The service provided by this company is the worst I have ever seen. I have been waiting for a…read morerefund for a cancelled policy for months. The latest was this email they sent me two days ago about the refund. "Per the carrier, the refund check was mailed on 11/07/2025 to 14710 US Highway 17, Hampstead, NC 28443. Can you please check?" I drove there to see what it was and found that the address is the Horizon Insurance building in Hampstead, and they required me to check on it. It is now two days later (Dec 31st) and I have not heard any news from them regarding the check that was sent to their office. Total incompetence. Service is great until they get your money. Once they have your money they forget who you are.

Communication is not one of this company/agents strong points. once they have you as a customer…read morethey are done!

Insurance Buyers Beware of Farm Bureau Hampstead. We let it slide when they forgot to put both my…read morehusband's and my name on our insurance policy and we got jammed up in motor vehicle for almost 2 hours. We paid out of pocket $159 when they didn't follow up with our mortgage company for our homeowner's insurance and then canceled it. And now because of negligence again on the part of our agent (Dallas) we found ourselves paying $500 out of pocket for a windshield because glass coverage was overlooked since it falls under comprehensive insurance in NC. So what should have cost 14$ when the policy was put together if they had mentioned this ended up being a pretty hefty oversight! There was no offer to help after admitting a mistake just a .....well that really sucks for you attitude. Did they help us to save money? HELL NO! It actually cost more than our original policy with progressive. The lesson here......save yourself money and stress and be sure to pass over Farm Bureau Hampstead. Three strikes and they're out!

We had a water line leak under the slab of our 5 year old home. Very stressful to us, but NC Farm…read moreBureau made the process so easy and was supportive of everything we needed. Reimbursement was within a couple of days! Great job and thank you.

Steveo Stewart @ State Farm is the go-guy…read more He got me the best Home Owners Insurance amidst the odds of other competitors churning out boilerplate turndowns with very unimaginative excuses! While others fixate on transactional interests, Steveo Stewart calmly and diligently, furnished and empowered me with skillful transformational service. You got to meet with him

From the owner: To empower our State Farm customers to live the lifestyles that they desire. To develop leaders and…read morestewards in our community. To bond with those around us, inspire those who we meet, and to serve those in need. License #: NC-19439348, GA-3322734

Just a horrible business. They raised my rates over and…read moreover so i decided to find a better rate. i paid on time every month. They said they would fine me $200 to cancel early??? Well i just got a bill for almost $500 for canceling at 6mo INSTEAD OF PAYING THE GOUGE PRICES FOR THE WHOLE YEAR Its absolutely criminal... DONT EVER USE THESE PEOPLE. they raise their Rates to where you cant afford them then Fine you to cancel

From the owner: At Darden Insurance Agency, we provide dependable insurance solutions designed to protect what…read morematters most. Based in Hampstead, NC, we offer auto insurance coverage, home insurance coverage, business insurance, life insurance, renters insurance, and recreational vehicle insurance. We also support clients with claims assistance and educational resources to help them make informed decisions. As an insurance provider committed to clarity and service, we shop a wide range of carriers to find the ideal policy for each client. Our approach is direct, professional, and friendly, ensuring you understand your options and feel confident in your coverage. Contact us today to get a personalized quote and secure the protection you need.

If there was an option of no stars, this shop deserves it. I was forced to use this shop due to my…read moreinsurance company for repairs to my vehicle. I cannot express enough, to stay far away from Classic Collision. It started out w very poor communication from their estimator David Squitieri, and only got worse. After an extremely long repair, for minimal items. Was told my vehicle was complete. Verifying my vehicle had been given an alignment prior to pick up, I was told they thought it had been done, but had to get back to me. They rushed to get an alignment done due to they had not done one after front end work. I arrived the next day to pick up my vehicle, stating it was complete. Upon taking possession of my vehicle, first thing was a check engine light on, as well as my steering wheel being was completely out of alignment. I returned immediately to bring attention to David. David specifically told me, that Classic Collision uses 3rd party companies for certain repairs (alignment), due to they are a body shop. I was told by David, that Classic Collision has No control over their vendors as far as doing a good job. This was specifically for the alignment. As a business owner I felt this was unreal that an employee would tell me they use sub par outfits to do maintenane/repair jobs on customers vehicles, and they have no control over there work performance. I contacted the company that supposedly did the alignment on my vehicle. Only to be told they in fact did Not do the alignment on my vehicle. So it was done in-house, and David passed the buck as if the other shop did this. After being lied to to my face, I realized this was only going to get worse, it Did. Returned next day to pick up truck, again. Couldn't deal w this shop's inability any longer. Had to leave town shortly after, and drive this truck w trailer 2000 miles cross country. After 800 plus miles into the return trip, pulled in late night to get fuel. Pulling into fuel station, turned left and my steering wheel, and wheels were Locked in a full left turn. My truck was now stuck in this fully locked left position. After looking under the drivers side steering assembly. Noticed an Unbelievable oversight by Classic Collision, their technician that "aligned" the truck's steering wheel NEVER re tightened the bolts for the steering arm. This then caused the coupling to rotate roughly 210 degrees, and the bolts were forced over steel plate, and locked wheels left (pics included). If this had been at highway speeds, and turned left over an overpass, or for any other reason. This would have "locked", and forced me into a god knows kind of accident. this is not just a little oversight, but should be a dismissal of your duties as a technician. With onlookers help, due to I was now blocking traffic, and stuck in a full left position. was able to spin the locking collar back close enough, and tightened the bolts that were left loose. Proceeded on w the drive, after making it the full 2000 miles. Noticed Oil, and other fluids now leaking from where I just had repairs done. I have since had to re pay a local shop to fix the issues, correctly I might add. Please be advised, this is not a shop anyone should be taking their vehicle to, to have ANY work done on it. Bad shop, poor communication, poor repairs, as well as being lied to, beware you've been warned.

Long story short...Truck needed repair after accident. The shop was told that there was visible…read moreleaking from the brake drum and diff housing. The shop only repaired the plastic pieces from the accident and replace a rim, stating, no leaks were found and nothing was wrong. Picked up my truck in confidence, drove down the road to then realize my back wheel was wobbling...take it back, oh you have a cracked axle, insurance won't pay it now since we've already sent the bill. So due to their negligence, and lack of care to actually inspect the truck I'm now without a vehicle for 5 months because of the back and forth BS with insurance. Just own up to your mistake and keep your integrity! Don't give me the run around about how you didn't know anything about it! Don't trust them!