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    Penny Pitou Travel

    3.0 (2 reviews)
    Closed 9:00 am - 9:15 AM

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    Avis Rent A Car

    Avis Rent A Car

    2.0(4 reviews)
    0.1 mi

    Avis has always been a no go when it comes to car rental choices. Unfortunately my company chose…read moreAvis over other options and will have to say I'd much rather pay for my own rental car next time. The car smelt like throw up. When mentioned they offered to switch my car but to a smaller one which wouldn't be fitting for what I needed. Stay away!

    This review is both for Avis Car Rental Company in general, and this location…read more Do. Not. Rent. From. This. Company. I have never rented through Avis before and I never will again. When booking I was looking to rent for two and a half weeks as my new vehicle was in transit to the dealership and I had just sold my other one. I compared prices and noticed that I could get a larger SUV with a "pay now" discount for the same price as a sedan at Enterprise so I decided to go with Avis. I went to the pickup location, which was not correct in maps and resulted in me going to an unrelated business first. I attempted to call them prior to pick up to ask a question and the phone number that was listed actually just goes to Avis' 1-800 number. The staff informed me that they do not have a phone number there. When I arrived, they explained they gave me the paperwork and said "initial here, here, here, and here". They did not once explain or read any policies to me, review the vehicle or do any kind of walk through. They just handed me the keys and sent me on my way. While walking out, my husband and I were discussing bringing it back early if my new vehicle arrived earlier than expected and the staff explained that if I did prepay, I would not receive a refund for the days not used, and that they could not doing anything about it because they were a satellite office and I would have to "take it up with Avis", which I was news to me. I went outside and did a walk through by myself and took pictures of the condition of the vehicle prior to leaving. I immediately knew the vehicle had previously been smoked in more than once. I am highly allergic to cigarette smoke and instantly got a sore throat and a headache. I've spent the last 3 days trying to get the smoke smell out and think it's finally remediated. Fortunately, my new vehicle has arrived early and therefore I do not need the vehicle for as long as I reserved it for. I changed my reservation to end earlier than I had originally booked for. I noticed there was a negative number and assumed since they let me change the date, that I would be getting a refund. I called to see how that process works and was told that per the policy, I would not be getting a refund. They offer a "pay now" discount which is where my problem therein lies. Apparently, with this discount, there is a policy that you will not get a return for any vehicles that you return earlier than you rented for, which is very much in the "fine print" and not explicit to customers. I (wrongly) assumed that the pay now discount was due to committing to and paying for it prior to picking up the vehicle, not that changes to the reservation would not result in a refund. I explained to them multiple times that my problem was not with the policy itself, but the manipulation used by not making it explicit what the policy is at the time of booking, and the failure of the staff to review these policies. I rented cars MULTIPLE times and did not expect there to be any out of the ordinary policies as there wasn't a review of ANY policies, not even the standard "do not smoke in this vehicle". I spoke to a standard customer service representative and requested escalation to a supervisor. The customer service representative was not help but not surprising for tier 1 customer service (I have worked in customer service myself, as tier 1 support, and understand the hierarchy). The supervisor was very rude and combative. I'm sure she would say the same about me however, this situation does not sit right with me as they are manipulating and taking advantage of their customers. Being discreet about their policies, the failure of the staff at the pickup/drop off location and their inability to compromise at all is unacceptable. Not that it should make a difference, but I do believe that their customer service is outsourced to a third party company and therefore, you are not getting customer service from the company itself. I will not be renting from them ever again and would highly advise everyone to avoid renting from them as well.

    Steele Hill Resort - The view driving up there!

    Steele Hill Resort

    2.5(174 reviews)
    5.4 mi

    Large facility nestled away in a dead end. Best way ti describe this place, like a college campus…read more Two different building separated by a road. You cant do everything in one building but one building does have more amenities than the other... We were in the other building. What does that mean? Its winter break and we are here for the pool area. We had to drive over which means we had to drive back in the cold after being wet. I did not like this. It also meant wearing slides in the snow (cold and super wet toes!) The other building also has the shop, grilled, game area and pin pong tables! What did we have? A smaller pool area with an outdoor hot tub and the hilltop restaurant. I can share, overall we did like the smaller pool better. People were friendlier and it just felt more fun. Also, taking our little guy in the hot tub in the snow was fun! A few things that need improvement: - outdated room decor $300 a night - at check it was not shoveled and there were like 5 inches on the ground - at 10am the stairs to the pond were not shoveled (hours after the snow ended) and the benches for skate zip up is walk down a snow covered small hill into the abyss to the pond. Aka what are you walking on in skates? Is it safe? We have no idea. We ended up tredging down on foot and sitting on the ice to put our skates on. Nice amenity but not well thought out or taken care of - where is the sledding on property? We don't know we just made our own paths down to the pond. - the Hilltop is not worth visiting (check reviews)

    We stayed in the West buildings New Year's Eve and New Year's Day is rooms 39A/B and I strongly…read morediscourage them. Both heating units are sooo long I had so sleep in the car in 20 degree temps to be able to get any sleep. The second night I drove 90 minutes home so I could get sleep and then came back. The pools are lots of fun and the food in the restaurant is good, just their mechanicals are horrid. We have stayed before, but it was during the early summer and temps were mild enough they I just shut them off.

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    Steele Hill Resort - Making dinner

    Making dinner

    Steele Hill Resort - The little pool and hot tub with tv

    The little pool and hot tub with tv

    Steele Hill Resort

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    Lakes Region Airport Shuttle Service - Black Tie services available for all functions and events.

    Lakes Region Airport Shuttle Service

    4.3(15 reviews)
    6.7 mi

    Exceptional Service Every Time - Highly Recommended!…read more My in-laws have been loyal customers of Lakes Region Airport Shuttle Service for decades, and now our entire family wouldn't dream of using anyone else. We live on the West Coast and visit the Lakes Region often--and every single time, Lakes Region Shuttle is our one and only trusted transportation service. From the moment we land to the moment we leave, the experience is flawless. The drivers are always punctual, professional, and friendly. The vehicles are spotless and well-maintained, making every ride comfortable and stress-free. What truly sets this company apart, though, is the outstanding coordination and customer care provided by Becki Coulter and Melissa Ring. Melissa is an absolute gem--always responsive, kind, and accommodating. On more than one occasion, she has helped arrange last-minute rides to and from Boston, handling it all with grace and efficiency. Her attention to detail and commitment to customer service is stellar! If you're traveling from Boston to the Lakes Region in NH (or back), don't think twice--book with Lakes Region Airport Shuttle Service. They will get you where you need to go, on time and without a single worry. We can't recommend them highly enough!

    Easy booking. Very reliable. Great service for prep school student athletes throughout the Lakes…read moreRegion.

    Photos
    Lakes Region Airport Shuttle Service - Vacation Destination transportation

    Vacation Destination transportation

    Lakes Region Airport Shuttle Service - Professional wedding services  with a smile and attention to detail.

    Professional wedding services with a smile and attention to detail.

    Lakes Region Airport Shuttle Service

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    Penny Pitou Travel - travelservices - Updated May 2026

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