Always greeted with a smile at the front desk! Shelly is absolutely a patient first, dedicated joy…read moreto work with! The Practitioners are all top notch! Cathey is incredibly kind! Thank you for all you do for your patients

I love my doctor, Crissy. She is fantastic. Without her, I doubt I'd be giving a full three stars…read more Last month I called to fill my prescription. I was told it'd be ready that day. I left work and drove 3 hours to pick up said prescription only to be told I was misinformed and that it wasn't going to be ready today. Luckily, they were able to "expedite" it and after waiting an hour and a half I received the prescription. This past Friday I called to refill my prescription. I left a message because the office was closed. Tuesday, I hadn't heard from anybody so I went in to try to get it and the lady finally put in the request for me and said they would call me when it is ready. Today. (Wednesday) I receive a voicemail saying I can't refill it unless I set an appointment. I show up at the office 5 minutes later at 10:45am to resolve the issue and I'm told that I "should have called earlier to set an appointment" and I could have gotten in today, but up until 5 minutes earlier I was not aware that I needed an appointment... Luckily I was able to set an appointment for tomorrow (Thursday), given the urgency. Yeah, that's great. But what would have been better is to have been able to receive my prescription today and not have to miss another day of work because of an operator error that was not mine and that I had no idea I needed to provision for. This place is not a bad practice, but of the four months I've dealt with them, two months have been negative experiences. Update (06/27/17): Melissa is rude as hell and I hate doing business at this establishment because she is so condescending and impolite. Today is the last straw with this woman. I called to tell them that my pharmacy said they can't contact my clinic to get my prescription and that I must do it. So I call the clinic, Melissa answers. I tell her what I need to accomplish and she says "well, you need to talk to the pharmacy about that." I tell her that the pharmacy said they can't do it and she says very rudely "well, they can" and just leaves a hostile silence in the air. How about assisting me in resolving the solution, Melissa? Instead of speaking to me like a fool? Finally, I get her to conclude with "I guess I'll get it sent over." Awesome! Now we're getting somewhere. Thank you! Not so fast. I sit here at the pharmacy for two more hours checking periodically to see if they have received anything. Nothing. I call the clinic. Melissa answers. I tell her that the clinic hadn't received anything yet. Very rudely, Melissa says "Well, we're in a clinic, so..." I ask her to clarify and she, rudely again, says "The doctor has to do it and he is probably too busy with patients to deal with it right now. He will probably do it at the end of the day." Thanks for being so informative, Melissa. Thanks for being such a great communicator and thank you for making me feel two feet tall and ruining my day every time I speak to you. I refrained from writing all of this for a long time because I knew that if I did then I would have to awkwardly face these people every time I go in to the clinic. But I've decided I'll just switch providers. I'll miss Dr.Brock, she is a wonderful person. But I am done with this unnecessary insolence.

Excellent Doctor and Staff. They are caring and attentive to the needs and concerns of our 90 yr…read moreold Mom. I appreciate that my Mom has FINALLY found a good Doctor in Granbury where she has lived over 25 years. He is understanding and is aggressive in treating her concerns. Thank you all. I highly recommend Doctor Lee and his Staff.

Dr Lee is in honest, doctor. I've seen him for at least 20 years I think. I trust him totally and…read morewould recommend him.

I've been a patient at Acton Medical for over 15 years, and I've never had a single complaint. From…read morethe friendly front desk staff to the knowledgeable physicians, PA's and nurses, I've always felt completely satisfied with my care. I'm fortunate to have been in good health and not needed frequent doctor visits, but when the time comes, I know I'll be treated with dignity and respect at this medical office.

The new phone system is the stupidest, most absurd thing I've ever dealt with. You can't ever get…read morethru to a real life person. You call and immediately get placed on hold for 45 minutes to an hour, and then sent to vm. When you leave a message they never get back to you. It's unbelievable. I don't know what the hell happened, but it's out of hand. The pharmacy won't fill my script until they talk to someone from the doctors office first, and since they can't get thru, I guess my meds will never get filled!? SO GLAD I PAY FOR THIS SHIT SERVICE

These people are amazing! They're taking care of both small…read moreand big things! Their professionalism shows up every day! Thank u guys

I went to urgent care and saw Janice after having a virtual visit with my primary provider (I am…read moreout of state right now or I would have went in person to my provider) , where the provider suspected a staph infection and recommended antibiotics. When I got there, no one took my vitals -- no temperature, no weight, nothing. When I saw Janice in person, she completely ignored that information, barely looked at my skin, and insisted it was pityriasis rosea -- even though I explained that my boyfriend and my cats had the same spots. She brushed that off and told me it wasn't contagious, which made zero sense. I had to push back and practically fight just to get the prescription I needed. Once I finally got the medication, my skin started clearing up the next day -- proving my original provider was right. Janice was dismissive, defensive, and unwilling to listen. I wouldn't recommend her to anyone who wants to be taken seriously or actually heard. 0 stars if I could.

10/10 recommend. With insurance prices sky high this is a great option for uninsured people…read more Great staff/doctors/very clean/organized/fast wait times.

Turk Express Care 2.0 this location is in Granbury. I also use the one here in Glen Rose, Dr. Turk…read moreand his wonderful wife Shelley Turk nurse practitioner is incredible. I started my journey with them about 12 years ago. They are kind, loving an incredible compassionate people. I love the fact that they take walk-ins and will allow you just to show up when you need in a moment of emergency. I also go to Shelley Turk for some Botox and some beauty. products facials. She also just got this incredible new machine called XO mind. It is a state of the art treatment dealing with your brain function, but also the machine also has features with other units that can tone your flabby bodies and also help with women's cognizance helping men stay powerful in the bedroom. This machine is incredible consultations are always free about Botox and fillers which I love that way you don't get ripped off from other people who else does free consultations in the willing to take the time to talk about fillers and Botox. nobody within 1,000,000 miles I think God that I found these people and I enjoy knowing that I am protected and safe and treated with the upmost advanced healthcare and keeping my youthful skin youthful. If you are interested, call today and make your appointment. I promise you won't regret it cash pay only that's why the prices are remarkably wonderful.

have been a patient for over 30 years…read more always attentive and on top of my health Follow-ups and appointment reminders are top notch

FIND A NEW DOCTOR, Granbury has plenty of them. Been a…read morepatient of Dr. Smith for over 30 years and loved him... However over the past 5-6 years things have gone south. From EVERY appointment being 45mins to 1 hour late, to lack of communication, to non-existent follow-up (still waiting on a call from December 2024 when I specifically asked if they would call me right back...yep, yep....NOPE!!) To seeing a different PA every time I go in, which means you have to start all your medical history explanation over, in fact, haven't even seen Dr. Smith in YEARS... My appointment was at 8:30am...and as per normal I pride myself getting there 15-20minutes early just to make sure all is ready so there is no delay... After 9:30am (1 hr after my appointment was suppose to be / 1 hr 20minutes since I walked in the door) I got up and left. Heck they open at 8:00am--how can you be 1+ Hrs behind and you only opened 30 minutes ago?? If the customer / patient was this late or missed an appointment then there are penalties associated with that (which I agree), but what happens when the clinic is over 1hr late??? Doesn't seem fair, my time is just as important as your time...and I am the Patient / Customer who is PAYING for the service. Used to be a great place, but either Dr Smith has taken in too many patients, they lack proper scheduling training, or purposefully they are just cramming as many cattle into the trailer as they can to turn a profit...either way, customer service has gone to heck...and too many other Doctors in Granbury to waste my time. KEITH KUNKEL

Went to see Dr Bhaloo at the Granbury location to have my ears/hearing examined. Nice office and…read morestaff upon arrival. Was seen shortly after arriving. The NP was great as was Dr Bhaloo himself. 5 stars all the way!

Dr. Bhaloo was very personable. He explained everything in a way that I could understand. His staff…read morewas prompt and courteous. Once I was checked in, I moved through the process in a timely manner.

Since changing to Cowtown, the care I have received has been nothing short of outstanding…read more Everyone in the office has been kind and have responded to my questions and concerns in a friendly and prompt manner. Andrew and his team are providing me with relief that I haven't been able to find any place else. I feel like I'm beginning to get my life back! Thank you so much for your kindness and caring. Leslie

Love this place everyone is caring and actually care about you it is so nice to have pe who care…read moreabout you