Katie at U-Haul Bend was excellent. I went in planning to book with a competitor but changed course…read moreafter how helpful the staff was. Katie made a complicated cross-country move to Tennessee a lot easier--helped me pick the right equipment, pointed me to a great moving crew that packed everything well, and sorted out a last-minute trailer without any stress. She also made sure everything was lined up correctly for my destination. Really solid customer service from start to finish. Would absolutely recommend her and that location.

The management is terrible they don't care how they treat people very unfair with people…read more very rude don't hold anybody accountable for there actions

Jenna made the entire rental process incredibly smooth and easy. She walked us through the…read moreavailable truck options and explained the features clearly so we could use all the features. The whole experience was efficient and pleasant. We used the after-hours drop-off, which fit our schedule perfectly, and Jenna followed up promptly with the final details and receipt. Super friendly, professional, and helpful, exactly what you hope for in a rental experience. And the price was right.

Avoid Alliance Storage at all costs. This is your sign…read more I only needed a storage unit for two weeks while moving between rentals and was told over the phone that although they don't offer weekly rates, I could pay for a full month and then receive a prorated refund for the unused days, as long as I gave 30-day notice up front. I agreed, gave notice right away, and confirmed that I'd only need it for a couple of weeks. That should've been the end of it. But from the very beginning, this company operated unethically. First red flag: they charged my card before telling me the price or confirming anything. They literally said they needed my card info to proceed, then charged it immediately--without ever asking if I wanted to go through with it. When I confronted them about it, they blamed it on a new employee "in training." If that's true, there should have been a trained staff member supervising the call. Second red flag: when I moved out after two weeks and took photos of the clean, empty unit, they didn't respond for two days. When they finally did, they said they weren't going to check the unit until the end of the month and that I'd be charged for the full month anyway--completely contradicting what I was told and agreed to. I even showed them the text message they sent confirming I would receive a prorated refund for the unused days. I told them that even if they misspoke, they should honor their word and make it right. They refused. No apology. No ownership. Just bad business. This company is raking in money from tenants and providing bare minimum service in return. When given the choice between doing what's right and stealing $100 from a short-term customer, they chose the latter--even after being confronted with proof of their own words. If you're reading this and looking for storage in Bend, do yourself a favor and look elsewhere. Alliance Storage is unethical, misleading, and not worth the hassle. They charged out the ass for admin fees (clicking a few buttons on the computer) and tried selling me a lock for $20 that you can get for significantly less at Walmart. They lost my trust permanently over a refund they promised and then refused to honor.

Refuse payment. Horrific taunting emails. Worst experience of my life. I have contacted the parent…read morecompany and district manager for help dealing with this facility. I have done everything in my power to communicate. My emails are ignored. Calls refused. Listed my property for auction. No notice sent! Wrong address on my account! Not my address in any way! It's been such a nightmare it should be a movie.​​

My partner and I had a very stressful situation necessitating a few of 5G's tools last minute as…read morewell as a few minutes after they closed. We felt like a burden but the staff was super friendly and empathetic. We had some questions midway through the rental and we received assistance promptly. We'll definitely be going back for our future needs!

I have rented from 5G several times. I've always received…read moregood service and they know their equipment.

​I rarely leave reviews, but after our recent experience with the manager, Rosa, I feel it is…read morenecessary to warn other business owners. My husband operates two local companies, and we currently rent over 10 units at this facility. Despite being high-volume tenants, we have been treated with a level of hostility that is frankly unacceptable in a professional environment. ​While my personal experience was a catalyst, it is by no means isolated. I have dealt with Rosa's unprofessionalism directly, but my employees have reported even worse treatment. Other tenants have also shared their own concerns regarding the management style here; I have strongly urged them to post their experiences publicly so the pattern of behavior is documented. ​Key Issues for Potential Tenants: ​Medical Neglect & Hostility: As a Type 1 diabetic, I experienced a low blood sugar episode and needed to eat immediately. When the manager approached, she bypassed all professional courtesy and began shouting, stating that eating on the premises was grounds for "immediate termination." Her total disregard for a medical necessity was dehumanizing. ​Retaliatory Business Practices: When we finally confronted her about this behavior and her treatment of our staff, she responded by issuing an "instant termination" of all our units. We are currently escalating this matter with corporate, as this is a clear case of retaliation against a long-term client for addressing legitimate grievances. ​Restroom Access: Management frequently locks the onsite restrooms during business hours--even for tenants with the access code--forcing people to walk a quarter-mile to find a facility. ​Lack of Presence & Pricing: Management is rarely available during posted hours, and without a fixed contract, we have seen rent hikes as high as 30%. ​A quick look at the negative reviews for this location confirms a consistent theme: Rosa is a significant liability to this business. We are in the process of moving our entire inventory elsewhere. Until management is replaced with someone who respects ADA requirements and basic professional standards, I strongly advise you to take your business elsewhere

Evicted me after one week because my service animal was with me. I would go to a different location.read more

The 10-foot truck was advertised at $19.95 but the actual cost for four hours and 22 miles was over…read more$60.00. Read the fine print! Also, Steve, the guy doing the rentals, wasn't wearing a mask!

I stumbled upon this lovely company after looking for the perfect adventure I could gift to my…read more"outdoorsy" boyfriend for his 40th birthday. It turns out, this experience was the best gift I could've given him!!! This was our first time renting an RV tent camper and our experience was seamless, start to finish! We did a 5 day rental and headed off to the Oregon coast to go crabbing and salmon fishing. The tent camper was quick to set up, easy to tow, and most importantly...so COMFORTABLE!! A big "thank you" to Patric, of Big Mountain Adventures for all of the sweet suggestions you made, to help make our trip extra special. Patric, you are a true model of passion and customer service. I highly recommend this company to anyone wanting a special camping experience. All of our best, Melissa & Chad

From the owner: Adventure Tent Trailer Camper Rentals Bend, Oregon. Why fuss with a garage full of old camping gear…read moreon your next trip to Oregon, when you can drive away with your own fully stocked luxury adventure tent trailer camper?