Let me just state the facts and you can make your own call.
My motorhome sagged in the front so I take it to Pennys because Im told they are one of the few that can get suspension parts for anything. On my first visit I ask if they can sell me stronger new front springs. The surly lady behind the counter just keeps telling me I should leave it so they can determine the problem. I call back to talk to Justin who said bring it in and we will look at what you need. When I get there Justin looks at my truck a minute and orders me springs. I pick them up at twice the price ($175) I found on EBAY (Moog part #CC880, $80 including shipping) new from the manufacture . I notice the springs are fully compressed upon installation so I drive it to Pennys to check that its not a danger. Justin sees 4 of my 8 coils touching and says " You wanted a better ride, you can put spacers in if you don't like the height". So I get some from him $45,, then I need clips to hold these spacers $25. They cant install them for a week so I go to my mechanic and ask him to install these parts. He said " No way man,,, these springs are inverting at the bottom and spacers aren't gonna fix it,,you got the wrong springs in there. I aint putting these on the road"
On my way back, I even had people stop me to tell me my wheel looked like it was broken because it goes in the wheel well when I hit a bump. I return to Pennys to explain my concearn and Justin looks up a heavier spring to support the weight of my EMPTY vehicle. (Moog part #CC880S $5 more) I ask "are they the same price,I would like to exchange them) He said "almost, they are a little more" I said "I don't need these wrong or extra parts, cant we just exchange them?" He said ok, takes my box of parts and gives me my new springs. I left the store pissed! Here Im out $250, and labor to install the wrong parts. I didn't mind paying an extra $100 for the right part the first time but I was not happy about him trying to RIG it instead of admitting he ordered the wrong parts.
I wanted to avoid a week waiting for EBAY, but it took a week, wasted money , aggravation , and insulting my intelligence to get the right parts from Pennys.
Bottom line,,,,,I felt he was pissing on me and telling me its raining.
I will avoid doing business there in the future, apparently you cant buy trust. read more