everything went very smoothly. Joey was responsive to all my questions in a timely manner.

If I could give a 10 star review for Peninsula Visa I would!!!! In a world that has lost its way with the sheer lack of customer service and an all too used up expression of... "well, it is what it is" or "sorry, there is nothing I/we can do for you" It is so incredibly refreshing to know there are companies that still truly value excellent customer service like the good folks at Peninsula Visa do! Without getting into too much detail about our itinerary, We had been planning a trip for a few months and I completely overlooked the expiration of my passport. Time was of the essence and there was only one place to turn... Peninsula Visa!! Nick N and John S have owned and operated this business for decades in the San Francisco Bay Area. Their attention to detail and more importantly their ability to put their clients best interest and clients minds at ease is a sign of legendary focus and commitment to doing everything they can to "Get The Job Done Right And On Time" If you are ever in need of passports or visa expedited, look no further than the good folks at Peninsula Visa! read more

This is the only place to go for anything Visa and Passport related! The customer service is beyond compare. Joey and the team at Peninsula Visa have ensured that my executive team are always a priority for Visa and Passport needs. The follow through is impeccable. Thank you Peninsula Visa for setting a high bar! read more

Need to get a new passport for my son in a hurry for his Spring Break international trip. While you may find less expensive service option to expedite passport application I would highly recommend Peninsula VISA instead. They are quick and reliable. Joey is extremely knowledgable and very professional and helpful during the whole process. The recommendation was spot on and the communication was great and effective. My son received his new passport yesterday now he is ready for his Spring Break vacation woohoo. I wouldn't hesitate to work with Joey and Peninsula VISA again for my future needs in VISA or passport applications. Thank you Joey, keep up the good work! read more

OMG, I am an old lady with no computer skills on my way to china. Little did I know what a hassle getting this visa is! I have used the San Jose office before and rather than drive to San Francisco to try and figure it out...I let them help me instead. If they never allow me in the office again, I will understand. Without Joey's help, it would have been impossible. I must have called him 50 times with dumb, stupid questions while trying to go thru the visa process. He actually answers his phone, is available almost immediately and is thoroughly reassuring that everything will work out. I cant thank him enough. Also Rosalie in the office is great, friendly and also invaluably helpful.. STOP EVERYTHING AND LET THESE PRO'S HANDLE YOUR VISA PROBLEMS...thank you, thank you, thank you... read more

This is honestly some of the best service I've experienced. I was desperate for a passport and Joey helped me out and walked me through the whole process. Even when I came in for my appointment I was met by really nice and helpful people. The post office I went to had forgotten to stamp my sealed package so I had to go back which wasn't fun (make sure they stamp it!) but that has nothing to to with my experience with Peninsula Visa! I would recommend this to anyone, I'm so grateful for the awesome customer service. Really felt like they cared and wanted to help me:) read more

My customer service team was extremely helpful, professional and thorough. They answered all my questions promptly and provided an easy to follow workflow to assist me in my application. read more

Peninsula Visa truly saved the day when my executive realized he didn't have his Visa 2 days before his trip to India. Joey jumped in right away to help us and worked after hours till 9pm on a Wednesday to ensure all was processed timely and correct. It was stressful waiting but happy to report the visa was received that Friday morning in time for the flight on Friday evening. Contact Peninsula Visa for all your Visa and Passport needs, the customer service is impeccable and the expedited fees are worth every penny. Seriously, when Joey sent me a text that the Visa had been processed it felt like Christmas! Thank you, Joey for all you did to help me and my executive. And I agree with another Yelp Reviewer, that if I could give Peninsula Visa and Passport a 10 star review I would in an absolute heartbeat! Simply the BEST! read more

I was searching for help in getting a Saudi business visa and Suzie helped me immensely. One of the best servies experience by a mile & I was provided assistance and she was honest about each thing. I'd never hesitate to reach out for their services in future. If you're looking for genuine people in this industry, this is the place to go! N read more

I wish I came to Peninsula Visa a lot sooner instead of spending hours googling on how to fix my passport name problem. Evan is super knowledgeable, friendly, and helpful. Its clear that he is very experienced in everything passport related. He clearly explained the process and gave me his past experiences on dealing with my similar situation. I knew nothing was a guarantee but felt he could handle the job much better than my research. He told me exactly what documents he needed and gave me all the paperwork ahead of time. I also got the impression he is very organized. Once I was ready to move forward, he submitted my docs and delivered my corrected passport EARLY! For years I thought I had a mess on hand but with the right help, he made my life so much easier. Thanks Evan! read more

It's impossible to get an appt anywhere in the US (today) through the national scheduling line. Joey and Jenni have provided outstanding service thus far and I'm expected to get my passport renewed in time for my trip! In 4 business days read more

I've used Peninsula Visa for years for both personal and professional needs, and their service has always been flawless. We recently had to expedite my husband's passport renewal and Rosalie at Peninsula Visa was, again, flawless. Her knowledge, expertise, patience and kindness are unparalleled and we are grateful for her help. Thanks to Rosalie and Peninsula Visa for making this potential stressful situation easy and painless. Well done! read more

I have been using these guys for my team's passport/visa needs for many years now. We are in the area so they pick up and drop off from our office free of charge. Unless you are past their deadline then you can go to their office. They are friendly, fast to answer questions either by phone, email or chat and they make the process very easy. Definitely recommend them to handle your passport/visa needs. read more

Working with any bureaucratic system is like a black box, Visas are one that leverage travel plans and require to give away our passport - the most important document we all hold on to for travels. Peninsula is my go to Place, only place I have learned to rely ON for Visas. They are team of Vizards, very knowledgeable of Rules n regulations for each consulate, know the work arounds to get Visas done smoothly n briskly. I am always on the road, at times I need to keep my stays at home shortest to get Visas stamped, Dave and Britany takes care of those needs reliably n responsibly. For most critical needs Evan steps in to delivery the best results possible. This week the team amazed me, I had brief stop over for a week between Asia n EU and needed a Schengen Visa stamped during week of July 4th, on landing Friday late evening I handed over my passport after hours to Evan and he worked with me thru weekend to complete paperwork, dropped it off personally in SF and got it back to me to get me to get me on road by end of the week. Knowing demands of time, I did offer to help or deliver but Evan took pride in going out his way to make it happen! Evan is one of the very few Deserving CEO`s who Delivers and only one I know who fills in for his very capable Staff when needed! Happy Traveling Fellas! read more

Peninsula Visa is the one-stop shop for all matters relating to passport and travel documentation!! This is a great team that knows all the options, best practices, requirements, costs, etc. They are a delight to work with and I can't recommend them enough for their exceptional service. read more

This is where I go when I need an entry visa to travel to foreign countries. Peninsula Visa is the company approved vendor, and they provide an adequate service for those who need their services. Many foreign consulates only accept cash or money order, and Peninsula Visa can provide that (for a fee). They also do passport pictures and applications, and even have expedited service for those who need to travel quick. Their fees are a bit steep, but it buys you time and convenience if you're short on both of those. Sometimes I'll take the drive to the consulates in San Francisco, but knowing I have an alternative gives me good peace of mind. read more

I can say enough good things about Peninsula Visa and Passport, I was in a difficult situation with the replacement passport and an upcoming trip. I worked with Dave, who was exceptional. He took the time to walk through my scenario and define my options, the process the State Dept (who are buried in passport requests. He was thorough, professional, concerned, courteous and definitely knew the ins-and-outs of getting new, renewal, and/or replacement passports. The only thing I would do different, is I would make an appt with Peninsula Visa & Passport prior to starting the renewal process on my own. They are subject matter experts and worth the cost for their service! Also, we all very aware of the unusual and difficult times we are currently living in. Working within the limitations the US State Dept has put in place is difficult for all parties. The benefit of working with an organization like this, is they are best equipped to facilitate and offer help. Can not provide a higher recommendation read more

I have done my visa for China twice now and I'm very happy with their service and how meticulous they are when reviewing your forms to make sure there are no surprises. One of the copies of my itinerary was cut off so they have computers and a printer so you can access your email and print them again. I even got my visa before the scheduled date. Highly recommend!! read more

This is an update from a previous 1 star rating back in 2013: In the last 3 years this company has really innovated themselves. The personnel is far more knowledgeable now, with all aspects of passports and visas requirements. A solid year of several orders and not a single issue to report. Not to mention their lines of communication have expanded to include chat. Quick, efficient, and get's the job done. Excellent work team. read more

Perfect service; No bs, just business. So different from these travel agencies usually located in a chinese supermarket... Peninsula Visa Service does the job on time; as expected! no drama, no bs! I love it. It's worth every penny I spent. Great job guys! read more

These guys saved my ass from a long and costly day at the SF Passport Agency. I planned an overseas trip 6 months ago, but forgot to check my passport until 2 weeks before my trip. It was expired and too late to get express passport processing at the post office (which can take 2-3 weeks). Just gathered all paperwork stated on their website, they took a new picture, then 4 business days later, I got my new passport for a $180 service fee + $10 photo fee. A reasonable fee to avoid waking up at 5am, driving up 55 miles, paying for parking, waiting all day at the SF Agency, driving another 55 miles down during rush hour, and missing a day of business and pay from work. I avoided the $35 overnight charge by picking up my passport here instead of shipping. read more

Stressed out about getting your passport? Then this is definitely the service for you. By using Peninsula Visa's service plus paying the extra fee to have it rushed, I was able to get my passport and passport card in LESS than a week. Anyone who can under promise and over deliver can stay. I received top notch service and completely pleased. read more

I would not recommend these people. First, they have very limited hours of operation and a small staff which makes it difficult to get a hold of them. Second, the owner of the company has poor manners and thinks he is doing you a favor by processing the requests you are paying for. Finally, they not very thorough when it comes to checking for requirements. I had two separate instances where they "needed" some change to a document. With a thorough fact-check by professional they could have discovered any problems and made all requests at the same time. There are much better companies out there for the money. read more

Rubbish service, not worth your dime or time, you get all the attitude on the phone as if you're working for them not the other way around Too bad Yelp doesn't allow zero or negative stars read more

While initially very responsive when I contacted them about processing visas, when I decided to cancel my order, the manager became extremely rude and unprofessional. I found another company that could process the visas I needed faster which is why I decided to cancel my order with Peninsula. When I asked for this cancellation, I was transferred to the manager who immediately began shouting at me on the phone and being very sarcastic and rude. You'd think if a company wanted to keep customers, they'd know NOT to start shouting at them. Verdict? If you're absolutely sure you're not going to make any changes to your visa needs, go with Peninsula. If you're willing to put up with a cranky manager if your plans do change, go with Peninsula. read more

They are always there for me when I need any travel documents done for my VPs or employees in my group whether it be regular service or rush. Most recently, I had great service for my 2 day China visa rush. I called them on the phone and went through the application, business letter, invitation letters, etc and drove down to the office like a mad woman right before they closed. Whewh... just in time for 2 day turn around. read more

Brittany did a great job ensuring my passport application was complete and prepped, and made the necessary copies. After my ordeal at the post office (actually not that bad, I highly recommend the Branham office), Dave came from the back office and was just as eager and professional. I chose the 10 day expedite service and received my passport in SIX days. Very pleasant experience. read more

Dave Quinn at PV&P was invaluable in helping me secure a passport renewal, under extremely challenging circumstances. I, like many during the COVID shutdown, had to reschedule travel and, shockingly, allowed my passport to expire! US passport agencies are woefully understaffed and barely ramping up; they are currently unable to process emergency passport renewals in a timely manner. Dave was very responsive over several phone calls and email exchanges; he was honest, pragmatic and forthright; he helped me remain calm and hopeful during what was a very stressful couple of weeks. Unlike other agencies I spoke to, PV&P did not make promises they couldn't keep. But they did help me devise a strategy to secure an appointment at a passport agency; advised on all the necessary documentation; and coached me on best practices to work efficiently and respectfully within the system we currently have to deal with. I ultimately succeeded in securing a renewed passport in one day. We will be able to travel and avoid another costly trip cancellation. Thank you, PV&P! read more

It would be difficult for me to overstate how happy I am with these folks. They are extremely professional, prompt, and (don't tell them this) cheap. I needed a China visa and was not at all looking forward to the 40-mile trip up from San Jose to San Francisco (twice -- once to drop off, once to pick up). A search of the web yielded lots of visa service companies, but most of them were national and use the embassy in Washington, D.C. I wanted something local, processed through the consulate in SF. Ultimately I stumbled across Peninsula Visa. Frankly, their web site (www.peninsulavisa.com) leaves a lot to be desired, but a quick call to their office was all that was needed to get a price quote. The agent was very specific about what I needed as well (enough pages in the passport, right version of the application, etc.). The price was $150 -- $100 in consulate fees (i.e., the fee for the visa itself), and a $50 service charge. Considering it would have cost me nearly that much in gas and parking, not to mention my time and untold headaches, I thought it was a steal. I dropped my passport off at their offices (they have pick-up service for businesses) without a hitch. The passport was ready when they said it would be and they did actually call to let me know it was done, just as they'd promised. All in all, it was a completely painless experience. And I really appreciated the lack of attitude -- dare I say, courtesy? -- which one almost invariably gets in the South Bay. Would have liked to give five stars, but the junior-high web site really needs to be fixed. read more

I obtained a visa for Vietnam through this agency. The turn around time was fast and they got me exactly what I needed when they said they would. I will use them again if needed and I do recommend their services. Bottom line: They will get you what you need but don't be thrown by the customer service. They will act like you're bothering them to help you. It's kind of humorous. read more

Used them to get a last minute visa to Brazil. They never guarantee their timelines but ultimately the visa came almost a week after the expected date. I paid several hundred dollars for the service and ended up having to cancel my trip. I would hope they better understood timelines better. read more

These guys are tops. They pretty much know the answer to any questions you might have. I recently used their services to get my Chinese Visa. Dan at the front desk was very helpful and knew the procedure very well. When I wasn't sure if I had all the necessary documents (since the Chinese consulate tightened their visa approval process), Dan kept me in the loop and notified me as soon as he found out that I needed further documentation. Because of the prompt notification, I was able to get my visa on time for my trip. Big props to them. I think they charge around $50 bucks for normal service and more for rushing, but hey, with gas prices these days, I'd rather not drive up to SF, wait a whole day and drive down. read more

I told them I needed a paper visa. They submitted an application for an e-visa, which I did not qualify for. When it was rejected, I told them they had ignored my request, and they simply said, "well you asked us to expedite this." And of course, I had to say, yes -- please do this as fast as possible. Please expedite me getting a visa, not submitting the wrong application because it's faster. I had to go to the embassy and go through the whole process myself, and they refused to refund my money. Ludicrous. read more

After trying a service in person with no luck, I found this service on Yelp and decided I'd lay them a phone call prior to dropping by in person. Having confusion earlier in the day with another company in regards to completing my passport renewal, I had wanted to see how this service differed or likened. On their website there was little information and the Yelp page wasn't much help either, so I directly phoned them while parked in my car. The first interaction was professional and pleasant, and of course I paid the same respect to the man on the other line. I had questioned if they offered walk-ins and instantly he drops the kindness act and says "for what" in a dead tone. I explained I needed a passport renewal, and I had last had a passport when I was under the age of 18. He then cuts me off and sounds frustrated explaining to me that I'd need to go to a service to complete my passport. But aren't they a service? It was definitely one of the most confusing conversations and I had asked him if they could offer me that or if I'd have better luck at a Post Office. He continues to repeat the same line at me - exasperated in tone and frustrated showing little compassion for a question I had asked. Mind you, I was only inquiring and was polite the whole way through despite his awful tone. He told me I'd need to go to a Post Office after neglecting the question a third time. I appreciated his knowledge, however I didn't appreciate his tone. They are a company that expedites passports and that is all. I'm in need of an expedited service since I'll be leaving within a month, but I surely will seek my business elsewhere. What an unpleasant interaction. read more

I wanted to update that Peninsula VISA and Passport has since refunded us our full amount since they were unable to deliver my daughter's business VISA in a timely manner. We sure appreciate that, thank you. read more

Love them!! Not sure why bad reviews. Have refer many of my clients to them and they are always happy!! Especially for China Visas.

To make a really long story short - I called in a panic needing updated passports for my kids. Based on what I shared with Rosalie who works there, she told me that I really should go straight to the passport office in San Francisco. She then went on and gave me ALL the information for the passport office which included the specific weblinks to get applications and appointments done quickly. She happily spent about 15 minutes on the phone with me giving me some excellent advice on how to navigate the process. While I didn't use the actual services of the company. I just wanted to say THANK YOU to Rosalie for her time and insight. She truly defines a great customer service experience! read more

I was tasked with getting two employees China visas - China is notoriously hard to get into. Peninsula Visa has a fabulous service of a free 24-hour checking of documents. This helps alleviate any stress when you finally submit the docs for a visa, hopefully, all the missing data is flagged beforehand. Peninsula Visa counter service was awesome, phone service was awesome. The only reason it is not five stars is because accounting tasks had a few "bugs". All issues were taken care of in a timely fashion, though. I would highly recommend Peninsula Visa to procure international travel visas. read more

I don't know about the losers expecting to get a visa for a dollar, but I love these guys! Nick got my and my brother's visas for Russia to me while I was traveling all around France. He still managed to track me down and get it to me ahead of time. To Sasha T: how would you feel if someone was having you clean their house, and you were halfway done with it, then they canceled because they found someone else to do the job for $10 cheaper. Yes, you would be upset. I'm just saying that there's more to this than you're telling. read more

I had a visa processed for China and requested the 2 day service. I called first to ensure I would arrive with all I needed. The gent at the desk meticulously went over my application and had me make quite a few corrections. He had to go to lunch and Brittany took over. She gave me the ok and then called the next day leaving me a voice mail that she overlooked unchecked fields with an apology and request to make the changes. I made the corrections and emailed the office. They then processed the visa and charged me $450 for the two day service. I asked if they could come down a bit since the overall return time was three days from me submitting it. Evan, the boss came out and argued that there was nothing done wrong on their part. Evan also told me he was the final authority and was no way showing any incentive for me to return. I was looking for some principles on their part and their arrogant conduct prompted me to leave this review. Unfortunately there are not many choices. Update here: Evan reached out to me directly and refunded me $100 after reading the yelp review. I will keep giving them my business. Changing one star to three. read more