MOST HORRIBLE EXPERIENCE with health care I have ever had. PA prescribed meds for anything but what was actually going on (one of which can actually aggravate the condition) with month long complaint. ended up in ER. finally diagnosed properly. Had to demand to see an actual dr. after to try to get a referral to specialist. After telling me to get a bunch of testing so they could refer me, I do it...am told "now you can call and schedule with specialist. Nope. wrong. Specialist said "we really wish people's clinic would stop telling patients that. They know we do not work that way. We only take a small number of cases and you were declined" very confused and upset not able to speak with Doctor promptly called to explain to clinic manager what was going on and also that the referral she gave me kept hitting dead ends and I was told over and over it was the wrong kind of referral. Manager was so COLD and rude, talking to me like I was stupid, and said "well then MAKE an apt with the dr. again." as if I was a child, when I asked her to please have some compassion and respect for me, understand how frustrating this was, she told me like a broken record "are you going to stop yelling?" which I was not. And she hung up on me. When I called back asking to speak to another manager she answered and said "I'm the only one here so you are stuck with me." who SAYS that to people when you are in a position of running a clinic that is supposed to CARE for people? She again started with "are you going to stop yelling at me and talk to me nicer?" I told her about 5 times, I was not yelling, and to not talk to me like a child and she hung up on me again.
WHO EMPLOYS MANAGERS WITH THAT LITTLE SKILL let alone THAT LITTLE KINDNESS to run their businesses. Everyone I have told is DISGUSTED to hear it.
I have managed many people in my life. To do so well you need to have some empathy, you need to know how to respectfully deal with people when they are upset, you need to be able to say the words "I am sorry I understand why you are confused and it must be scary and I understand you just want to find out if you have cancer, what can I do to help?"
People's clinic you should be ASHAMED that that is who is representing you.
Finally the doctor calls back - tells me she is going to call the specialist and "throw her weight around" and try to get me in. Tells me she will do that either tomorrow or monday the latest and call me back. Monday comes and goes. Call on Tuesday "oh she isn't in today" so she can't call you back. Call again on Wednesday. Someone calls me back with no message saying to call her (not dr. at 4:56 - I call back at 4:58 - of course they have shut down their call lines for 5:00 and I can't get ahold of anyone.this is not the first time that has happened either...someone calls RIGHT before their call center closes so you can't get through even thought the doctors and staff are there till 8)
So I have now called about 6 times to no avail.
When speaking with Dr. I had asked pointedly "so their are two calcifications now correct? one didn't show up in CT scan I am guessing but did in ultrasound it seems so I am concerned the second one isn't calcified. (being told calcification is a good thing to lead away from cancer) Doctor bumbles when I point out she isn't referencing the latest tests and says she hasn't seen them, nope wait here they are as I hear her rummaging through papers. "Oh yep - they are both calcified that is why no one is terribly concerned about cancer at this point."
well - when seeing a more competent dr. the following week...who had the tests in front of me to review together. "nope - says right here the second one is not calcified and quite large so all techs recommended biopsy"
WTF is wrong with you people.
The stress, the lack of professionalism, the INCREDIBLY POOR communication, the INEPT care has been SO stressful, created SO much more work for me as a patient. You are supposed to be helping people make hard times like these EASIER, not harder.
I would NEVER tell anyone to go there. ever. read more