Hurricane Florence reeked havoc on this area of North Carolina several weeks ago. Despite the…read moredamage caused to Wilmington, and the entire coastal cities of North and South Carolina, Rob Cutting - State Farm Insurance was in the office and ready to handle customers claims a week after the storm hit land. We called on the Friday after the hurricane in hopes of starting a claim. Kyla handled our call and started the claim. She explained the whole process to us since we are unfamiliar with NC weather and hurricanes. We had purchased the NC named storm insurance when we originally set up our policy with State Farm. Since we had the coverage she explained that we file the claim with them, it then gets kicked to the state/FEMA, then back to State Farm. All our dealings would be with State Farm. After taking the information on our damage (to the roof and siding) she assured us she had all the information needed. She said to expect an email with the process and that it would include some names of companies that put tarps on damaged roofs. When the email arrived we didn't see companies listed for the tarps we needed so we called back. The company that originally said they were available had clarified that they only handle roofs crushed by trees and since that wasn't our situation the name wasn't included. Rob Cutting went above and beyond to provide us with several options before the day was over. We contacted the first name provided and got put on a list to be tarped. That's a whole separate five star review. On Saturday, yes the very next day, the State Farm Claims rep called and interviewed us on the damage. She took contact information for us and our daughter who is local and will be present for the adjuster when they physically come out to the property. After interviewing us she read back her report for our approval. Such professional service! By the third day, Sunday, our daughter had been contacted and an appointment was set for the following Saturday. While hearing nightmare stories from other people in the area and the hoops they are having to jump thru to find their insurance company is trying to weasel out of any coverage we feel fortunate to have our insurance in such capable hands. Thank you Rob Cutting - State Farm Insurance for the fantastic service during such a catastrophic time.

I've been very disappointed with the handling of my State Farm claim through Rob Cutter's agency…read more The inspector did not enter the crawlspace, even though it was central to the moisture and mold issues I reported. My claim was denied, and after I raised concerns about the incomplete inspection, the same inspector was involved again. In my experience, communication was poor, and I do not believe the investigation was thorough. This has left me questioning the experience and qualifications of the people assigned to evaluate my claim. I strongly suggest anyone considering State Farm carefully review the policy's coverage, exclusions, and claim procedures before purchasing. When you need to file a claim, you expect a thorough inspection, clear communication, and a fair evaluation. I do not feel I received that.

Ever since Don Bullard's' successor sold out the business to Acrisure, it has gone down the tubes…read morerapidly. The customer service has gone from excellent, to virtually non-existant. It is almost impossible to speak to anyone due to understaffing, and I was recently told that Acrisure is about to let go of thousands more of their employees nationwide. After being with them for years, we will be soon looking for a new broker.

This is the absolute worst agency I have ever dealt with. They let my HO insurance laps twice. Once…read morewithout following through on an agreed upon plan and second because the carrier dropped coverage in the area. They are unresponsive, unprofessional and unhelpful. Can't advocate against them enough.

Maria is an excellent insurance agent. She works to find an affordable policy. She is always…read morefriendly and kind.

Super nice folks and a pleasure to do business with! We've never had any problem with this agency!read more

Tim Moore's Office is the best! They are always responsive, efficient, and extremely helpful. Any…read morerequest is promptly managed. All of the staff are OUTSTANDING. A special shout out to Rachel who recently helped me with a request on an endorsement.

I would definitely recommend this office to family and friends…read more Customer service is valued and response times are quick.

Best Ever !!! Never a problem I have that is not fixed or addressed immediately Longtime customer…read moreYou find the best no need to mess with the rest !

Easy to work with...reasonable prices...GREAT customer service! If you are looking for a good…read moreinsurance company, this is the one!

I've had insurance through State Farm and Mary Beth Morgan for almost 10 years and have had nothing…read morebut excellent service.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. License #: NC-1000055218

Quality agent with lots of experience and knowledge. I would definitely recommend Frank for your…read moreMedicare and life insurance needs.

From the owner: I’m here to personally help you find the Medicare, Medicaid, Life, Annuity, or final expense plan…read morethat is the best fit for you. I know the local area and know the plans that are available to you very well. I would be happy to talk with you in person or by phone. We can look at your needs, explore your choices and decide on a plan with confidence. I look forward to serving you. I am also available on Saturday & Sunday by appointment.