and said he will get the tires so its all ready. He comes back and no tires and totally forgot about us. I asked what the next steps are and he didn't even put our car up the screen (we peeked)! So obviously he was lying. We finally went home without a car. Called another hour later and Keith answers and asks about our car and put us on hold. After 15 minutes, Keith comes back and again ask what they can do for us. Huh? I said you put me on hold to check on my car! They obviously couldn't care less about their customers, never answered my question when the car would be ready but just to come in and wait. No respect for time or their customers. I am still waiting for our car to get touched at least! read more

My car failed inspection with two lights out including a very expensive high mount brake light ($180 for just the parts). I took my car to the Dedham Pep Boys, fully expecting to walk out having paid hundreds to get these lights fixed. But the mechanic showed his integrity by telling me the circuit breaker got disconnected. A quick fix and I was clear to go - no charge. Because so many of us don't know a thing about fixing cars, we're hostage to whatever our mechanics tell us. These guys earned my business moving forward for any work I'll need done on my cars by just doing the right thing. Well done! read more

Best deal on tire around, I shop 12 different tire places on surround area - Pep Boys is best , by price ; service and offers .

Went in to buy a seat cover and the store didn't have any so One of your employees, Donna, went out of her way and ordered it from a different store for me. read more

I went to Pep Boys to get my fuel filler neck replaced. No other auto shop said they would do the fix (that it was dealer only), and the closest Mitsubishi dealer 15 miles away said it would cost me $628 parts and labor. I was able to obtain a quote from Pep Boys over the phone which was very convenient and most surprisingly they stuck to their quote. Pep Boys in Dedham charged me $612 to replace the fuel filler neck assembly (including the vent tubes) but I had a 10% off coupon bringing the price down to $550, I was also able to get rewards points for the service which came out to $25. Effectively it cost me $525 to get the job done. Considering the part cost around $330 (from the dealer) I was willing to pay about $200 to save me the trouble of this annoying fix. I docked 1 star for this specific place because they were not very organized and could have been a little friendlier. I originally had an appointment set for 10AM, after getting there and waiting for 45 minutes someone came out and told me they didn't have the part yet and that it wasn't going to get there until 3PM... I asked why they scheduled the appointment at 10AM and the guy didn't have an answers, he said the person should have known the parts don't arrive until later in the day. Also, I told the guy when I first dropped the car off that I had removed the protective shielding from the filler neck and had it in the cargo area of the car. I forget to tell them when I brought it back the second time so they didn't put the shielding back on. When I went to pick up the car I noticed this and asked them to do so, they gave it their best shot but I still had to use a zip tie to prevent the covering from scraping on the rear tire. When I went to have the repair done Pep Boys also rotated my tires for free. Now, I'm not sure what this would have cost had I not known the problem and had Pep Boys diagnose and fix (chances are they would have said I required a new fuel tank or whatever), my advice to you is to pick up an OBDII scanner and diagnose your own problems then tell the repair shops exactly what you want fixed. After I vowed never to go back to AutoZone (due to a terrible experience had there) I always make the drive to Pep Boys for my automotive supplies and their prices are always very good. Hope it helps! read more

Place is fast. Got an oil change and some new wiper blades in less than an hour. And my man Brian S. hooked it up.

I took my truck here to simply have a flat tire fixed. After waiting 45 minutes they looked at my tire and told me I needed a new tire. I declined to buy a new tire and left. I went to Dedham Wholesale Tire and they fixed the flat and made no mention of any need for a new tire. Best advice: Get a second opinion on any recommendation for new tires or major repairs. read more

I recently visited this store to have a headlight bulb replaced. They were out of the bulb my car required but had another on (in an open package) that they said would suffice. It took them about 2 hours to install the bulb. When I got in my car to leave, there were several parts sitting in the front seat of the car. When I went back in with them in my hand they came out - these were the plastic backet snaps to hold everything in place. The bulb no longer works and I am told that they only cover this for 90 days. I asked to speak with the manager and explained the open box lightbulb and the difficulty they had installing it. "we only cover this for 90 days...". How many times can they say the same thing? I had other repair work done this weekend to my car at another mechanic and the mechanic changed the light bulb. For free. He laughed when I explained the situation. I have brought my car here in the past with a 'fair' rating, but now I will no longer bring any of my business here. Nor will I recommend them to anyone. read more

I hate dealerships and repair shops, but I like these guys. If you give them a chance they will definitely work with you, explain your options and get you a decent deal. Chris the service manager is a great guy. Dave, at the desk, also helped me get a better deal. I would definitely use them again without hesitation. read more

I wanted to take the time to write a review on Pep Boys in Dedham. People have written bad things about them before I'm sure but I'm here to tell you different. I want to start with Stephanie who is a Service Adviser. Now please keep in mind that I'm writing this review having dealt with them on more than one occasion. Stephanie is knowledgeable and honest, she takes the time to explain the vehicles problem and what the best course of action would be in getting it fixed. There have been a few occassions that I haven't been able to afford the repairs needed but Stephanie and the team around her seem to make it work based on my budget, The only thing she REFUSES to compromise on is when it comes to safety. They wont cut corners. Again, I've worked with a few people over at Pep Boys and this review is based on a couple of my past experiences, not just one. Jay (Manager) over at Pep Boys realized that a Bug Reflector I purchased and put on with the help of another member of the Pep Boys team didn't fit quite right on my truck. I wanted my money back because I was afraid when I slid it on my hood may have scratched it so I didn't want to take it off. I got upset and admit I lost my cool when Jay explained to me that without the part he could not return my money. Jay the whole time kept his cool and explained to me he would work on it and call me on Monday. Well Jay did one better, he did the research and realized the manufacturer may have labeled the box wrong and that was the cause of the problem. Jay called me back that very day and gave me the right one for my truck. This showed me he researched it right away. Again impressed. Manny- Mechanic one of the nicest men I've ever met and is as honest as the day is long. Like Stephanie explains in detail the problem and the necessary steps needed to fix it. He's been helping me for over a year. He's a good man and more importantly honest. Oscar- Another honest mechanic there that could have raked me over the coals but did not. I know this about the mechanics because I have friends who are mechanics and they inform me. I go to Pep Boys because of the convenience, and I don't want to go to my friends like a charity case. Cam- Young Technician who is polite, courteous and friendly and always willing to go out of his way to help. I hope the people at Pep Boys Mgt. read this because they and you/us the customer need to know they have an excellent team. Thank you read more

Françoise, Dale and the rest of the team at Pep-Boys were AMAZING to work with. Coming from Long Island (for work) only to have car trouble (brakes grinding) they made sure my vehicle was done so I can get back to my family. Very respectful and coutious. HIGHLY recommend them for any and all your service needs. read more

i walk in to get a battery two guys standing doing nothing i ask about a battery one says see the big sign says battery there no help so i walk over to the big sign that says battery no one there to help.i walk up to the counter one person i don't know what she's doing and a man sweeping the floor man says i be right with you.keeps sweeping.i stand and watch i says to my self 5 people work here 2 customers in the store more workers than customers and no one can step up and help ? this is the worst place i've been in awhile does anyone work or just run around in pepboy shirts i know i'll never go there again go to advanced auto down the street happy to have you very helpful don't go to the one in dedham mass how many pep boys does it take to change your oil don't know 5-6 people there don't think they know how sweeps a mean floor though read more

Rude, dismissive, unhelpful service at the tire center. Teach the employees courteous customer service. Never going back again and spreading the word around. read more

Pep boys in Dedham doesn't get any stars from me this place is offal. For weeks I've been trying to get new tires installed they called me and said the time I chose was to late. Then from there they didn't have my tires,I needed to order something else I went in for my installation after ordering again after sitting for many hours i went and ask when it was going to finished it seem as tho they forgot about me I was there from 1.30 to 4.45pm just sitting. It was very cold and dirty I was sitting near a dirty mop bucket and broom which was placed next to the shopping carts.then they informed me that they didn't have my tires and there was nothing they could do for me. I was so upset this was the third time I attempted to get tires installed.This place is the worst never will I spend my money with them or recommend anyone to go there. read more

Stay away from this place. Customer service was beyond slow and unprofessional. Ordered a set of snow tires online. Was told the tires were in stock so I made an appointment to install them. Waited in line for 40 minutes, the guy working the desk told me "just one minute" multiple times. Each time he would disappear for 10 minutes. He finally came back only to tell me they didn't have the tires in stock and didn't know when they would get them. Nothing but a waste of time, cancelled the order as I'm never going back there. read more

We the car in to check for noise. They said we needed Rotors. We just got the breaks fixed a month ago. We shouldn't need something new with the breaks every month. The assistant manager, Tom, said that he would have it included in the warranty and it would be covered since they missed it last time. We made another apt for a few days later. He gave us the manager's card and said that he would put it in the record notes that it is covered in case he was not around. Then, when we brought the car in, the manager called and said it was NOT covered. I even spoke to Tom, and he lied. First he said that he told me his manager would have to ok it, then he said he only said cleaning the roters would be covered. Both flat out lies. He should have honored his commitment! Then he quoted a price of #370,but would give me a discount of $70 (1/2 off labor) due to the "confusion" so it would be $300. I called Monro and they are doing it for $100 less!!! Never again. You USED to be a good place, but this is the third major issue we have had. I am never coming to you again. We have 7 cars in the family! You are crooks and I will be posting this on the internet! read more

Truck broke done and have to it fixed. Pep boys fixed truck. My only problem is the $300 price which is a little high for me. But during that time what can I do? I have to have the truck fixed and Pep Boyz fixed it. read more

I had a terrific experience with pepboys in dedham. This is 2nd time a pepboys has given me quick efficient professional emergency service in past year. I was towed to this location and they quickly diagnosed problem and had me running and back on the road in no time. I found staff knowledgeable and explained thoroughly what had happened with my car. read more

I shop here occasionally for auto parts and wax etc for my ride. Convenient place and the staff is usually helpful if you get one that isn't already with a customer or working on a repair order. read more

PLEASE don't waste your time. Horrible customer service from the manager. I should no better but who would have thought that you could screw up plugging a tire. Well Pep Boys can. My wife just purchased a brand New Nissan 4 days prior. Must have picked up a nail and wouldn't hold air for more than 10 minutes. The tire is covered under an extended warranty but the dealers's service center was not open and i didn't want to lose a days pay taking the day off to get it repaired. Took it up the street to PEP boys, waited an hour and paid and went out to my car and there was a big black mark on the drivers side rear door, brand new car, wasn't there when I brought it in. Rubbed with my finger and it was gritty grease. Obviously from a careless employee. It was pouring rain so it was difficult to see if the clear coat had been damaged. Went and spoke to the manager and he came out and took the heel of his hand and rubbed the grease of. I asked that an incident be recorded in case there was damage to the paint or clear coat. he said what damage and was arguing with me. Finally he asked that i pull it into a bay. (Probably against there policy to have a customer drive in and stand in a bay but that's what happened). He returned with a microfiber cloth and attempted to dry the car. Remember it was pouring out and the lighting was poor. I asked that my information and an incident by made, manager refused. PLEASE do not get caught like me, just look at the other reviews. It's not me. I wish I could give a zero read more

David was awesome! I had a 7 pm appointment and had my 9 year old son with me who was getting restless and was hungry, but he got my oil change in a timely manner and brought the Jeep out front for me, as I am temporarily disabled. read more

They seem nice but crazy expensive for what I was looking at. I wanted someone to take off my snow tires and put on my regular tires. Each were on their own rims so this is just removing 20 lug nuts and then putting on 20 lug nuts. They wanted $100 to do this. Not a ton of money but Sullivan Tire down the street a bit does it for $25. I just moved to area and was looking for a regular mechanic but with these prices Pep Boys won't be my choice. read more

Don't waste your time. Horrible customer service. I scheduled an appointment for 9am got here at 8:45 and they said I have to wait about an hour and a half. We ended up leaving at 11:30! What is the point of the appointment? Also the store rep knew I was annoyed and instead of, comforting the customer, or apologizing for the delay instead she was annoyed because I was standing around waiting after they told me my car was next. I would have rather spent the extra $100 else where to get better service. read more

started working at pepboys in december 2011 and was just let go for insubordination march 2012 because i refused to sell customers inferior parts. i have been a parts person for over 30 years and was hired as the commercial sales manager (csm) and i was basically set up to fail. i continually told them what we needed to make this department successful and was never given any help. all other stores have 2 on counter and as many drivers as needed but they made me work alone with 2 drivers and never had the retail counter staffed enough, thus retail customers were always coming to commercial counter looking for help. very poorly managed company who think that having conference calls all day long talking to each other about what they need to do to improve business instead of getting off the phone and go out and talk to customers about what they want and maybe learn what needs to be done. GET OFF THE Conference calls and do something constructive! too many suits and cooperate bull in the way. my store was in a prime market for commercial if they knew how to do it...no other parts stores in area. i know all the garages in the area and was poised to bring it to the next level but they wouldnt listen to my ideas...just wanted to see GREEN! I have never worked for a more poorly run company in my life. they are a retail oriented company that has no business in the commercial world. 99 % of their parts are made in china and of very poor quality. the clowns will say what they will about how well pep boys is run and how much they care about their employees but it is all false and they only care about themselves. do yourself a favor...DO NOT work for pep boys, DO NOT take your car to them because THEY WILL RIP YOU OFF! Take it from someone who has been in the business long enough to know... BTW...none of my customers will buy from them after the backstabbing they gave me...way to go boys...now get back to your conference call and do what you do best...NOTHING! 19 years in the commercial parts business and they're still trying figure it out? OMG! read more

This is my favorite auto repair service center. One of my car tires has a nail in it and lost entire pressure in one/two days. I took the car to them at almost 8pm. Fernando A. did everything to squeeze the job into his busy schedule and repaired the tire before the store closed at 9pm. Thanks! read more

I love how the business owner replies to negative reviews and tell you to contact pep boys to discuss what had happened. What is there to discuss and what exactly will they do to make up for what I had to go through? Give me a 50% off discount on my next service so when I fall for it, they can make up bogus repair recommendations to try to cash in from my stupidity? No thanks. read more

what a joke, made appt for 10 am to have 2 tires mounted(1/2hr procedure), i arrived on time, to be told i couldn't wait and wouldn't be seen or serviced for hours even if i did, they're excuse was only one tech was on duty and they had a full schedule. i was called 5 hours later and told i could bring it in but again would have to wait 2 hours for this service i had previously scheduled. meanwhile there were 4 greeters aka assistant service writers, helping customers at the service desk, seems like they prefer to pay the greeters more than the technicians. i would never go there again, read more

As a retail auto parts store I like this Pep Boys. The isles are wide, it is clean and brightly lit, they have a nice selection of "fun" car part, and their prices are in line with the other parts stores in the area. If I was simply reviewing the parts store I would have given a strong 3 stars and possibly a forth. However... DO NOT TRUST THEIR SERVICE DEPARTMENT! My first time in their service department I went for a radiator flush and fill. We agreed that a specific fluid from the parts department would be used and that service would take about an hour. Three hours later I was still sitting in the waiting area. When I asked, I found our that my car had been finished earlier and that they had simply forgotten to let me know. I didn't see the charge for the alternate fluid on my receipt. When I asked the response was, "we use our own, it's all the same." Finally, when I went to my vehicle a splash shield was hanging loose. The mechanic who worked on my car saw me looking and came over to look. He cheerfully stated, "guess we missed that" and slid under the front bumper and reattached the dangling shield. It's a good thing I looked. More recently they worked on my mother's car. When we came in to pick up the finished car, the bill was over $100 higher then the quote. When the pricing was questioned the service manager claimed he didn't know where we got our quote but that was the total. We reminded Bryan that he had made the initial quote to me both on phone and in person when we left the car. Bryan's reaction was both rude and abusive. I have sent a detailed letter to Pep Boys corporate offices to let them know just how badly this service shop is. There is absolutely no way customers in any business should be treated in this manner! This service shop does sloppy work, substitutes ordered parts with generic ones, intentionally misquotes costs, pads bills, and is rude to their customers. THIS IS A SERVICE SHOP TO BE AVOIDED AT ALL COSTS! read more

Thanks to Jason and Dave, my awful morning with a flat tire turned out to be a great day. The oil change and tire replacement took a bit longer than everyone would have liked, but they gave me constant updates and the process and really took the time to check in. They could not have been nicer. It's not always easy being a woman and going to deal with mechanics and I felt completely respected and valued as a customer. I will continue to return to Pep Boys in Dedham time and time again. read more

Jason was very helpful, initially I was frustrated because the tires I thought that they had in stock weren't in stock when I got there. Jason helped me find an appropriate substitute while still being mindful of my budget I ended up getting a much better tire. Props to Jason read more

Very disappointed in attitude of manager, truthfulness and delaying my car for an entire day. The manager was quick with his answers to me, but careful not to cross the line. I had my car in for repair on a Saturday at 8:10 a.m. my car got returned to my at 6:18 pm. Sat. without repair. I called at 12:30 to ask what the findings were and he said it takes hours to diagnose. The manager called at 2:30 pm. quoted me this ridiculous price and when I said no, remove the oil change and filter, and the windshield wiper replacements he said it was too late already completed. This was a straight out lie. He could not get the part that was needed and the main purpose of why I was at PEP Boys. Manager called at 6:10 pm to say he could not get the part needed. Guess what, they never touched my car. Nothing was done the whole entire day. No charge of course. Went to my mechanic I use in Norwood, the car was fixed in 3 hrs. all parts installed and functioning properly. I am not sure what happened to PEP Boys, but I will never go their again. read more

I want to give ZERO stars. I had struts put on by pep boys and one month later I had a flat and could not get my lug nuts off to remove my wheels, they over- tightened them and did not do manager check with a torque wrench. I will never go to Pep Boys again not even for their cheap made in China products! read more

They didn't reinstall the air filter after checking it during an oil change. I found out at my next oil change. Wife complained that the car was sluggish. I didn't give it much thought because it's a 2015 highlander with 25k miles. So I went for an oil change and they did potentially lasting damage to an almost brand new car. They're Incompetent and don't deserve to be in business. read more

I made an online appointment had confirmation number they said they had the tires in stock and the time to show up the salesperson said I should of called they did not have the tires I thought he was rude maybe he was having a bad day did not get the tires and I will not be shopping a pep boys again read more

Horrible Customer Service!!!! How are these people still in business???? I went to Pep Boys to buy a tire and have it installed. For starters, you have more than 10 people who work at the shop. Not one person acknowledged that I was standing at the counter for service, until I said something. I asked for the wait time for the tire service. One guy said 45 minutes, than the manager Bryan said an hour to 2 hours. They had two car lifts available. All I wanted was for one tire to be put in...it should take less than 15 minutes. I mentioned that to Bryan who shouted at me in front of his employees and customers telling me to get out. He had one of his employees shove my new tire in the back of the car. I told him that he should not treat a customer this way and left. Please save yourself the aggrevation and go to another shop- do not go to Pep Boys- pass this along to others. read more

Promised 2 hours for brake replacement. Took 4 hours.

NEVER again. We needed to put new tires on 2 cars within 1 week, and we brought in tires we bought online. My car had A FLAT TIRE upon pick up. When I asked about it, there was no apology, no rushing to get it resolved, nothing. They said it was due to them not sealing it - WTF??? Glad I wasn't on the road when it happened. Husband's car looked fine with new tired, but started SHAKING as soon as he hit 60 MPH. His "favorite" part was when he was picking it up after they re-balanced them. He had waited in line with our 2 young kids for 10 minutes, and the guy at the counter walked up to a guy behind him and asked him what he needed, essentially ignoring my hubs and the three people in front of him. So do the math: 2 cars, 8 tires, 4 drop offs and 4 pick ups, shitty, careless service each time. Though I am grateful this didn't become a safety issue. Won't be surprised if they are sued or shut down soon. read more