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    Nance Hicks - Lakeside Physicians

    3.0 (8 reviews)
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    2 years ago

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    5 years ago

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    7 years ago

    Dr. Hicks is literally the best doctor I've ever had. She genuinely cares about her patients and takes time to listen.

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    8 years ago

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    Charles Smith, MD

    Charles Smith, MD

    3.0(4 reviews)
    0.2 mi

    have been a patient for over 30 years…read more always attentive and on top of my health Follow-ups and appointment reminders are top notch

    FIND A NEW DOCTOR, Granbury has plenty of them. Been a…read morepatient of Dr. Smith for over 30 years and loved him... However over the past 5-6 years things have gone south. From EVERY appointment being 45mins to 1 hour late, to lack of communication, to non-existent follow-up (still waiting on a call from December 2024 when I specifically asked if they would call me right back...yep, yep....NOPE!!) To seeing a different PA every time I go in, which means you have to start all your medical history explanation over, in fact, haven't even seen Dr. Smith in YEARS... My appointment was at 8:30am...and as per normal I pride myself getting there 15-20minutes early just to make sure all is ready so there is no delay... After 9:30am (1 hr after my appointment was suppose to be / 1 hr 20minutes since I walked in the door) I got up and left. Heck they open at 8:00am--how can you be 1+ Hrs behind and you only opened 30 minutes ago?? If the customer / patient was this late or missed an appointment then there are penalties associated with that (which I agree), but what happens when the clinic is over 1hr late??? Doesn't seem fair, my time is just as important as your time...and I am the Patient / Customer who is PAYING for the service. Used to be a great place, but either Dr Smith has taken in too many patients, they lack proper scheduling training, or purposefully they are just cramming as many cattle into the trailer as they can to turn a profit...either way, customer service has gone to heck...and too many other Doctors in Granbury to waste my time. KEITH KUNKEL

    Lakeside Physicians - Address and phone number

    Lakeside Physicians

    1.4(10 reviews)
    2.0 mi

    Note: Unless there is more than one location, address and phone number, for this location, are…read morewrong. Change submitted, but see my photo of the business card for the correct data. This facility looks very new, so I suspect a recent move. Very happy with the care we received here. From the initial call on the phone, to the front desk when we arrived, to all the nurses and doctors. The check in process is fairly straightforward (see photo), and the wait time, even though there were a few people in front of us, was acceptable. The attention, care, and information we received was delivered with care and empathy. The only reason I did not go 5 stars, as that ALL the seating, in the waiting area was labeled "Do not use." (due to COVID). I don't why ALL the seating was like this. What happened to distancing? I did notice there was a water dispenser, not fountain, with cups. I thought it would carry a warning on "safe use", but I saw none. Bottom line: Hope we don't have to visit here again, but if we do, at least all the people are nice... But that seems to be true for all people in Granbury.

    I've lived in large cities most of my adult life, and when I moved to Granbury, I expected more…read morepersonalized medical care. I didn't necessarily expect cutting-edge treatment--just good care from a physician who genuinely cares. Unfortunately, that hasn't been my experience. I initially saw Dr. Casey Dean at Lakeside Physicians and was very pleased with him. However, the office operations and billing practices were disappointing. I went in for an annual physical, which is supposed to be 100% covered by insurance, yet I was charged a copay simply because I answered a question about how I was doing on my prescriptions. That apparently fell outside the scope of a physical. This was just one example of what felt like constant efforts to bill for anything possible. When Dr. Dean left the practice, I was reassigned to a new primary care physician who couldn't see me for nine weeks. In the meantime, my blood pressure prescription expired, and the office refused to refill it until I had an appointment. I was forced to visit an urgent care facility just to get a refill, which was both unnecessary and expensive. I would not return. I've since found where Dr. Dean is now practicing and am willing to drive to Fort Worth to continue care with a physician I trust. Very disappointing experience.

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    Nance Hicks - Lakeside Physicians - familydr - Updated May 2026

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