A smooth and well-informed process, they were a great resource when I was moving and needed a truck!read more

Very organized and the van was clean. It was also very simple to go through reservation process.read more

I needed a large truck to accommodate items I was taking to sell at the Vintage Fair. I couldn't…read morefind any that would allow me to keep it 24hrs at the local UHauls, so I contacted Penske and the only location I could get was in San Pablo. I booked online and got a confirmation number. I checked in the next morning with my confirmation number and it said no longer avail. So I called and was connected to the main office who said to they tried to call to tell me there were no more trucks avail at that location. I had a couple of unrecognizable missed calls on my phone log but no voicemails from them. She gave me the number of the main office in San Leandro and says they could check where the closest location had avail trucks. I was able to book a larger truck and pick up in Richmond. I was told that location closes at 3 pm. I planned on arriving 30 min early, but there was tons of traffic. So I called to make sure they knew I was coming and may not arrive by the time I specified. The phone numbers listed for the various locations route back to m the main office service people and they contact the pick up site. I arrived before closing but later than my designated time. The location appeared to be a storage facility and did not say anything about truck rentals. The door was locked and the sign on the door said will return at 9:30am. I was stressed out thinking I missed them. I immediately called and was once again connected to a Penske rep at the main office. While she looked up my reservation, a woman came out from the side of the building and asked if I needed help. I was so relieved and explained about traffic. Her name was Shelia and she was extremely helpful. She had my truck waiting and she was extremely patient walking me through the paperwork. I had to contact AAA to confirm my account was still active to get the discount. I also had to contact my auto insurance company to determine if my policy covered truck rentals as Shelia said most do not. She was correct, mine only covered rental cars. She explained the plans they had available and added on the appropriate insurance. I was concerned about leaving my car there overnight and she guided me into the parking area to n a spot where the cameras would capture any activity. So although they definitely are not inexpensive vehicles, they are reliable and Ms Shelia is a gem. Thanks much

Everything went as planned. The truck run great, it was a bit bouncy. It was a good value for our…read moremove.

Rent a car in Cancun in December 2025 online, and the total came around 200 plus USD. When I went…read moreto pick up the car, the salesman tried to charge me $1350 instead, and I asked for a full refund. Unfortunately, the case is currently pending. Scam avoid this rental car.

Service was excellent. The car was great. The price was right. I had a great experience and would…read morerecommend Rent-A-Wreck over the big guys. Thanks to the people that work at Rent-A-Wreck.

I rented a furniture dolly here and they were very friendly and affordable! Nice, clean facility as…read morewell!

So they didn't have the trailer I needed. But the woman on the phone took her time to find me one…read morelocally and reserved it for me. This level of costumer service even when they didn't have what I needed is rare these days. I will definitely be using them in the future.

Wanted to leave a review for the good service but I just received at this U-Haul here in Richmond…read more I'm working on a job in the area for a hospital and I needed some supplies to help finish urgent job we're doing Typically I would go to Home Depot but these materials are typically found at U-Haul's There's plenty of parking I went inside I didn't wait that long to be honest even though they're very busy there I was helped right away The item I wanted wasn't quite right and I was going to leave but the man at the counter asked me if I needed a different size - which I thought was really cool because at least at other retail places people tend to just let you walk out empty-handed. He ended up having the bigger size in the back and made that happen so fast I couldn't believe it. So here's a big thank you to the team shout out to Myron and his co-workers. I would not hesitate to recommend this U-Haul for any moving trucks and supplies.

if I could give 0 stars I would but I guess 1 is fine, the worker Charles S bald angry man was…read morebeing super rude for absolutely no reason because we came in from the exit instead of the entrance... he tried to overcharge us for gas because I didn't fill up all the way, His demeanor in general was bad.

Penske saved me AND they were super nice about it! UHaul gave away my reserved truck - the second…read moretime they've done that in 3 years - and were a-holes about it. But not Penske! They reserved me truck on the Tasha was super nice and fast and professional. Thank you!!

I originally requested a cargo van and hand truck on-line and all was well until I received a call…read morethe day prior to pick up stating that they had no hand trucks for two more weeks and that the cargo van was unavailable & that I would be getting a truck. After speaking to the guy on the phone, I understood that the website and local offices are not necessarily coordinated and up to date with inventory, no problem, I understand how this can happen. I received calls from Penske representative on Saturday requesting my arrival - it seems their hours of 9-Noon are only a possibility, and are more accurately based on "reservation time"; so be timely and drop ins may find the office closed. The truck inspection was as expected but for the "low air left front tire" warning. It was low, but not flat. I suggested I put air in as the office did not have a compressor and was told, "No, it will be ok for a day, we will do it when you return the truck." Ummmm, ok. So I took the truck and spent the day loading. The next morning, 7:30am, as I was preparing to depart - the left front tire is now technically flat! I called the Penske Roadside service and the wait time is 58min. I was offered the "call back" option and opted (of course) for that - who doesn't want to avoid that annoying music? I received the call back & was once again placed on hold then it HUNG UP!!! I almost wept. It is now 10am and I've called back as somehow the person who was supposed to pick up the phone (not hang up) was able to leave me a message as I was on hold (wtf?) I immediately called back the number she gave and the wait time is now 75min (I want to weep again) AND there is no option to call back. I'm certain I'm in the 7th gate of hell. My day is going to be occupied by getting this damn tire fixed as I will necessarily have to wait for the Penske repair person to arrive. The upside is I am getting a discount and will not be charged if truck is returned late, but, honestly, my time is more valuable that that and it will not be worth it. Never again.

My experience: 1. Wouldn't accept 1 $ first month promo…read moreafter paying online (despite it being at the top of the homepage) 2. Infested with mosquitos 3. No lights inside ground floor unit 4. My credit card info was stolen after renting here I tried to call and talk to them about all of this, and the last guy even confirmed the mosquito infestation. The employees were nice enough but couldn't really do much to help, due to their "policies". I'd suggest renting from one of the many other facilities in the area over this one.

Very unethical, just like a lot of reviewers I had the same experience. Got a unit at a decent…read moreprice but now I'm paying so much more. They were very deceiving at the sign up. Pretty disappointed, just be honest and let me people make their own decisions. Who thought operating a business like this was a good idea?

I rented a 26 footer from the Concord location this past week, the service was amazing. I meant…read moreSteve Conway, the manager. He was all about service just a good person to meet and deal with. I was not surprised since he told me he had been there since the 1980s, that's something that you don't find these days, the value was great. The truck was in perfect condition, and got what I needed done and the service was fantastic. Thank you very much.

Hard to get a truck to move right now. U-Haul canceled my reservation with no notice, leaving me in…read morea terrible spot. Penske not only guaranteed the reservation, they dropped the truck off at my house. Saved our move. Five stars all the way.

They do a great Services in Richmond at 2200 Central street St. E…read more Marcy in Special, she's a nice person

Ryan Howard was super great and accommodating Would highly…read morerecommend this location. Excellent service. Thank you for everything again.