Danny helped me today he showed me the door does not need repairing but how to close properly A…read moretrue great person.thankyou Anthony2070

Check out your trucks before putting them on the road. Truck I was given had a break light out. The…read more$50 refund did not begin to compensate me for my time on a day with a tight schedule. Not a good transaction! Stay away!

Amazing customer service! The current General manager is one of the best ! I will always trust…read moreU-Haul south street West Hartford,

The bad reviews must either be user error or the staffing recently changed. One woman complained…read moreabout the app "never" working, but it does work. Something the app doesn't tell you when booking a reservation is that if you try to check in more than 15 minutes after your reservation time that it flat out won't work. The webmaster and Haul corporate should make that more clear. That is not the fault of the store. I easily located the vehicle I wanted online and reserved. I did not know about the 15 minute cutoff (which was later explained by the very patient manager, Will. He assisted me quickly despite me coming in with serious Karen energy and remained polite and informative the entire time. He also adjusted my time due to the delay so I could stay within my allotted reservation range. Someone else mentioned the trucks being dirty. As I pulled in to return my vehicle, the staff was hard at work cleaning out a box truck. They immediately pulled my van up to begin cleaning it too. The other employees that I encountered during my return were all upbeat and friendly. Not related to my experience with this location, but I truly loathe the per mile charges. It forced me to rethink my route so I could keep the miles to a minimum since I was using it for a non-profit and did not want to rack up the bill. I understand that the marketing is only $20 per day, but I would rather an hourly or tiered pricing system that did not make me reworking my route to keep the cost down.

Terrible customer service! I would never recommend this U-Haul. BEWARE: They don't make it clear at…read morethe time of rental that if you return the vehicle 15 minutes late you will get charged another day of use even if you have returned the vehicle! Seems like a scam. Take your hard earned money elsewhere and avoid being ripped off! There are plenty of other reputable places to rent from.

No stars for them but I ca post this if I don't give a star.I rented a truck added a second day and…read moregot charge the wrong amount much more than what I needed to pay when I call them to clarify they couldn't do anything at there end even though they made the mistake . Now have to wait and go through more work to claim my money . Never renting again from them.

DiEddia and April of your 3197 Main Strert, Hartford store are the nicest, most professional and…read morecompetent employees Uhaul has EVER hired! I am 57 years old and have dealt with Uhaul for over 40 years and these 2 women should get DOUBLE of whatever you are paying them now AND they should train the rest of your employees on how to act, treat people and run a store! They are EXCEPTIONAL!!! A+++++ John and Barb Sanford Plainville, CT

I wont do ​business with this location again. Rcvd a call that the truck was not available for this…read moreSaturday. Even though I made the reservation weeks ago. When I said you've got to be kidding me calling me at 6:10 when the reservation is for this Saturday woman said better to tell me now than wait till Saturday. This of course did not sit well and she told me there was no need to get upset with her. I can change to Friday or Sunday otherwise she can cancel the reservation. I asked to speak with a manager a nd she told me I am the manager honey. Said I can call customer service if I didn't accept her offer to change dates. Which took over 1 hour on hold BTW. She inferred I caused the inconvenience because somehow my online reservation should not have been allowed since they were overbooked if I could give less than one star I would. No one should be subjected to this level of customer service or lack thereof.

Today I needed to return a brand new Weedwhacker that had only been used twice they went above and…read morebeyond to swap it with a new unit providing us excellent service from their staff. I rent and purchase for our farm in Wolcott all the time.

Rented a chainsaw - blade was dull.. wasted a lot of time - returned it - bought a new blade -…read moreworked great. .. between time wasted and they get a free blade - cost me lots of $$. Now if they had suggested in the first place to buy a new blade that would have saved me. So they don't put the customer needs first. Was my first time there - probably my last time. Can't recommend.