We just finished playing a HS CIF-State basketball game in Colfax,CA. We had in the contract dinner after the game in which the bus driver said "NO. Food". Our Athletic Director stepped in and showed him the contract to which he yelled even louder no food. So we called his dispatcher. The dispatcher informed him he had to take the kids to grab food. He swore at his dispatcher and proceeded to cuss at us say he was not going too. With the out high school girls wItnessing all this. The argument continued again with his dispatcher giving him the okay bc he was 1) not passed his driving hours & 2) it's in the contract. He yelled even louder and got combative so fit the safety of our kids we said just let him drive us back to half moon bay...3 hour drive. We are not posting in twitter, Facebook and other media outlets bc this driver has put safety second. Feel free to contact us at Half Moon Bay HS. read more

HELLO, WINE COUNTRY The Les Faneurs French group of South San Francisco recently organized their annual trip to Wine Country. Two Peninsula Tour buses were used: one picked up members at the Basque Cultural Center in South SF and the other met us at a Park and Ride lot in San Rafael. We had spent the night with my in-laws in Petaluma so the San Rafael pick-up was perfect. We were there 20 minutes early and while the bus was not a minute early, it was on time. We found seats in the back - it had made another local stop before ours so it was half-full before arriving. The bus was clean, though, I thought the material of the seats was a little rough. The air-conditioning worked great which was really important because it was a very hot day. Fans above the seat allow personal control of how much air blows on you. I want to say there were a hundred people total on both buses but I feel like it was more than 50 people per bus. Regardless, the drivers did a great job with our large group. We were first headed to the Domaine Carneros Winery in Napa and cringed when the driver took 37, since it was NASCAR weekend, but Saturday is only for qualifying and less popular races, so we got lucky with light traffic. After Napa, the drivers maneuvered the large buses up the windy road to Meadowood in St. Helena. Our personal items were left on the bus in between stops and everything was safe and accounted for. The drivers drove safely. They moved slowly in and out of parking lots and left safe distances between them and other cars. I felt confident we were in good hands and really enjoyed the entire day - especially since I didn't have to do any driving after indulging in wine. read more

Awful. Use any other bus company. Did not fulfil the contract, leaving our group at completely the wrong destination. No interest in addressing their screw up after the fact either. Horrible customer service. read more

4.5 stars, rounded up. The organization I work for partners with 9 Bay Area schools and 20+ corporate companies, so coordinating weekly trips and itineraries can get complicated. My usual contact, Annie, is super responsive, accommodating, easy to work with, and understanding. She alone deserves 5 stars! There have been a few instances (1% of the time) where mix-ups occurred, but the issues are always resolved quickly. Overall, I would recommend Peninsula for your bus needs, their rates are very competitive and the service is excellent. Also, a shout-out to the great drivers, our team loves working with Cecilia down in South Bay! read more

Would give zero stars if we could. We unfortunately hired Peninsula Tours to provide transportation for our wedding this summer and they were the one vendor from our wedding we have to recommend against! While communication leading up to the event was fine, the driver the day of was incredibly rude to our guests, and even refused to make one of our pre-arranged stops to drop the wedding party off without explanation. There were no safety or time constraints, he just wouldn't stop the shuttle. This led to our wedding party being dropped on the side of the road and retrieved by friends and family. Totally absurd behavior that did not fulfill the contract. Further dealings with Peninsula Tours have been unsuccessful and they refuse to refund any portion of our their sizeable cost. Avoid at all costs! read more

As a Teacher at an urban high school in East Oakland, I was tasked to help our Senior Class (the last of our particular high school, which was to close at the conclusion of this school year due to budget cuts) come up with one final hurrah...a field trip that would be remembered, forever. We were going to go out with a bang and we were going to do whatever it took to get us to where we needed to be. Fundraise. Take donations. Whatever it took, I rolled with this Senior Class to the very end, and man was it worth the investment of time, energy, and stress! I knew this particular Senior Class for the past three years, so any trip that I was to help organize, had to be extra-special. Since we are a Social Justice school, I wanted first and foremost to pick a destination for them to go, so they can remember their Humanity before leaving high school. That destination was a no-brainer for me, especially after watching Freedom Writers a few years back with these kids...I was set on getting them to the Museum of Tolerance in Los Angeles. That would be all fine and dandy (and very sobering for a Senior Field Trip), but where would the kids go after? Well...that night-time destination would be Disneyland...and this couldn't have possibly happened without the support of my school, our District, and the vehicle for all this: PENINSULA TOUR. In planning for this field trip, I must have called about ten bus vendors...most had no space available for the time we intended on leaving (first week of June), others were just way out of our budget....but Peninsula Tour, which was actually recommended to me by a colleague whose other connections HIGHLY recommended them as a bus vendor, contacted me back very quickly, with not only the best quote, but a whole lot of patience. Patience. Yes, patience is a virtue, especially for a company who needs to get paid for extraordinarily costly services...this was, after all, a two day trip, from NorCal to SoCal, and a lot of money was riding on this. To make a long story short, despite repeated promises that we would get the money to them (and the money, not able to reach them), the bus company, in VERY GOOD FAITH, came through with their bus, ON-TIME, at 0500 in the morning, on our campus, ready for the big trip. I thank Annie, who was a saint throughout this entire process, for being so patient throughout this process, and being so receptive during our numerous emails and calls getting this trip off the ground. The bus was extremely clean and comfortable, and our driver, Patricia, was truly THE BEST bus driver I, my colleagues, and the 45 or so students who rode on with us, have ever had! She was very direct with her rules, but also very personable. The kids loved her instantly, so much so, that they spent each stop, cleaning up the bus, picking up their trash, and making sure everybody else in the bus respected Patricia and her bus. As the lead chaperone of this field trip, I spent a lot of time up front, and certainly saw how patient she was, despite being stuck in considerably horrible traffic from the Museum of Tolerance to Anaheim. And about the Museum of Tolerance! We got to our destination twenty minutes ahead of schedule! Unfortunately, the bus was a little late coming back to pick us up, but that was primarily because President Obama was in Los Angeles that day and traffic around the West Los Angeles area was incredibly bad! So no fault for our bus driver at all! The Museum staff informed us of the possible delays on the streets ahead of time so, that was no problem. My kids, who come from one of the most dangerous neighborhoods, of clearly the most dangerous city on the West Coast, were not only model passengers inside the bus, but model citizens every time they stepped off the Coach, from the Museum, to Disneyland, to every rest stop in-between. The outstanding service and personable nature of our driver certainly helped! Well, at the conclusion of the trip, I was not only relieved, but felt blessed that such an experience would be remembered so positively by my kids for years to come....and then another realization came: Peninsula Tour had not been paid yet! Thankfully, after a few more emails and days, Peninsula got their check (finally!) days after the trip. For that, I definitely have to put Peninsula at the VERY TOP in both SERVICE and PATIENCE as far as bus vendors go....and yes, I have worked with other bus vendors in the past. Peninsula Tour is certainly a vendor I would vouch for time and time again. Thank you again Peninsula Tour, Annie, and Patricia for making this experience a reality for my Seniors. ~Mr. John Villanueva Nepomuceno read more

Horrible service. My school got their service, they weren't kind. The buss driver saw me and walk to the buss and once I was at the door he closed the door in my face and took off. DO NOT BOOK THIS COMPANY read more

I booked Peninsula Tour for an event because they provided me with the lowest rates out of the three charter bus companies that I had contacted. Too busy to do my usual research and due diligence (e.g., through Yelp), we booked Peninsula and paid the full amount a few days prior to our event. Later, I saw the Yelp reviews after we booked and was a bit worried. Nonetheless, everything seemed fine; the woman who handled the booking was friendly and provided me with a quote by phone, which was confirmed by an invoice sent over e-mail. She was also responsive to my calls and e-mails. The day before the event, however, she called me and said that they had made a mistake and misquoted the rate, that it should have been 30% more, and could I please give the driver the extra amount. Luckily, I read one of the reviews posted here about Peninsula's attempt to get more money and recognized this as a scheme, not a "mistake." I told her that she had quoted me that rate by phone weeks ago, that the same rate was confirmed in writing. She tried to convince me to change our event to another date (which made no sense). This went on for a few minutes but I firmly insisted that we were not going to pay the extra amount. I was about to go legal on her when she relented and said that she won't charge us the extra 30%. On the day of the event, the driver was there on time (probably early) and at the right location. The bus was clean, like in the photos on their website. The driver was nice and friendly, but did not understand nor speak English very well. Nonetheless, he did know where to go. All in all, I would not recommend Peninsula Tours. Their low rates are meaningless when they attempt to extort more money a few days (or day) prior to your event, when you have very little or no options left. read more

They did not have a auxiliary jack on the bus- driver said this bus was too old for that. Which would have been fine, had the woman I arranged with confirmed that the bus was iPod ready twice. We had 2 wineries on our route, and the driver did not have the address of the first one. So we went an hr out of the way and missed out first tasting. Infuriating read more

We used Peninsula Tour for a charter bus for an event from San Francisco to Mountain View (it was a concert at Shoreline). Buses were clean. Driver was prompt and flexible. Most important, the booking agent (Lawrence) was amazing - super, super response. I messed up the pickup location a couple times and changed the times last minute and Lawrence just rolled with the punches. Highly recommended. read more

I have been working with Annie for 7+ years doing various school field trips. I have referred them to many other schools for their trips as well. Everything was great and then Annie went out on leave... I booked a trip for an end of the year field trip. I gave them the address and paid in full. The day of the field trip, they sent the buses to the wrong school and when a parent volunteer called to check the status, she was told to call the drivers herself. She tried several times before reaching the drivers. They arrived 45 minutes late. When I called to ask for compensation, the rep was rude and put out by the call. There was an address printed at the bottom that was clearly from another job and was never removed... I know, I signed the contract and did not see the 2nd/incorrect address in the small print. However, the very top of my contract was VERY clear and large. It even had the correct "origin" point. Needless to say, without Annie, they are no longer customer focused. It was a disappointing end to future business. read more

Our company used this bus service for a team-building event at a site an hour away on a Friday. The bus arrived promptly at 8am as requested. The driver pretty much kept to himself but was polite and courteous whenever anyone had a question. When we arrived, we kept our stuff in the bus for safe keeping. The drive was comfortable the whole way to and from the event. By the end of the trip, I had packed my things but realized after the bus had left that I had left my wallet on the seat. We called the driver but he had another pick-up he needed to arrive at but would inspect the bus before he would let anyone else on. Sure enough, he found the wallet and said he would deliver it to the lost & found ASAP. I called them up an hour later and agreed to meet them at their office. I was running late and knew I was going to arrive past their closing time. I gave them a call to let them know I was on my way and they were very accommodating in waiting for me until I arrived. It was such a relief since they wouldn't be open on weekend. I picked up my wallet and noticed it was properly tagged and labeled. Everything I had was still inside! I'm not one to write reviews but these guys went above and beyond what I expecting from a touring company. Kudos to Peninsula Tour for their excellent customer service! read more

0 STARS 0 STARS 0 STARS TERRIBLE PEOPLE!! THEY STEAL FROM THE BUSES!! we left and phone(with wallet attached to the back) on the bus and tracked with Find iphone and we saw it go to 1630 Davidson Ave, THEN the phone moved from there to 167 MATEO AVE DALY CITY. Peninsula tours is claiming they don't have it, not only did it move from the peninsula tour address then to another address, they turned it off. read more

I used peninsula Tour to take my 1st grade students on a field trip. The costumer service rep was prompt and polite. Our driver was on time and friendly. I would defend use Peninsula Tour for a second field trip. read more

I'm so glad I chose Peninsula Tour for my latest trip with high school students. Annie and the drivers at Peninsula Tour were so easy to work with on our San Francisco Spring Break Trip. Everything--from setting up the trip schedule to the invoice to payment to the flexibility of the whole staff was just excellent. It was a relief to know that worrying about poor service or our transportation not being where it needed to be wasn't anything I had to add to the list of everything else that goes into taking young people on a trip. Plus, this company was extremely affordable, their buses were clean, and their drivers were friendly and skilled. Thank you, Peninsula Tour! read more

Our driver, Ron of Peninsula Tour was great. He drove our Band students to a Band Review competition. Ron, himself was a musician. What a match! :o) We are looking forward to chartering Peninsula Tours to take our students to more Band Reviews in the upcoming school year. Ron, you're the best. Thank you. read more

I found Peninsula Tour to be the cheapest option out of three companies I looked into and for the price we paid for a bus I was very pleased with what we got. We paid about $706 for a 35 passenger bus from 10:30am to 4:00pm. Their customer service representative (Annie) did a good job of explaining our options and she was also very prompt in replying to all my emails. The driver was on time and professional. We had two blind ladies and a few elderly people in our group and the driver was very helpful and kind in helping them off the bus. The only thing that was of minor concern was that the driver wanted to leave earlier than what was stated in the contract, but he didn't push the issue and we left about 15 minutes earlier than expected. When we have our July Fourth picnic again next year, Peninsula Tour will be on speed dial! :) read more

We hired Peninsula Tour to shuttle our guests for a wedding reception. This event coincided w/ SF Fleet Week. Needless to say traffic was busier than normal for SF. However Peninsula Tour did make the effort to inform us of the high probability the shuttle schedule will be delayed. All in all, driver David managed to adhere to our time schedule as best he could. We were pleased w/ the services/professionalism of Peninsula Tour read more

I worked with a salesperson for five days on a trip. I provided very detailed information to the agent and we agreed on a price for the entire service. I received a contract. The day that I was to send back the contract, I received an e-mail from the salesperson informing me that they needed to raise the price by nearly 30% (because the road was too windy). I had already told other bus companies that were quoting me for this service "No" because I was going to use Peninsula Tour. When I called and spoke to the salesperson, she basically told me that I would have to pay the extra money or go elsewhere. This is horrible business practices and should be a warning to anyone who might want to think about using their services. BAIT AND SWITCH! Be warned!! read more

DO NOT HIRE THIS COMPANY! I hired them to transport wedding guests ( including the Groom's family) to and from the ceremony site and the bus NEVER arrived, and the company never called to let me know there was an issue. When I realized the guests had had to pile into a couple of cars for the journey, I called the dispatch number and was then told that the original bus had some issue and didn't make the trip. No advance call, no replacement bus, just a total no-show. The dispatcher then said she was sending a replacement (nearly 2 hours late) that could transport the guests back to their hotel at the end of the evening. So, FOUR HOURS after the original pick up time, a bus arrived at the reception site. The driver spoke very little English and had no explanation or apology. His main focus was to ask me for a "cash tip." He asked several times, even following me into the reception to continue asking for his "cash tip." I explained that the tip was supposed to be based on the cost and I wasn't paying anywhere near full price for this complete lack of service and his tip would have to come later. When I made the original arrangements for the bus, I worked with a woman named Annie. She was smart, professional and made sure everything was confirmed. Unfortunately she doesn't work on Saturdays, so was not available when the company failed to perform. Since the incident, I have spoken to her approximately 10 times trying to get some financial resolution as the groom's credit card had been pre-charged before the event. Steven Chung, president of Peninsula Tour, has stonewalled and ignored a week's worth of requests for resolution, making only one discounted offer and refusing to negotiate or respond to numerous requests. I broke down the cost per guest, per trip and came up with a price that was fair for all concerned and he refused. In order to spare my clients any more wasted time, I am forced to accept his extortionate offer. Steven Chung has taken this couple's money for a service Peninsula Tour did not perform. Don't let him take yours! read more

We were put into one of their buses during Bay to Breakers - driving us back from finish to the start line. Paid $15 bucks per person for a ride that shouldn't take longer than 20 minutes. Turned out that the bus driver had NO clue whatsoever, and after 30+ minutes driving south we asked where he was going and he said "To Redwood City"... and everyone in the bus started screamin' "NO - you are supposed to drive as back to the start line". Says the bus driver "What start line?". The couple in front of us ended up showing the bus driver on *hid* Google Maps printout where he should go. Long story short - this (supposedly) 20 minutes bus ride (remind you: $15 bucks each) took MORE THAN ONE HOUR! I was so jealous of all the luck runners enjoying great service on Bauer's coaches. read more

We had a great experience with Peninsula Tours as our wedding day transportation. We hired them for a 50-person shuttle from our wedding hotel to the ceremony, as well as taking 2 trips from the ceremony to the reception, and making 2 trips at the end of the night to both wedding hotels. They executed all the stops exactly as scheduled, and were very prompt for each pickup. I worked with Annie to book the transportation and she was really nice and responsive. I had several changes during the planning process, and she was so helpful in making those changes and being honest about how timing would work with the different pickups/drop offs. Additionally, the price for the shuttle was very reasonable - the cheapest I could find. read more

Peninsula Tours is a first rate company. I had a group of 55 college students on a performance tour throughout the Bay Area and as far south as Carmel. I had the pleasure of working with Annie who was always quick to answer any questions I might have and was flexible with the many changes our itinerary had. For the actually tour we had Wil as our driver and we have already said he will be our driver next time we find ourselves in San Francisco. He was personable, flexible and most importantly professional. A tour such as ours, where timings are tight and schedules change last minute, it is important you have a coach company you can rely on and works to make your trip the best it can be. Without that, the rest of the tour suffers. Lance Connolly Purdue University read more

Totally UNPROFESSIONAL...I just called to try to get a price quote and first of the gentleman answered "hello" like it was a home phone. Then the gentleman answered telling me to call back because it was Sunday. He literally was making me feel like I did something wrong because I called on a Sunday. I'm sorry but if you don't want to provide a price quote when people call your 800 number...don't pick up the phone! Totally unprofessional & rude! read more

My daughter's school used these buses for a field trip. Great service, with free wifi, power outlets, and comfy headrests. We had an hour ride there and back, and were comfortable the entire time. But, she forgot her valuables on one of them. We called, and in 10 mins, set up a location to meet up that night. We got the stuff back immediately. Really loved the experience! read more

I hired Peninsula Tour to do a pick up twice in one day. First time was for a self guided SF tour for four hours. Welberth was our driver and he was just great! Accommodating, knowledgeable, a great driver and not bad on the eyes either!! He safely moved our through the city with no problems and even added history talks to some of our destinations. Our second pick up was in the evening to take us across the bay. Ken was as well a great driver and got everyone to and from our location safely. thank you so much Candy for the awesome service! Willberth and Ken were outstanding and very attentive! I will make sure to use your service again. read more

We rented 24 people bus on NYE. It was really good. Driver came on time both pick up and drop time. It was excellent. I will definitely recommend. read more

The company was friendly and efficient but we had the worse driver - Andy. So unfriendly, not helpful, showed up late, and he was bad at communicating with us. He was grumpy like he hates his job and was taking out on us, and he yelled at the students. read more

The company failed to provide service and refused to refund us. They have extremely bad customer service, avoid using.

I used Peninsula Tours to host a bus down and back from SF to Mountain View for a country concert. They were amazing. The driver was very flexible as far as taking multiple stops and even helped us retrieve everyone after the concert where there was a major traffic problem. I highly recommend. read more

I recently used Peninsula Tour for a San Francisco/Silicon Valley area visit for a group of university students. I called around to check prices and Peninsula was considerably more affordable than the other companies I called. Annie, my contact, was very quick to respond to emails, professional, and totally on top of her game. The drivers arrived well before our departure times, were professional, courteous, and drove safely. I highly recommend Peninsula's services. read more

We are a group of about 40 retired folks taking a short cruise from Vancouver to SF. We needed a bus for two days to tours the area. The travel agent for the cruise gave us a list of bus companies. We called and email them. Surprised! No one responded. We went to Yelp, read the reviews and called three bus companies and we finally settled on Peninsula Tours. Candy, the sales person was friendly and knowledgeable. She helped us plan the two day trips to Monterey and wine country and the trip was within 5 minutes of her plan. The bus drivers, Derrick and Kenneth were very friendly, courteous and helpful. We have a member who had a stroke recently and has trouble taking steps. Both drivers were very helpful and assisted to get her in and out of bus. They even recommended lunch venue in Monterey. We were looking for reliability and responsiveness. We got both and on top of that, Peninsula Tours' pricing was lower than every one we called. Great job read more

I booked the 40 person bus for our office to transport a group of very picky VIP investors to the Stanford/Oregon football game yesterday. I was a bit nervous because their rate so so incredibly great that I thought it was too good to be true. They were literally 1/3 of the price of the other companies I contacted. I first worked with Annie in organizing the bus and she was always so quick to respond and so accommodating. They even let us make an extra stop on the way home at SFO for some of our guests at no extra charge. She and her associate Candy followed up with me the week before and again the day of to make sure everything was correct and good to go. They made sure I had the drivers phone number and name on the day of the event too. Raymond was our driver and he was absolutely fantastic! He was early to pick us up, in downtown San Francisco (which can be very difficult to navigate on a Thursday afternoon but he was early and waiting for us!). Some of the people in the group wanted to get off the bus early and walk to the tailgate and he had no problems letting us just hop off the bus per our last minute request. He then met with some of our guests mid-game to let them grab some items off the bus and then was ready after the game at the perfect spot right up front. He didn't mind that we had to wait for a few people in each direction and just as important as all of the rest he drove very safely. We look forward to working with them again in the future and will be sure to refer them to others! The one negative I will say is that the bathroom was not very clean, but I am a girl and I didn't expect it to be either. And no one needed to use it except me when I had to change into the game day gear. read more

My baseball team and l rode a bus to a game across town a few days ago (9/4/2015). It was excellent! Although we were going crazy on the bus, the bus driver told us the WiFi password and didn't mind about it. Too bad he didn't tell us his name but kudos to him! read more

Peninsula Tour was great! Fast and reasonable quote, excellent follow up and driver was punctual. Candy was awesome and great with was email responses and our driver was very patient with us as we had a big group going to and from a festival. Thank you! read more

We did extensive- extensive research on bus companies. Feel free to contact me if you wish more. Peninsula tour was the cheapest and the best contract. The bus showed up on time, got to where it was going (early!!!), and was the smoothest possible ride. Everyone had nothing but compliments on the professionalism of the staff and the bus. 4 stars because I had to figure out the optimal route of pick ups and drop offs. I would have hoped the bus company would be able to advise me on that. read more

Peninsula was great and easy to work with. Their rates were transparent and affordable. On the day of our trip for 26 people, our driver Patrick was friendly and professional and flexible to our changes in itinerary. They are a great option to work with for transportation. read more

We recently had the pleasure of using Peninsula Tours for a work event and had an excellent adventure. Our driver was right on time picking us up in downtown SF, got us safely and on-time to our destination in Napa, and then provided a fun-filled trip back home. The rates were highly comparable to other services and we couldn't be more pleased. read more

Hired two 50 passenger coach busses from Peninsula Tour to shuttle guests from downtown San Francisco to Treasure Island for a wedding. They delivered as promised: arriving on time, transporting guests to Treasure Island, and then getting everyone back to the city safely at the end of the night. Price extremely reasonable. read more

Used them for the first time this weekend. We got a 28 passenger bus to go to Russian River for the day. We had an awesome driver, Ron, who was hilarious and very accommodating. I called a few other bus companies and this was by far the cheapest option around. read more