Chad has helped me out twice and has always gone above and beyond. Nice guy, knowledgeable and…read morehelpful with any of my questions

Avoid at all costs!…read more The manager is an unprofessional asshole who refused to honor my rental reservation because "I was over an hour late" when it was actually 40 minutes. They wouldn't give me a van even though there were two vans on the lot. I spend thousands of dollars a year renting vans for work and I will not be back here.

We had an accident and needed a truck last minute and Mary Grace was so very sweet and helpful…read more What could've been a stressful situation for us was made so much simpler thanks to her. She explained everything well and even was patient with us. Will go here again!

So the truck I got was nice n clean, but they put Armor All on EVERYTHING. I mean, floorboard,…read morePEDALS, steering wheel, everything in the cab was slippery. Had to use towels to wipe down the floor and especially the pedals so I'd be safe on the road. 26 ft truck has a very underpowered engine. I work in commercial truck repair and this was the saddest little rig to drive. Customer service upfront was good, but its once I had to call roadside assistance.....I dont recall a rep asking if I wanted it (if they did I wouldnt have turned down the 5 dollar charge) Anyways, so I call Roadside, woman looks up my info and says "ok cool, you are covered and therefore WILL NOT BE CHARGED FOR THE TOW. Get picked up, they're directed to drop the truck off at a place who does ZERO REPAIRS to anything. And that morning I realized there actually was nothing wrong with the engine so I called a buddy back at my work and he was 100% confident I was right and we went on our way. Cut to the conclusion, I return the vehicle and Branch Manager Alex tells me that my tow bill will be sent out at a later date where my card will be charged. I explained what his companies employee told me (keep in mind I (NEVER) authorized or agreed to pay for a tow....that my tow was covered..so he ignores that fact and says let's wait n see. So yup, here's the $655 charge (typical cost for heavy duty local tows) and I call Alex who recalled our convo and says "theres nothing I can do about it....you'll have to just dispute the charge with your creditor"....so basically just a useless manager with no actual authority? Or he lied and just doesnt give a damn. So let's hope Discover gets their hands on the phone recording where an Enterprise Rep tells me its FREE and gets this bs charge off my statement. Because then the Cherry location is stuck flipping the bill for dropping the truck in a dead end alley filled with junkies at 3am. Thanks for nothing folks, specially you Alex

First time renting a car at this place in LB and it won't be the last! The check in process went…read moresmooth, checking out was even smoother. Stephen (i hope i spelled it right) was super helpful and kind throughout the whole process. They had a variety of cars which was great because the listing on Yelp is a little misleading by saying (truck rental). I got a Chevy Malibu for the weekend and it worked fantastic. I will be back for my next road trip planning!

This was my second time using Budget and I was not very happy with the level of customer service or…read moreproduct I received the first time at another location but I tried to be optimistic and tried them out again for a second move. This office in Long Beach was a breath of fresh air! The staff were attentive, respectful, and friendly and the truck I drove away with was clean, ran well, and even had AC (imagine that - you gotta read my other review)! It was a pleasure working with this location on both the pick up and drop off and I will definitely consider Budget again but only through this office.

Ms Sheila was very efficient and professional even without a reservation she went beyond her duty…read moreto accommodate me. i had a reservation with budget but when i went to pick up there was no van.

DO NOT COME HERE!…read more Terrible experience. When I arrived, the original truck they gave me was out of gas, so they had to switch me to another one. The employee mentioned that someone had been siphoning gas from their trucks, which was already concerning. Then I got into the second truck and the gas level was still below empty. I alerted the employee, and she told me that all of the trucks were like that. Since I was only driving a short distance, she said I'd be fine. I was not fine. The truck literally STOPPED MOVING IN THE MIDDLE OF THE STREET. I have never been more disappointed in an establishment. There is absolutely no acceptable reason to send customers out in trucks with no gas and leave them stranded. To make things even weirder, a random employee even gave me his personal card for his own moving truck business. Avoid this place at all costs.

Friendly & Amazing service Would recommend…read more Family owned New trucks Reliable trucks

This place is absolutely top notch. Very reliable and…read morealways accommodating. They have whatever you need for your moving needs. This is my go to spot whenever I need a truck for my business. Matt and his staff are very professional and helpful.

The Home Depot Signal Hill has small trucks. But they also rent large box trucks from Penske. My…read moreexperience was great. I made my reservation by phone From the Penske website and went to Home Depot Signal Hill. The rate and mileage rate was the lowest I got an AAA Discount. I needed to keep the truck one more day. and I was charged only $39 more. 48 hours 16 feet truck 60 miles full insurance Just $200. The best deal. The truck was well maintained. It had a few scratches but the guy noted them. So far I have rented from Penske 2 times after a bad experience with U-haul. Both Penske experiences were great.

Wow what can you say about this horrible experience. I rented a truck to move, the truck was not…read morecleaned out properly and my stuff got ruined by a substance that when I tried to clean it took the paint off my furniture and ruined my sofa by disintegrated the faux leather cover. Then to top it off - the company when I rented the truck had a broken printer so I could not see what they were charging me for. I rented over the phone and only wanted the truck - no extras. The clerk tried to sell me the extra bundle I said no but low and behold days later I find it was put on my card for a total of $267.00 - they even tried to charge me $14.00 a gallon for the gas which is like $50-$60 depending on the price that day which was $4.31. Penske won't supply me with the register contact which was for $159.00. Capital One won't show me the transactions time stamp. I know what I bought and this was not it. The clerk with his bs excuse he can't give me a receipt yet Cap One only charged me $159.00 that day and then added the $106.02 a few days later and when I disputed it - they then doctored the original order!!! Now Cap One said that I have to give them the proof but how if they didn't email me at the time of sale or any time after till 8/28 with the phony documents and didn't have a working printer - sounds like a same smells like a scam is a scam. Waiting for their legal to call me - so far they call me regarding an accident - what accident - letting this guy at Rose'ss Truck Rental in Long Beach screw me that was not an accident.

Genisis furniture also rents U-Haul trucks. Both business partners were professional, kind and…read moreoffered helpful ideas on moving. When good service seems to have gone out of fashion, Genisis furniture is a great neighborhood Place to support.

The ladies at U-haul on Cherry went above and beyond to help me with a disastrous move. Thanks for…read morebeing so cool!

I had a grateful and great experience all the way around with Penske and Penske at Lakewood Home…read moreDepot. . At first I got quoted wrong size truck for what I was towing across country. ( needed a truck with more towing capacity for my vehicle.) New quote was almost 4500$ over original quote. The agent who confirmed my reservation adjusted the price fairly and I am grateful she did. The kid that was helping me hook up car hauler noticed the receiver end of trailer was bent and made sure I got a different trailer and was concerned about Safty and me possibly being responsible for damage when I returned that particular trailer. No doubt in my mind I would go with Penske again. The agents and staff are where great.

From the owner: Save Up To 20% When You Reserve Online Today!read more

This is one of those situations where I wish I could give more than 5 stars. My family and I used…read moreMovers Best recently to help with a move from a 3 story unit to a 4 story unit. They are amazing. Bruno, Carlos and Triston arrived early and were so efficient with their time. They handled our belongings with care and made sure to wrap furniture that needed to be wrapped. They made sure that the each TV was transported in a tote and made sure that the TVs were all on their stands and in working order before they left. They even went above and beyond and fixed the legs on a couple of dressers that have been damaged for years. We have used a couple other moving companies in the past few years and Movers Best is by far the best one. They are very professional, friendly and extremely efficient. If anyone needs movers, Movers Best is my recommendation.

Our company recently relocated racks and inventory from our warehouse in Irvine to a new facility…read morein Santa Ana, and Movers Best did an outstanding job. From the start, they were incredibly responsive to our Yelp inquiry and provided an accurate, highly competitive quote. They were also remarkably flexible, accommodating our schedule changes even after the initial booking, and kept in constant communication leading up to the move. On moving day, the six-man crew and two trucks we ordered arrived right on time. Led by Andre, the team was professional, meticulous, and highly efficient. They listened carefully to our instructions, wrapped our inventory securely, and handled everything with the utmost care. You can truly tell they take pride in their work. I highly recommend Movers Best for any commercial move and will absolutely use them again for our future logistics needs.

After reserving a moving truck through the Penske website, my experience quickly turned into a…read morefrustrating mess. The first location gave away my truck before my scheduled pickup time, claiming I was "too late" even though I arrived 20 minutes early. They made no effort to contact customer service or help me find another rental. Penske customer service then directed me to a second location, only for me to be told that the truck showing as available was actually pulled for maintenance--again, no truck for me. By this point, I was fed up and made customer service personally call ahead to confirm availability before sending me to a third location. Thankfully, that location finally had a truck ready. I wasted over two hours driving between locations when I should have been packing. The one bright spot in this whole experience was the woman at the third location--she was friendly and helpful, which was a refreshing change from the staff at the first stop. Overall, the process was incredibly disorganized, and I will not rent from Penske again. If you're planning a move, I strongly recommend reading reviews carefully and being prepared for last-minute issues.

Worst rental ever!!! PLEASE GO TO U HAUL!!!!!! Go to U Haul…read more I had nothing but problems from day one!!! I almost lost my life with the mistakes this company made!!