Definitely should have read the reviews prior to booking. 3 weeks prior to the date, I booked a…read moretruck online. When I showed up at 9:30am on a Saturday, I was told there were no trucks available. The person that helped me told me that she wishes the online system wouldn't let you book them because there were none available for the whole month due to companies renting them for holiday deliveries. So I had to find another truck option the day of my move. To add insult to injury, they added a $150 'no show' fee to my credit card. When I called to have it removed they told me next time this happens I should CALL THEM to tell them to not charge me for a no show. Egregious experience all the way through. Why give you a confirmation email with a pick up time and let people show up only to be disappointed? Their local system clearly doesn't talk to their nationwide booking system.

We had a reservation and they canceled it saying they were sold out. Don't know what the point of…read moremaking a reservation is because it means nothing to them. Definitely would not recommend

Easy in and out. Rates very reasonable. Woman at counter…read morewas knowledgeable, polite and considerate

My husband and I recently moved (200 miles away) and needed to rent a trailer to move our things…read more One of the workers helped us out and gave us a really great deal on the trailer for 1 day! He even let us grab the trailer the night before so we could start early! Then when we turned the trailer in, we got $20 off our price for turning the trailer in before 4pm!!! We had to purchase a ball thing for our car so we could hook the trailer to it but the guy taught us how to install and take out the thingy! (And taught us how to properly hook the trailer up) Thank you so much for making our move that much easier!

Pelandale Self Storage is clean, secure, and easy to access. I went to check out my friend Ivan's…read morestorage unit and found it to be very clean and secure I highly recommend for anyone needing reliable storage!

The front office staff was nice, friendly, and communicative. Getting starting with renting a unit…read morewas quick and easy!

Outstanding customer service from the manager, Mike to his team mates!…read more We rented a van, and the size we needed was available even though it was close to the day we needed it. Since I rented a van, they had a special where I could get one month free of storage space. Score! :) We still have the storage spaces. The reason I say "spaces" is because their storage space rentals are a better deal if they put two together for the customer. The monthly rent is a decent amount (between other places that are higher or lower in cost). It is awesome because you can drive your car or truck into the storage facility and unload your belongings close to the storage unit. One small down side: Our storage units are closest to the stairs not the elevator. It is just the way the floor plan is set up. All in all I would recommend. I posted a few photos. :)

This review is specifically about the storage facility, not the truck/trailer rental business,…read morewhich is great. Be warned - the one and only elevator for this multi-story building is TINY. It is not designed for cargo/freight and doesn't even fit a fully loaded cart! The building was an old health club before becoming storage and U-Haul simply didn't build another, or expand, the elevator situation, so you might get a cheaper price for a second story unit--but just know you'll have to move your stuff up there in tiny-elevator-sized chunks. The layout is also rather labyrinthine, so just know it may be hard to find your space at first. Some spaces require going up and down shallow ramps, which could be hard with a fully loaded cart. These flaws are a shame because its an otherwise nice facility. Climate controlled, clean and neat as a pin. Plentiful courtesy carts on both levels and bathrooms as well. The staff are friendly and helpful and they have a really cool security system. They just need a bigger elevator!

I went to buy packing boxes. Not being familiar with sizes I bought a bundle of large. I was only…read moreable to use two of them They were too big. I called the u haul to see if I could return them and was told I needed the receipt. The lady at the counter did not give me a receipt and I paid cash. Unfortunately I had to put them on market place and sold them at a loss. It would be nice if they let you know that a receipt was needed if you had to return them. I'll know better next time.

U-haul has become too expensive! To rent from this location is ridiculous and annoying!!! At this…read morepoint if you are moving out of California is cheaper to higher movers than to deal with these people!!!! They do have the better price for boxes but I do not recommend using UHaul! Budget is definitely cheaper and if your in California an actual moving company is now cheaper than Uhaul!!!

Speedy response, extremely fair pricing! We had a large piece of furniture that needed to be hauled…read moreoff, and they were able to help out the same day. Other companies attempted to price gouge, as we're located up past Arnold, but D&R Hauling was reasonable and professional. Great company, great people!

Timely, responsive, professional for a haul away service we requested. I highly recommend D&R!read more

Had reserved a truck a week in advance, received no communication about anything. Went to Uhaul in…read moreperson and called several times and was told someone would contact me about the truck. I was never called, so I had to call again to find out the day before we leave that they don't have any trucks. Fuck Uhaul!

Do not go here horrible customer service and they over charge you without telling you i was given a…read morereceipt with a total and they charged my card more. I dropped off rental at 4 and they said i dropped it off at 6 so they can over charge me. Richard cardenas the manager emailed me and was no help.

This company also hit my truck with a rock from its open load. The truck driver pulled over and I…read moreshowed him the damage to the top of my truck and he gave me his name and company number as well as his bosses contact info. The company refuses to accept the fact that they damaged my truck, stating that it's impossible for their truck to lose rock from its load. The company is a joke and I wouldn't recommend doing business with companies that treat individuals with disrespect. First time I called them to explain the issue, they hung up the phone. I called a few more times and they basically called me a liar and brushed the incident off. Highly recommend to avoid working with this company.

What goes around comes around, delivered on time as ordered! SHM!read more

The U-Haul at this location was not good, to be more specific on why it's cause of the employees…read more My husband reserved a van on the app/online, and when he got to the location to pick up the vehicle, he checked in via online. When he went inside to talk to an employee, this employee ( white guy with beard, thin, with glasses- didn't get his name) told my husband that because he checked in online, my husband "froze their system". That just sounds ridiculous! If your system froze, that sounds like a U-HAUL PROBLEM! The guy was just standoff-ish in general. THEEEEEN, later when we returned the van, my husband just barely pulled up and was getting ready to get out the car when THAT SAME GUY, just abruptly opened the driver door, startling my husband, thats very rude!

I wanted to take a minute to thank Lewis Andrews at the Kansas Ave location for taking time to help…read moreme work out the issues that we were encountering with my return. He had a ton of people in line waiting, he had no help but he never rushed me. He was very friendly and professional and he got the issue resolved relatively quickly. Thank you!

I called needing my trash to be picked up before my daughter's birthday and they were there right…read moreaway to pick it up. It was quick and an easy transaction. I appreciate them and their quick response.

Anthony is very affordable has great communication. Quick trailer drop off, everything you need for…read moreyour clean up services. I've used him a few times & he's always my go to guy!! give him a call! You won't be disappointed!!!