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    Richlands Insurance & Realty - insurance agent, home insurance, auto insurance, life insurance, business insurance

    Richlands Insurance & Realty

    (1 review)

    The level of care and attention we've received throughout the years and after hurricane Florence…read moreexceeded our highest expectations! I have never been disappointed with their service and I cannot recommend them enough. They will truly make you feel like part of the family. Thanks Mr. Ervin!

    From the owner: Welcome to Richlands Insurance and Realty Inc. We offer affordable Insurance as well as affordable…read moreReal Estate. One of the primary purposes of each business organization is to make a profit, for profits are necessary to the continuation and growth of any business. However, we believe that operation for profit alone is a sure road to failure. Therefore, the providing of complete service to our customers tailored to their individual needs, at a reasonable profit, has been and will continue to be the guiding aim of Richlands Insurance & Realty. This means that every customer of ours, regardless of the size of his account, is an important factor in our business. We hope to continue to build our business future upon the personal relationships which have characterized our business life in the past. To the extent we succeed in this, we continue to merit the confidence and patronage our friends and customers have blessed us with in the past. So, remember that whenever you have an insurance problem of any kind or any size, we consider it a privilege when you allow us to serve you. Visit us online or call the office for some friendly advice.

    Rob Cutting - State Farm Insurance Agent - Thank you Bob Hammond from Service Master for educational breakfast

    Rob Cutting - State Farm Insurance Agent

    (10 reviews)

    Hurricane Florence reeked havoc on this area of North Carolina several weeks ago. Despite the…read moredamage caused to Wilmington, and the entire coastal cities of North and South Carolina, Rob Cutting - State Farm Insurance was in the office and ready to handle customers claims a week after the storm hit land. We called on the Friday after the hurricane in hopes of starting a claim. Kyla handled our call and started the claim. She explained the whole process to us since we are unfamiliar with NC weather and hurricanes. We had purchased the NC named storm insurance when we originally set up our policy with State Farm. Since we had the coverage she explained that we file the claim with them, it then gets kicked to the state/FEMA, then back to State Farm. All our dealings would be with State Farm. After taking the information on our damage (to the roof and siding) she assured us she had all the information needed. She said to expect an email with the process and that it would include some names of companies that put tarps on damaged roofs. When the email arrived we didn't see companies listed for the tarps we needed so we called back. The company that originally said they were available had clarified that they only handle roofs crushed by trees and since that wasn't our situation the name wasn't included. Rob Cutting went above and beyond to provide us with several options before the day was over. We contacted the first name provided and got put on a list to be tarped. That's a whole separate five star review. On Saturday, yes the very next day, the State Farm Claims rep called and interviewed us on the damage. She took contact information for us and our daughter who is local and will be present for the adjuster when they physically come out to the property. After interviewing us she read back her report for our approval. Such professional service! By the third day, Sunday, our daughter had been contacted and an appointment was set for the following Saturday. While hearing nightmare stories from other people in the area and the hoops they are having to jump thru to find their insurance company is trying to weasel out of any coverage we feel fortunate to have our insurance in such capable hands. Thank you Rob Cutting - State Farm Insurance for the fantastic service during such a catastrophic time.

    Super friendly staff and loved taking headshots for this team! Teamwork makes the dreamwork!read more

    SFI Group - homeinsurance - Updated May 2026

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