Slow, unprofessional and shady…read more Ater 3 weeks of hearing, "it's going out in a couple hours" I finally received my good faith estimate by email and hard copy. During that 3 weeks, I was repeatedly told there was no appraisal required for my HARP refinance application, and I would be able to stop paying PMI due to my perfect loan history and high credit rating. Well, when I finally received the estimate, I got two different versions: both included a request for me to pay $450 for an appraisal, and the hard-copy included PMI in the estimated monthly payment, despite being absent from the electronic version of the estimate. My loan rep, James Tunstall, was unresponsive to phone calls and emails during most of the 3 weeks, and when the office closed for 5 days over a holiday weekend nobody bothered to put an outgoing/answer message on the business lines. I called for the status YET AGAIN, after he told me it was going out in a few hours...and spent 5 days calling with no answer and no ability to leave a voice mail. No out-of-office auto-response from his email either.

I was dealing with Mark Yehle and he was absolutely terrible. So rude and inconsiderate. When he…read morerealized that our situation wasn't going to qualify us for a mortgage he proceeded to hang up on me. Not a thanks for the potential business, come see me later when the situation improves, or even a good luck. I would not recommend these people at all. He even sounded extremely annoyed when I called him to explain our situation because it wasn't your typical "traditional" mortgage app. Don't waste your time with these guys.

Exceptional customer service, beyond what you would expect from a mortgage banking company and the…read morebest mortgage rates you'll find anywhere no matter what your circumstances.

Worst refi experience ever!! Tried to charge me excessive rate extension fee when delay was on…read moretheir end. Committed to one amount for cash out in closing disclosure and then cut amount in half at closing. Avoid at all costs.

Robin Smaldone is the absolute best mortgage expert I've met in 30 years of relocating and…read morepurchasing property.