My complaint is against the U-Haul Ferragut store manager in Knoxville, Tennessee…read more On December 7, 2024, I arrived at about 9:40 am at the Farragut U-haul store to pick up a 10-foot truck that I reserved for 10 am. The U-haul employee at the front was trying to give me the available U-haul truck. Then the store manager intervened and refused to give me the available 10-foot truck saying that my truck was broken in the morning on the same day and the available truck would be given to the next customer at noon. First, the manager failed to work on the commonsense rule-of-thumb business ethics: first-come, first-get. More importantly, she conducted a favoritism on the next customer (noon reservation) over me for whatever reason may be - not excluding the possibility based on race, color, or national origin. I was tossed then to the Alcoa store 15 miles farther away to get a 10-foot truck at last. This significantly delayed my moving schedule, not to mention the unnecessary cost for the mileage for the additional 30 miles round trip plus gas cost. This frustrating experience made me brood over my ruined feeling all day. I strongly feel that I was unfairly treated by the manager who should be fired from U-Haul if this event is turned out to be grounded on her subtle aggression or discrimination on me. I will be happy to receive a U-haul's follow up response to my complaint against the manager of the U-Haul in Farragut.

Great service, fast and easy. Return the truck a day early and got reimbursed for that other day…read more Owners are very helpful

The original U-Haul location I was assigned to for returning my trailer and securing a storage…read moreunit, unfortunately, didn't have a unit that met my needs. I was then referred to the U-Haul location at 7630 Oak Ridge Highway--and I'm so glad I was. As soon as I arrived, I was warmly greeted by the general manager, Elah Henry. She was incredibly friendly, hospitable, and thorough in explaining how everything worked at the facility. She made the entire process--from returning my trailer to securing the perfect storage unit--simple and stress-free. Moving and relocating can be extremely overwhelming, but experiences like this one truly make a difference. I highly recommend this location and company for your moving and storage needs. I'd also like to acknowledge all the U-Haul customer representatives I spoke with by phone during my travels--they were professional, helpful, and knowledgeable throughout the process.

I would 100% give 0 stars if possible. I stored my stuff here for only 4 months. In that time,…read morethere must have been a pipe leak from the sprinkler system or something. My entire 'climate controlled unit' grew mold over all my belonging causing $6,000 in damages. Uhaul stated they weren't at fault despite an employee saying it happens in several of their first floor units. DO NOT USE THIS COMPANY!

For the second time in 2-1/2 years, we called on Big Orange Moving to handle all our household…read morebelongings. This time we had them load out of our longterm storage in Knoxville and into our newly completed home in Bean Station, TN. It was a long day with two trucks and four guys required for the move. Approximately 8-1/2 hours following the truck arrivals at Central Karns Storage, they pulled out of our driveway empty and exhausted. Dalton, Terrell, Liston and Gage did an excellent and careful job of loading and unloading everything for our 3 bedroom house. They took direction for placement of the stuff with a smile and were very courteous throughout the day. Thank you! And, if we should ever find ourselves in need again, Big Orange Moving would definitely get the call. We will not hesitate to recommend Big Orange Moving to our friends.

We hired Big Orange Moving to move our belongings from 2 pods which were delivered into a storage…read moreunit we rented. They were prompt, extremely courteous and very quick yet efficient. Our guys- Reese, AJ and David were awesome the entire time. We can't say enough about how great they were. When I first put in the request for the job, Ken responded quickly, but so did the other companies. Big Orange had great rates and explained that if we hired a 3rd mover it would reduce our costs in the long run. Ken was very respectful and I appreciate him explaining the cost savings. My husband and I highly recommend this company. We will be hiring them again once our house is built and we move these same belongings to our new home.

Nice easy experience with Chris who helped answer all our questions and explained all of our…read moreoptions while using the storage unit.

our phone experience with Chris was wonderful. very knowledgeable, friendly and also offered up…read moresome advice on travels to TN.

HORRIBLE! DO NOT USE! The movers showed up unprepared and…read moreimmediately had an attitude when they realized I used a few moving bags -- something that was never communicated as an issue beforehand. During the move, they damaged my washer that was in great condition, making it unusable. I was forced to completely replace it out of pocket. I filed a damage claim and they reimbursed less than 10% of the replacement cost, which is unacceptable. They also broke my treadmill. On top of the damages, the crew was unprofessional with poor attitudes throughout the move, which added unnecessary stress. To make matters worse, the final cost was more than DOUBLE the original quote with no reasonable explanation. Between the damaged property, inadequate claims handling, unprofessional behavior, and extreme price increase, this was an awful experience. I strongly recommend looking elsewhere.

We have used them twice and both times have been extremely impressed. They called us and went over…read morewhat they would be able to move vs not. It's a bit pricy but for us it's well worth the money. These guys worked their butt off hauling heavy furniture and totes and nothing was damaged. They work quickly and efficiently. They allowed me to tell them exactly where I wanted the items and they put everything where I wanted. Took the furniture apart and put it back together correctly. We didn't catch all the guys names but the leads name was Dee. All in all we are very happy with the guys and this company and Lord forbid we ever have to move again we will use them a third time.

They were able to handle diagnostic that our other shop messed up on…read more Fixed it for us quickly! I was only without my car for one day . Customer service in the shop was wonderful. And communication was excellent. They sent a video from the mechanic explaining and showing what needed to be fixed before we agreed to have it be fixed. Very thorough and transparent.. highly recommended

Where to start, holy smokes!…read more Inquired about a late model BMW X5, photos showed Bridgestone Alenza Runflat tires, vehicle description named "runflats" on multiple areas, even the Dealer description. We were sent a quick video taken by Jason Rosinni, quickly skimming past the tires. I got so excited about the X5 that I sent them a deposit and booked a flight to Knoxville. After my son, who is a tire expert, saw the video, he told me that they replaced the Bridgestone Alenza Runflats with Ironman Imove tires which are the cheapest tires on the market. After asking Mr. Rosinni about the switch in tires, he told me that the Bridgestone's were bald and they had to be changed. Ok, but why send me photos of Bridgestones valued at over $400 a tire installed, when they were replaced with a $143 tire? Also, the vehicle was originally sold with runflats and needs to continue to have runflats or provide a spare tire which Grayson did not. This is NOT the image BMW is striving for, and it makes me sick thinking about my experience with Mr. Rosinni. I had the most amazing experience buying my first brand new BMW in 2006, I just thought all BMW dealership were reputable, unfortunately, that can't be any more untrue. I got my $1,000 back from Grayson but had to eat my $500 airfare. NEVER AGAIN.

Let me tell you when I say I had to deal with other movers besides PODS this company was SO easy to…read moredeal with! They communicated well, were clear on their fees & so extremely calming when I was freaking out in the middle of a move. They were amazing & I knew every step of the way where my stuff was & when to expect it. Very helpful!! I'd use them again in a heartbeat!

***IF YOU VALUE YOUR HOME OR POSSESSIONS DO NOT USE PODS***…read more Pods backed into one of my properties,caused roofing damage, damaged the gutters and the impact also caused interior damage cracking the drywall in the room behind the impact. First the driver tried to blame me for moving the pod after he had fled the scene (assuming he was drunk or high) Then after I call the local pods store, they have drug out the process of paying me back for the $17,000 in damage that was done to the property and now refusing to pay claiming that I did not follow their procedure. Frankly, they didn't follow my procedure of not backing into my house. This is an extremely unprofessional and unaccountable organization and that is something I wouldn't recommend anyone pay money to be involved with.

Very good experience with purchasing truck, David Householder and Martin Hiems offered great…read moreassistance with our decision. I will have no problem going back to Ted Russell with my next purchase. Vic M.

My wife and I bought a new Ford Explorer from Ted Russell Ford - Parkside Drive a couple of months…read moreago. We traded in my wife's Subaru, and also traded in my Jeep which still had a lien on it. After the agreed upon price we got the payoff amount on my Jeep, which the dealership was to pay within 10 days. The payment was not made by the dealer within the 14 day window my credit union had given us, so I had to make the next loan payment. I contacted our salesman at Ted Russell and he apologized and said he would straighten it out. After another period (I think about 10-14 days) they finally submitted the Jeep's payoff to my credit union. Meanwhile, per diem had continued to accrue during the delay in paying off the Jeep so I asked our salesman to have the finance guy reimburse me that amount which I wouldn't have had to pay if they had paid off the Jeep within the initial 10 days like they promised. It has now been over two months, and after many emails, texts, phone calls and even a visit to the dealership they *STILL* have not reimbursed me the money they owe me. By my estimate it is only about $30 or so, but the point is they failed in their obligation to me. I had planned on buying my next truck from Ted Russell Ford, but this experience has really soured me on their dealership so we will find a different dealership outside the Ted Russell family for our next purchase.