We are so grateful to Inform Real Estate, Ben Ferri and Nancy Briggs for helping us to settle in…read moreFront Royal, VA. We had very specific requirements and they found the perfect house for us. We spent several weeks looking at different possibilities. When the right house came on the market, we knew within 3 hours and were on our way the next morning to look at and bid on it. Nancy kept in close contact with the sellers realtor, and now we are living happily ever after. This company stands out in that they truly put their client's interests first. We can confidently recommend Inform Real Estate, Ben Ferri and Nancy Briggs.

I had an excellent experience living in one of Phil's apartments for 2.5 years. He's extremely…read moreaccommodating and fair. I had a 1 bedroom apartment very close to downtown Winchester on the 2nd floor. Parking was ample, it wasn't noisy, and it was a lovely apartment roughly 620 square feet. Water, sewer, and trash were included in the rent, me being responsible for electric. It was a nice experience with it. Plus, it had a dishwasher, and an in unit washer/dryer (stackables), but that's a major plus for an apartment so you don't have to pay to do your laundry. He also provides snow removal and quick maintenance repairs. That was a plus too. The apartment was mostly wooden floors so dust appeared rather often. There was also an AC unit and an electric heating system (no gas). But it was nice! Don't turn off the heat in the winter time though! If you are looking for an apartment in the Winchester area, this should be your first and only stop. Phil and Caroline will make you feel right at home, literally!

We had an apartment on the 2nd floor close to downtown Winchester and were there a year and a half…read moreor so. In our opinion our downstairs neighbor was excessively noisy , coming home at 2 am blasting the music, etc. Also, we were told not to hang things on the outside walls so we didn't. We were told not to burn candles, so we didn't. We were told we COULD hang things on the inside walls and we did... we were then charged for hanging things because we hung "too much". We were also charged for a bent oven door... we were told a child must have stood on it... we don't have kids, or pets... the oven door wasn't bent when we left the apartment. In our opinion, we were charged for bogus things so we didn't get our security deposit back. We tried to call and work out the discrepancy and don't feel we received any consideration. I would also add that we always paid our rent on time and never had any other problems until we decided to move out. We wouldn't rent from Griffin Properties again nor we would we recommend them.

I've had a great experience living at Autumn Winds. It's a wonderful community, especially for…read morefamilies with children. The neighborhood is peaceful, well-maintained, and feels safe. The leasing office staff are always friendly, professional, and welcoming. They truly care about the residents and are always willing to help with any questions or concerns. A special thank you to Saul and Angel on the maintenance team. They respond to maintenance requests right away and are always professional, knowledgeable, and courteous. Their quick response and dedication to keeping the property in excellent condition make a big difference. I highly recommend Autumn Winds to anyone looking for a clean, family-friendly community with outstanding leasing staff and an exceptional maintenance team.

Melissa and Brisa are very patient and thorough with all the residents. Their ability to deal with…read moreeveryday issues is very patient and professional. Saul and Angel get the job done, proactive, professional and makes sure they follow up to make sure the job is completed. I enjoy the resident functions.

I cannot rate A New Century Realty-- specifically, Thelma Ratliffe-- highly enough…read more We first met Thelma when we were in the market for an apartment in 2013. We were moving from 4 hrs away and needed an apartment ASAP, but we were also picky because, due to allergies, we couldn't have carpeting... and we were also not making much money, so we needed something inexpensive. We called Thelma, told her which day we'd be in town to look at apartments, and that woman spent six hours showing us places that fit our criteria. The thing about Thelma is that she wasn't just trying to get us to settle. She had honest discussions with us about what that apartment was like, and if we didn't want it, she didn't begrudge us. She hopped in her car and said, "Okay, I've got a whole list we can go through! Let's check out the next one." All of this effort over a rental! So when we were finally in the market to buy a few years later, we knew exactly who we wanted on our side. Thelma sent us listings, and any time we saw something on a drive or on realtor, we called her. She got back to us ASAP with information about the place and an appointment time to go see it. We felt secure in Thelma and knew that she wasn't wasting opportunities for us or not moving quickly enough-- an anxiety that is so natural when you're buying a home in a seller's market, as we were. We also trusted her sharp instincts when it came to knowing what kind of offers might be accepted on a home. Her accuracy was flawless. After looking at dozens of homes with Thelma (like I said, we're picky!), we finally got the perfect one for us. She helped us every step of the way, and that woman is SO GOOD at what she does! I never felt like a nuisance for calling her twenty times per week or for asking a million dumb questions. She's that rare combination of kind AND competent. For your own sake, work with A New Century Realty. If we ever sell, I know exactly who I want on our side.

When we moved to Virginia back in 2011 we used Thelma Ratliff w New Century Realty. She showed us…read moreseveral rental homes to us. We ended up renting a home in Stephen's City VA and it was a nice home. This rental was actual one of her own listing too, so it was win win for her. Upon negotiations w the homeowners and us we asked for them to allow us to put a couple wooden steps outside of the sliding back door to the backyard and they agreed at the time we signed the rental contract. So when it came time to add the stairs they changed their mind and broke the lease terms. They ended up to be very hard to deal w too and became quite ugly to us. So both parties decided to cease the lease and we left and rented a great place w a great landlord. So our problem we had w Thelma Ratliff is she lied to us and said that she had a potential renter that wanted to come look at the house that we were leaving but what she did was bring the crazy landlord into the property without proper notice and consent. Very shady- although we had nothing to hide but we just felt like that was a very unprofessional, shady and just a plain slap in the face. The homeowner could have just asked us to come by.

Great place to live, nice neighbors, great management and so glad that I moved here from Virginia…read moreBeach. Love the quiet of berryville well except for the train that keeps coming through haha. Looking forward to meeting more of my neighbors as time goes by and finding almost everything I want is no more than a mile away.,..., sometimes just a few blocks away. Visited mary hardesty house 4 years ago and knew immediately that this is where I wanted to retire .. 2 nice sized bedroom us 2 bathrooms a lovely kitchen and each apartment has its own private balcony and they don't pay me enough to say these things specially with a mind of my own! Nell Grant

Customer service is not this company's strength. The first time I called them to let them know that…read morethe dishwasher has not worked since we rented into the house, I was immediately given attitude. I noted this on our inspection, and it has been four months with no corrective action. The dishwasher has power and makes noises, which can fool any inspection, but water does not runs through the appliance properly. Dishwasher soap literally petrifies after it is inserted and the appliance cycles. Upon notifying the VA property group of the details, I was immediately confronted with defensive chatter and I could not even describe my issue. Rather than simply having my issue addressed by a professional, I was given disrespect. Something tells me it will be a battle to retrieve any of our security deposit. The appliances in the kitchen are very old none are fully functional. This was annotated on the initial move-in inspection, yet nothing has been done or acknowledged. This is my first time renting, I have owned several homes, just not in VA, and rented them as well. We just moved here from Florida to pursuit new careers and had little knowledge of housing in the area. I rented housing in Blacksburg, VA as a student 16 years ago that were in better shape with better management services. Virginia property group has demonstrated nothing less than predatory landlord behavior thus far. If they wish to have this posting removed, they can email jamorto1@vt.edu and continue the conversation if they learn some manners.

I've worked with Don Butler and the Virginia Property Group since 2009 to help manage a rental…read moreproperty in Winchester. Don is a class act - responsive and supportive of both the homeowner and the renters he works with. I refer people to him without any hesitation - great service from a great organization.

After relocating back for a job here I wanted someplace to be while I looked for housing. The staff…read moreis amazing here! I had a TV issue and within an hour they brought in a brand new 40" smart TV. This is a great value for the money you spend. It is quiet, well kept and safe. The owners are great people who often leave little tokens of their appreciation for You! I have an adversity to bugs and have never ever seen even one. They housekeeper does a great job on her days here. If your looking for a short term or long term rental you should talk to them!

Don't Stay Here if You're Allergic to Wasps or Rude Managers…read more I was placed on a three-month work assignment in Winchester, and the company I work for set me up in one of the loft suites at Winchester Executive Suites off Valley Ave. At first glance, the suite seems pretty nice. It is not the Ritz-Carlton Hotel, but it is also not a budget motel, like the Motel 6 that sits right next to it. On my first day in the suite, I witnessed a wasp in the suite in the loft area. I killed the wasp, and didn't think anything else of it. Three weeks later, I saw another one and killed it. I asked Keena, the housekeeper, if this was a normal problem for the suites. She explained that they get nests frequently because of the time of year, and that she was spraying whenever she saw one. And she did! However, when I asked Doreen, the manager, how they may be getting in the apartment, she said that they must be flying in when I have the door open and I'm coming or going. She assured me that there was no way that they could be getting in through the air vents. I slept during the day because I worked at night, so I didn't think this was very likely that wasps would be getting in the front door. Finally, Keena, the housekeeper witnessed one flying out of the air vent when she was cleaning one day. She placed a screen over that air vent and told the manager. The day Keena informed the manager, Doreen, of the wasps, I went to the office to discuss possible solutions for my problem. From the very beginning of the conversation, Doreen seemed annoyed to be dealing with the issue. She blew it off and said there wasn't much she could do because it was Friday before a holiday weekend, and nobody apparently wants to do their job on a Friday before a holiday weekend. She explained that an exterminator could not come out until the following week (after the holiday weekend). I was adamant that I wanted something done, because I am allergic to wasps and it is dangerous! And for my peace of mind. She begrudgingly asked the maintenance man to come look around and put screens over all the vents. The maintenance man came, looked inside the vents, didn't see a nest, put screens up and left. Neither Doreen nor the maintenance man informed me of what they had done or what they planned to do. I believed that an exterminator would come the following week, because that is what I had been told in our initial conversations. The following week came, and no exterminator. I went up to the office, and immediately Doreen acted as if I was a nuisance. She sighed and said "I thought we took care of this situation." When I asked if an exterminator was coming, she asked "Have you seen anything else?" She asked "If you're so allergic, why don't you have an Epi-pen?". Wrong questions, Doreen. The right thing to do would have been to say, "let me call the exterminator and get him out here". She then gave me attitude, told me she had done all she was going to do for me, and asked if I was going to continue to harass her over the situation. Flabbergasted, I turned around and left. I called the exterminator, and they informed me that a call had never been placed to them about coming out to view/fix the issue. So for the next 8 weeks, I slept on the couch, away from the loft area and was paranoid. For how much my company paid for me to live there, you would think that management would be accommodating in helping their customers. Unfortunately, Doreen is rude and uninviting. When discussing the problem with another tenant, he informed me that she told him when he moved in "Just don't piss me off and we won't have a problem!" Does that sound like someone who should be running a business? I don't think so.

We used Tony & Jacki to help manage our property while we were abroad for 7+ years and have nothing…read morebut positive things to say about their business, the service they provide, and also them as people. Please don't hesitate to consider them for your long-term rental and property management needs. Thanks - Derek

As most who have read my reviews, I am a food Yelper, but I could not pass on praising JT…read moreManagement Group. I had a four year relationship with Tony and Jacki while living in Falls Church, VA. As property managers, they were awesome. Always respectful of my privacy and property, they where always responsive to my family's needs. They are truly great people who are caring and compassionate about their clients. I highly recommend their services as property managers.