We purchased three Elfa closet systems from the Container Store. The container store subs installation to Penmarc. Several days prior to our installation appointment I received a call from the company. They were verifying that we had received the elfa product. Then I received a comprehensive email detailing what we needed to do to prepare our closets for installation--basically empty them. The installer arrived on time and was very diligent about the installation. Everything was installed per our design. He was very tidy and very respectful of our new paint job etc. He swept and cleaned the floors of the rooms where he had been working. We are very happy with the results. read more

Going through an installation process right now for a closet. Their installer damaged the walls (punctured through to the other side which is the bathroom tile). It's taken weeks for them to send someone out to take a photo, I had it scheduled and they without telling me cancelled the appointment. At this point I'm out $1500 for repairs and they have been deliberately stalling and cancelling appts read more

This company is who installs closets on behalf of The Container Store. To say they did a horrific job is quite the understatement. The Container Store charges an installation fee that is percentage based, so the more complicated your closet design (and larger), the more the cost. For context, my sliding door closet cost $385 for the installation. The installation cost is meant to include, according to their own documentation: "Our professional installers will remove up to two shelves and two closet rods per wall, touch up any imperfections with flat, white paint, install all Elfa products and clean up when they're done.*" By the photos, you can tell they missed on every single mark. The first installer came. Young guy, early 20s, who left me with a mess. No patchwork was done, no cleanup (paint flecks and debris on my carpet), he threw away a few pieces he was supposed to install instead of actually installing it, and instead of alerting me that the paint I handed him for the interior closet was the wrong bucket, he continued painting with it anyway. But that isn't even the thing that infuriates me most -- the paint job he DID do was absolutely atrocious that even if I wanted to paint my closet that color, I would have to redo it anyway. Not to mention, individual pieces of the Elfa closet system were damaged during install, so I had to take the closet apart and drive it back to the store to get it swapped, so I effectively paid for him to make my closet worse, have clothes in hangers on my floor, and to install the closet myself all over again. To try to make it right, the manager of my local Container Store worked to have them come out and do another install. This time, a second young kid - no more than 25 - who even asked what the heck happened and who was here before when he saw the last installer's work. The second installer patched the holes, repainted with the correct paint color (and used primer so it didn't have any issues) but here's the issue.... he spilled white primer all over my carpet, tried to scrub it away, and *didn't mention it to me before he left*. Which is funny because he specifically walked into my office while I was working to let me know that he was "going downstairs to his car to get a dropcloth". So did you get the dropcloth AFTER you spilled the paint? Why wouldn't you let me know! I found out later that night when the carpet crusted up and changed colors. I could have gotten ahead of it if he told me! Now I'm currently working with them to get my carpet cleaned/repaired. Again, absolutely NOT worth the installation cost and the headache. I went without a closet for 2 weeks with all the back and forth, and it's been an absolute nightmare with these guys. Unprofessional from start to finish... you would think after having an issue the first time, you would send your best. Apparently not. Not even a single manager to call and apologize, just hiding behind my local store's manager who is taking the brunt of my frustration. No action plan to fix their mistakes. Just headache after headache. Do yourself a favor and call up your trusted handyman. NOT worth the expensive cost at ALL. read more

See all

Let me start by saying my husband and I had such an amazing experience with this company. Lee F was our installer. He was absolutely the best he arrived at the scheduled time And proceeded with explaining us the process of the installation. Mind you he was doing the whole installation all by himself Lee F did an amazing job from the install to the cleaning up . When my husband and I saw only Lee F show up we thought oh no this is going to take 2 days. But boy we were wrong Lee F finished in one day we were very impressed. I really recommend this company and plz request for Lee F if you live In La/oc county. read more

See all

Dylan at Penmarc did a fantastic job of installing a complex closet system in less time than expected. He was efficient, accurate, and very pleasant. What a great worker! Marie in Washington DC read more

The installation business is never an exact science on arrival times as issues do arise on installs that may delay installer arrival. However, these folks nailed it on communication and professionalism. Perfect install! read more

Ordered two (2) Elfa Decor closets which were to be installed by Penmarc via a service agreement with The Container Store. One closet was installed without issue, however, the master bedroom closet was not installed. I was at work, my wife working from home, and when I spoke to the installation tech, the reason he gave was that he was "melting drill heads" utilizing an impact hammer trying to get screws into the concrete firewall. I found this somewhat incredulous, having spent some time in construction. Also given that the closet I uninstalled the night before in that same space had 3-inch masonry screws in the same wall that apparently defeated this man's impact hammer. When I called customer service at The Container Store, they also sounded skeptical. They did their due diligence and contacted Penmarc, only to find the installation tech had left no notes in the work order regarding why he could not do the (pre-paid) installation work. He DID, however, make sure he called and had a freestanding closet designed drawn up that coincidentally was $500 more than the one he was "unable" to install. Fishy. The answer Container Store and I received from Penmarc was that "We are not allowed to install on firewalls". No citation was given. This information was not shared at the outset of the project, and by the plaster patches on my painted interior wall, he tried. So did he intentionally violate code when he tried to install on the wall you now say he isn't allowed to install on? I live in a condo, of course, there are firewalls, and on every other wall I was able to hang things like TVs and cabinets. The 6-8 screws needed for this install would not exceed the square inch criteria for code violation of piercing a firewall either. I think this guy simply did not bring the right tool for the job and wasn't willing to go get it, or he is getting some sort of kickback from trying to force us into a higher-priced item. Exceedingly disappointed, and will be filing a BBB complaint. read more

We ordered a closet from the container store. The associate told us "this company isn't like the repairman, they arrive at the exact time of your appointment". My appointment was at 10. I rushed home to be there for them, then recieved a call at 1030 saying they were running late. You would think they would call.. idk... before my appointment since they knew they were running late. I also felt it was extremely unprofessional that the people installing my closet didn't call to let me know. Instead, they went through a customer service rep. Them running little behind was 3 HOURS past my scheduled time. I had to rush home from work and cancel an event I paid for all because of this stupid confusion. I'm excited to edit this review after my closet is built. Based on my experience so far, and previous reviews, I think it's going to go EXCELLENT read more