Avis has always been a no go when it comes to car rental choices. Unfortunately my company chose…read moreAvis over other options and will have to say I'd much rather pay for my own rental car next time. The car smelt like throw up. When mentioned they offered to switch my car but to a smaller one which wouldn't be fitting for what I needed. Stay away!

This review is both for Avis Car Rental Company in general, and this location…read more Do. Not. Rent. From. This. Company. I have never rented through Avis before and I never will again. When booking I was looking to rent for two and a half weeks as my new vehicle was in transit to the dealership and I had just sold my other one. I compared prices and noticed that I could get a larger SUV with a "pay now" discount for the same price as a sedan at Enterprise so I decided to go with Avis. I went to the pickup location, which was not correct in maps and resulted in me going to an unrelated business first. I attempted to call them prior to pick up to ask a question and the phone number that was listed actually just goes to Avis' 1-800 number. The staff informed me that they do not have a phone number there. When I arrived, they explained they gave me the paperwork and said "initial here, here, here, and here". They did not once explain or read any policies to me, review the vehicle or do any kind of walk through. They just handed me the keys and sent me on my way. While walking out, my husband and I were discussing bringing it back early if my new vehicle arrived earlier than expected and the staff explained that if I did prepay, I would not receive a refund for the days not used, and that they could not doing anything about it because they were a satellite office and I would have to "take it up with Avis", which I was news to me. I went outside and did a walk through by myself and took pictures of the condition of the vehicle prior to leaving. I immediately knew the vehicle had previously been smoked in more than once. I am highly allergic to cigarette smoke and instantly got a sore throat and a headache. I've spent the last 3 days trying to get the smoke smell out and think it's finally remediated. Fortunately, my new vehicle has arrived early and therefore I do not need the vehicle for as long as I reserved it for. I changed my reservation to end earlier than I had originally booked for. I noticed there was a negative number and assumed since they let me change the date, that I would be getting a refund. I called to see how that process works and was told that per the policy, I would not be getting a refund. They offer a "pay now" discount which is where my problem therein lies. Apparently, with this discount, there is a policy that you will not get a return for any vehicles that you return earlier than you rented for, which is very much in the "fine print" and not explicit to customers. I (wrongly) assumed that the pay now discount was due to committing to and paying for it prior to picking up the vehicle, not that changes to the reservation would not result in a refund. I explained to them multiple times that my problem was not with the policy itself, but the manipulation used by not making it explicit what the policy is at the time of booking, and the failure of the staff to review these policies. I rented cars MULTIPLE times and did not expect there to be any out of the ordinary policies as there wasn't a review of ANY policies, not even the standard "do not smoke in this vehicle". I spoke to a standard customer service representative and requested escalation to a supervisor. The customer service representative was not help but not surprising for tier 1 customer service (I have worked in customer service myself, as tier 1 support, and understand the hierarchy). The supervisor was very rude and combative. I'm sure she would say the same about me however, this situation does not sit right with me as they are manipulating and taking advantage of their customers. Being discreet about their policies, the failure of the staff at the pickup/drop off location and their inability to compromise at all is unacceptable. Not that it should make a difference, but I do believe that their customer service is outsourced to a third party company and therefore, you are not getting customer service from the company itself. I will not be renting from them ever again and would highly advise everyone to avoid renting from them as well.

Nice location but disappointed as it was a slow night and they put us in a back room overlooking…read moreback parking lot. Clean but VERY dated decor Breakfast bar was pretty meek... eggs empty by 8 AM ( opened at 7). We had oranges & coffee.

A "nice" stay, and my heart wants it to be a 5 star review based on the lovely staff, but it is in…read moreneed of some TLC and there were some issues during our stay. It definitely needs some updating. The location tends to collect some riffraff outside. And at the time of our stay, they were battling a fly/gnat issue in the breakfast area that they were actively working on remediating with professionals. All well and good, but not what you want on a getaway. The best part of this place was definitely the staff, in particular, Erie at the front desk who was a refreshing pleasure doing all she could to help with every and anything. She is five star, however the facility was a 3 star at best. Lots of potential- I hope they improve and update!

Stayed here last month in October 2024. The room was great and having a cafe with food in the lobby…read morewas very convenient. However the best part was the man at the front desk! I forget his name, maybe Evan? I'm unsure but he was the evening shift. He told us about the Northern Lights that were appearing that night and told us where to go to have our best shot at seeing them! While we were driving in search of them, we would call the front desk to quickly ask for cloud updates. He was the BEST! He made our one night in that small town memorable. Shoutout to him!

Unexpectedly ended up in need of a hotel. TownePlace thankfully had availability on a busy holiday…read moreweekend. It's adequate in a pinch but would not be my choice. The room is outdated with no data ports or modcons. Beds/furniture not that comfy. The free breakfast "til 9:30" was basically empty and not refilled at 8:45 when we arrived. Most of the food gone, coffee empty. Pretty sad!

Large facility nestled away in a dead end. Best way ti describe this place, like a college campus…read more Two different building separated by a road. You cant do everything in one building but one building does have more amenities than the other... We were in the other building. What does that mean? Its winter break and we are here for the pool area. We had to drive over which means we had to drive back in the cold after being wet. I did not like this. It also meant wearing slides in the snow (cold and super wet toes!) The other building also has the shop, grilled, game area and pin pong tables! What did we have? A smaller pool area with an outdoor hot tub and the hilltop restaurant. I can share, overall we did like the smaller pool better. People were friendlier and it just felt more fun. Also, taking our little guy in the hot tub in the snow was fun! A few things that need improvement: - outdated room decor $300 a night - at check it was not shoveled and there were like 5 inches on the ground - at 10am the stairs to the pond were not shoveled (hours after the snow ended) and the benches for skate zip up is walk down a snow covered small hill into the abyss to the pond. Aka what are you walking on in skates? Is it safe? We have no idea. We ended up tredging down on foot and sitting on the ice to put our skates on. Nice amenity but not well thought out or taken care of - where is the sledding on property? We don't know we just made our own paths down to the pond. - the Hilltop is not worth visiting (check reviews)

We stayed in the West buildings New Year's Eve and New Year's Day is rooms 39A/B and I strongly…read morediscourage them. Both heating units are sooo long I had so sleep in the car in 20 degree temps to be able to get any sleep. The second night I drove 90 minutes home so I could get sleep and then came back. The pools are lots of fun and the food in the restaurant is good, just their mechanicals are horrid. We have stayed before, but it was during the early summer and temps were mild enough they I just shut them off.

Stayed here for a conference so rating is for the room and the conference space:…read more Pros: Location, it is right on the water which is super cool. Beautiful view. We didn't stay during peak season but they have a bar on the water which would be cool. My room I stayed in was clean. Cons: The rooms are pretty dated. The bed was uncomfortable. The conference space had water damage with the rugs popping up because of this. Room was super hot but this happens in conference rooms. Food was okay. Location is the best part of this hotel

My kids and I stayed in west building the second week of October. The beach was beautiful and our…read morereason for staying. Added an extra star just for the beauty of it. Sadly the tv is unable to connect to wifi so the kiddos could not watch their shows on Netflix. The night got chilly, so the heat was kicking on and off throughout which was noisy and had some burning odor. The lights outside the room are very bright, Not the best for sleeping. Since there is no restaurant or breakfast served on weekdays, we went elsewhere for that.

We recently used JCN shuttle to pick us up at Logan Airport and bring us to our home in Alton NH…read more Zac was there waiting for us. He was great had a great personality and his car was very clean and comfortable. We plan on using this service in the Fall. We would highly recommend this company.

On time service with a friendly driver! Convenient option to get to Logan from the Lakes Region.read more

linda and dave emerson are great to do business with- love…read morejohn cook- one of the pilots- they have accomodated every request-even with virtually no notice- always polite, and time and smooth. my kids, dog(boxer) and friends love flying with them Karen B.

Exceptional Service Every Time - Highly Recommended!…read more My in-laws have been loyal customers of Lakes Region Airport Shuttle Service for decades, and now our entire family wouldn't dream of using anyone else. We live on the West Coast and visit the Lakes Region often--and every single time, Lakes Region Shuttle is our one and only trusted transportation service. From the moment we land to the moment we leave, the experience is flawless. The drivers are always punctual, professional, and friendly. The vehicles are spotless and well-maintained, making every ride comfortable and stress-free. What truly sets this company apart, though, is the outstanding coordination and customer care provided by Becki Coulter and Melissa Ring. Melissa is an absolute gem--always responsive, kind, and accommodating. On more than one occasion, she has helped arrange last-minute rides to and from Boston, handling it all with grace and efficiency. Her attention to detail and commitment to customer service is stellar! If you're traveling from Boston to the Lakes Region in NH (or back), don't think twice--book with Lakes Region Airport Shuttle Service. They will get you where you need to go, on time and without a single worry. We can't recommend them highly enough!

Easy booking. Very reliable. Great service for prep school student athletes throughout the Lakes…read moreRegion.