I'm a business owner in Cranston and called to have oil delivered to my location and the lady that…read moreanswered the phone is got to be the most miserable person on the earth she was very very rude and hung up on me before I could respond. This business literally suck don't waste your time. I'd rather pay more for oil than give this business my money. If that lady worked for my business I would personally walk her ass off my property. If I could of gave them a 0 I would have trust that.

If I could give them zero stars I would. Do not use Micheletti Oil, please spare yourselves and…read morecontact a decent company that appreciates its long term customers! The woman they have answering the phone who I believe is a relative of theirs is so rude. I put up with her rudeness for 10 years and now I deeply regret it. Today I called to order oil and some man in the background who I believe was the owner was saying I was "using" them because I haven't ordered oil since April. The miserable old woman who answers the phone there kept repeating "we don't operate like that" and other stuff that made zero sense to me every time I tried to get a word in to say I now have an electric mini split and use oil as a secondary source of heat and that is why I haven't ordered oil since April. She talked over me the entire time I was on the phone. Talking about other companies and servicing, I have no idea what she was talking about, maybe she is going senile. She refused to place an order of oil for me and told me to try to call elsewhere but good luck, Good luck? WTF. I did a google search called Vaughn Oil, and in five minutes scheduled an oil delivery. Shout out to Vaughn oil company! Give them a call! Excellent customer service from them, the woman who answered the phone to take my order at Vaughn was so nice to me and courteous and professional, what a breath of fresh air after putting up with the nasty woman at Micheletti for 10 years, the representative at Vaughn put me down as having oil as a secondary source of heat, took my credit card info and a delivery of oil is coming to my house tomorrow which was a NO BRAINER. Imagine that Micheletti Oil, seems they could not comprehend something so simple. Micheletti Oil company is run by incompetent bad businessmen with an ignorant, nasty, unprofessional woman answering the phone to take your order. I guess they hate their customers. What a bizarre way to run a business! Give your money to another oil company please, one that will treat you with simple common courtesy and appreciates your business. The only thing that was good about Micheletti is they are close to my home and would deliver small orders of oil for me to fit within my budget at the time. But you can get that elsewhere as well without dealing with nastiness and disrespect. I have always kept a zero balance with this company and was a customer for 10 years and was treated so disrespectfully this morning. Also, as a side note the owner sent his son to my home years ago to repair my boiler and the son told his father my ex-husband was rude to him, WAH!!!, which I had NOTHING to do with and I wasn't there to even witness this, so I don't even know if it was true. I had to apologize and answer for that for about a year whenever I spoke to the owner. Very bad businessmen, stay clear of them!

Fast, friendly service. Competitive prices. They always…read moreshow up and deliver your oil when they say they will. Been doing business with her for years now. Good experience and I forgot to check my level and they were able to fit me in for emergency delivery.

They have been my choice for over two years. They have always been on time and occasionally…read moredelivered a day early. The office folks are always friendly and very helpful.

I had 100 gallons delivered to me 12/12/25 I call in 12/15/2025 to pay the $386.39 in the morning…read morethey take the money right away. Later in the afternoon around 4pm they charge my credit card the same amount. I speak with them they tell me it take 5-10 business days then today they say 24-48 hrs which to believe I don't know. I spoke with a Leslie and she was horrible with her customer service and giving me a attitude like I did something wrong. Never again to think I been a customer of theirs for 3 years and I'm charged twice and deal with horrible customer service Vaughn oil company are thief's.

For 2 weeks, oil burner was not working properly at all. Called the office twice, had 2 technicians…read morecome out who stated there was just nothing wrong with the burner. Burner finally failed completely today while it was cold and snowing. Called for service: I was "59th" in the queue = NEVER had this sort of failure before, in service, but absolutely will have to search for a new provider, after 28 years with Vaughn. So far been on the queue 1 hour, now at "47". emc

I just got this oil company and I wish I would have known them before. The owner showed up with his…read morenew driver and their personality was a lot more than I exspected, they where great. I think there gonna be a great company to do biusness with. ..... Welcome guys My wife Judy and I welcome you Dan Foisy

I have been doing business with them for many years and always have been there for my family from…read moremy parents, brother, aunts and myself. I had a new system about 6 years ago installed like a masterpiece. The talent they have on their team is the best. I would reccomend them for any service from oil, gas and A/C etc. Great job! Tell Keto you all need a raise!!! Thanks again

I've dealt with KCWA over the past five years in a variety of capacities, including paying a…read morelandlord's water bill while renting a house in Coventry; paying a water bill and having a water meter repaired as a homeowner in West Warwick; and as a plumber who often called them to have water turned off and on to several houses so I could do repairs. Always, they have been very professional and provided excellent service, from the office staff to the guys working in the field. Their bills are easy to read, and when I bought my house and had to take over the water bill from the prior owner, I went to their office and was able to do the transfer smoothly. Once, there was an issue with my water meter (they couldn't get remote readings), so I had to make an appointment for a serviceman to come out and repair my meter. He was on time and made the repair quickly, and I've had no issues since then. They've been a pleasure to work with in my job, also. If I have a customer whose main water shutoff valve at the water meter doesn't work, due to old age and/or corrosion, I call KCWA to send someone out to my customer's house to shut the water off at the sidewalk, so I can then replace the main shutoff valve inside the customer's house. They come when they're scheduled, and will wait while I replace the valve inside, so they can turn the water back on right away, all in one trip, so the customer is not without water for very long. Their guys in the field were awesome and I got to know them by name, I dealt with them so often. I usually mail my water bills, but I believe you can now pay your bill online. My only complaint is that there is no convenient place to park if you go to their office on Main Street, but this complaint is minor enough that it doesn't lower my 5-star rating.

After almost 25 years of being a customer with NO issues paying, my husband is now out of a job so…read morefinances are very tight. EVERY ONE of the other companies I've called and explained our situation to were very understanding, sympathetic, and extremely helpful in working with us to come up with a plan. Never once did I feel as though I was being treated like a 2nd class citizen or someone who was taking advantage--until NOW. I really hope that the woman I spoke with this morning never has to deal with financial problems, and if she does, she comes in contact with people with a HEART!

I wish there was a thumbs down button, if so i would hit that 100x. I called a day ahead to order…read moreoil (which they have already taken my payment)- I called and made sure of all the information they needed is accurate. For example- giving them one other phone number for them to call when they get to the premise which never happend.. lachapelle installed oil in the wrong tank. When calling them to find a solution, they did not want to help at all, the "secretary" there was rude, unprofessional, and simply lacked common sense and courtsey. As well as one other male worker there (who's name will remain anonymously) after getting no help and getting hunged up on numerous of times and no refund.. I figured people should know before money gets stolen. They have been in business for this long now, it's time for them retire. Good luck to anyone who purchases from them! P.S. It was mandatory to rate a star to post this.

We have been using Lachapelle Oil for almost 4 years now. They are fantastic! Super friendly, and…read moredelivery is usually there within a day or two. Obviously during the busy times, it may be a bit more, but they always ask if you are ok waiting and not about to run out, which I think is amazing. Way to set expectations and obviously prioritize those in dire need!!

Henry Oil has been there for us multiple times over the years. About ten years ago we had a newborn…read moreat home and a bad storm rolled through. Our previous oil company wouldn't come and do a delivery, but Henry Oil did. We've had instances of leaks and the other assorted issues over the years that require maintenance... Carmine, and the tech Dave, have always been fast and responsive and fair. Highly recommend Henry Oil.

Henry Oil is the best. There is never a doubt that they will honor the time and performance they…read moreprovided in a conversation and/or delivery. Also, they require no service contract to do business with as many others do. So there is no need to worry when dealing with Carmine. ed ledge street

Martini Oil Company is the most reliable loyal customer service company within the state of RI,…read moreregardless it has a high rating to quality, professionalism and caring to their customers, at all hours and emergencies. They go beyond the call of duty! Please feel free to call me if you have any question to reference and my experiences with such a fine company. John Sabourin, 561-312-6567 - Johnston Home

This place knows how to treat customers right. Their prices are great and they always deliver on…read moretime.

Called for an emergency oil delivery (not a regular customer). Michelle, on the phone, was…read moreextremely pleasant and understanding. Oil was delivered within a couple of hours and the driver took time to speak to my wife about the filler cap being off and put something in the tank to prevent a problem with moisture. Definitely a 5 star company. Rethinking my current long time oil provider

2 DAYS BEFORE a blizzard!!! I called, they made no promises but said they'd try. To my amazement…read moreoil was delivered early next morning! That in itself is worth 5 stars, but the kindness, appreciation and tone delivered by everyone at the front desk is just amazing. I've become so used to being dealt with a certain way that I was actually taken aback by the kindness. "Oil co. Restores man's faith in world" lol

White Fuel was our fuel provider for years both for our house and for a tenant's house until we…read moreswitched to gas. They recommended a company called United Mechanical to continue servicing our gas boiler. Yet the people from United Mechanical were rude, unprofessional, and wasted a lot of my time before telling me that if I didn't like that they didn't show up for the second appointment in a row and didn't even bother to call me, I could just find someone else to fix the boiller and hung up on me. Yet when I called White Fuel to inform them of the treatment I had had from their recommended gas company, they told me that I should just find another company by in the Yellow Pages, as they would continue to recommend them to other customers. They didn't even ask what had happened to make me so unhappy with the way United Mechanical behaved. DON'T TRUST THEM.

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