This area can be incredibly difficult to find rental properties in because of the amount of…read morestudents and professionals that commute to work in DC/NoVa. We searched to find a place to suit our small family on moving to the area, and found a vacancy at Tasker Village in Stephens City. They're absolutely fantastic about prompt and courteous repairs; every time we've put in a maintenance request they've been out in a matter of hours to fix tile, change filters, etc. The property managers are AWESOME and have gone out of their way for us several times. My husband went to college here and rented from them previously, and Doris remembered him from years ago and has been with us, along with the other staff members, every step of the way. Aikens is an awesome rental group, and our experience has been absolutely wonderful. Can't rate highly enough!

I lived here about 10 years. at first I really liked it. nice apartments that were well kept but…read moreover time the quality of management declined. in the beginning management was helpful and quickly responded to any issues. then over time there was a revolving door of managers the quality of which steadily declined. for instance, the posted office hours are not at all reliable.

Nice and decent place for town house rentals! It's quiet and problem free! I world definitely…read morerecommend living here

After I described my problem with a partially running circuit, I received an immediate step by step…read moresolution free of charge. The directions were clear and helpful.

Adam and his team did an outstanding job on a challenging renovation. The extra effort and…read moreattention to detail was professional. It's reassuring to find skilled tradesman who care about their work and reputation. Please extend my gratitude to Eddie and Tim. Thanks again for the great service and work!

After relocating back for a job here I wanted someplace to be while I looked for housing. The staff…read moreis amazing here! I had a TV issue and within an hour they brought in a brand new 40" smart TV. This is a great value for the money you spend. It is quiet, well kept and safe. The owners are great people who often leave little tokens of their appreciation for You! I have an adversity to bugs and have never ever seen even one. They housekeeper does a great job on her days here. If your looking for a short term or long term rental you should talk to them!

Don't Stay Here if You're Allergic to Wasps or Rude Managers…read more I was placed on a three-month work assignment in Winchester, and the company I work for set me up in one of the loft suites at Winchester Executive Suites off Valley Ave. At first glance, the suite seems pretty nice. It is not the Ritz-Carlton Hotel, but it is also not a budget motel, like the Motel 6 that sits right next to it. On my first day in the suite, I witnessed a wasp in the suite in the loft area. I killed the wasp, and didn't think anything else of it. Three weeks later, I saw another one and killed it. I asked Keena, the housekeeper, if this was a normal problem for the suites. She explained that they get nests frequently because of the time of year, and that she was spraying whenever she saw one. And she did! However, when I asked Doreen, the manager, how they may be getting in the apartment, she said that they must be flying in when I have the door open and I'm coming or going. She assured me that there was no way that they could be getting in through the air vents. I slept during the day because I worked at night, so I didn't think this was very likely that wasps would be getting in the front door. Finally, Keena, the housekeeper witnessed one flying out of the air vent when she was cleaning one day. She placed a screen over that air vent and told the manager. The day Keena informed the manager, Doreen, of the wasps, I went to the office to discuss possible solutions for my problem. From the very beginning of the conversation, Doreen seemed annoyed to be dealing with the issue. She blew it off and said there wasn't much she could do because it was Friday before a holiday weekend, and nobody apparently wants to do their job on a Friday before a holiday weekend. She explained that an exterminator could not come out until the following week (after the holiday weekend). I was adamant that I wanted something done, because I am allergic to wasps and it is dangerous! And for my peace of mind. She begrudgingly asked the maintenance man to come look around and put screens over all the vents. The maintenance man came, looked inside the vents, didn't see a nest, put screens up and left. Neither Doreen nor the maintenance man informed me of what they had done or what they planned to do. I believed that an exterminator would come the following week, because that is what I had been told in our initial conversations. The following week came, and no exterminator. I went up to the office, and immediately Doreen acted as if I was a nuisance. She sighed and said "I thought we took care of this situation." When I asked if an exterminator was coming, she asked "Have you seen anything else?" She asked "If you're so allergic, why don't you have an Epi-pen?". Wrong questions, Doreen. The right thing to do would have been to say, "let me call the exterminator and get him out here". She then gave me attitude, told me she had done all she was going to do for me, and asked if I was going to continue to harass her over the situation. Flabbergasted, I turned around and left. I called the exterminator, and they informed me that a call had never been placed to them about coming out to view/fix the issue. So for the next 8 weeks, I slept on the couch, away from the loft area and was paranoid. For how much my company paid for me to live there, you would think that management would be accommodating in helping their customers. Unfortunately, Doreen is rude and uninviting. When discussing the problem with another tenant, he informed me that she told him when he moved in "Just don't piss me off and we won't have a problem!" Does that sound like someone who should be running a business? I don't think so.

I couldn't even get past the initial call…read more I called in interest in a property that I thought was available based on their website; when I gave the address to the lady on the phone she said, "nope not available, I just received the deposit today." I said ah okay I see on your website it is available. She said "well technically it is I'm still receiving deposit today so yes it's available but going to receive deposit today." I told her, "I'm confused you said you recieved deposit but now you are saying you are going to? Can you explain?" Supposedly I asked with an attitude? because she responded "I did not say I received deposit today and if you are going to be like this I wouldn't want to rent anything out to you." *click* That was literally our convo. Honestly, it's not my loss. The website is clearly not updated and photos aren't either after further searching the website. Insult to injury was customer service was really bad. Sometimes bad customer service is doing you a favor....to stay away. I will. Thank you to whoever that lady was.

June/2023 I was approved for a two bedroom unfortunately I was not interested in the 6 properties I…read morewent to see due to the places had open windows when I arrived and some town houses were older homes with mold and holes in the floors and walls. I saw mouse traps and ant spray and roach spray and bp properties insured me that the place would be cleaned by the time I moved. Well they lady still insisted it's move in ready and I stated that I am going to be expecting to have my 4th son Aug 2023. July/2023 my son was born and I felt I had given some time for the places to be fixed up. I also received a pay raise at work my credit score was at 680 and I have money saved up for the move my commute to work is 1hour 25 minutes so every time I drove from Fairfax Virginia to Winchester I was spending a lot to look at places and work 4-5 days a week while trying to see places to rent. August 2023 I was on the waiting list for a place let me say this I had been waiting 2weeks for b p properties to contact me about 4 places 3bedroom homes for $1,595 and $1,695 monthly I was excited about it but this time I was told that I needed to wait two weeks but they would let me know within 3-5 days after 7days I was approved and signed my lease for a 3 bedroom for $1,365. And I received a call back from b p properties saying I was denied a no reason to why just sorry you were denied. This was odd because I requested information about a home that is 2 bedrooms or 3 bedrooms and my price max was $1,600 to spend. I was already working over a year in Winchester so when I was denied I was in shock because I was watching how b p properties had inquired information about my credit within 3 days and I still waited 2weeks before I began to search again. I am happy now with my October/2023 move in date with another property that did my credit check after b p properties. I just want to give you my honest review because I did my reviews from yelp to google to word of mouth and spoke with co workers an every person said that b p properties is not a good property management company to go with and I tried my luck only to be let down and lied too. Do your own research and remember if you have to put up with the scams lies a messy process now it's important to remember that you will have to deal with that and the maintenance request too. Not only was I giving up on the properties I looked at but I was denied by the company that now changed up the front desk secretary and the website and paperwork if you read the fine print it's all the same thing and I printed that out and still had to fill a new application and was told I could look at places as long as I paid 40$ well I never looked at places inside this time in august because they were not ready I was told I can drive by take pictures and b p properties took my money and time away and joy from my family for a fact.

Pine Plaza and the property management company that owns the apartments (The Property Portfolio)is…read moreAWFUL. Alimeda Lawhorne, the leasing consultant, and Courtney Jenkins, the property manager at Pine Plaza, were terrible to deal with. The regional property manager, Enrique Lorie, is just as terrible to deal with. I was supposed to move in in October, which Alimeda knew was a hard move-in date, and the apartment was nowhere near ready. See picture is the apartment in "move-in" ready condition... When problems arise, it seems to be a pattern that management becomes unresponsive. This is an extremely poorly managed property - the same property group also owns Morgan Apartments, just FYI. I would have rated this property zero stars, but it was not an option. I highly recommend looking elsewhere. There are better apartments and competent property management teams in the area.

Waited two weeks for a virtual tour and no one was there for it contacted them several times left…read morevoice mails no one ever called me back, it's very upsetting and unprofessional.

I called to inquire about their apartments they had marked available. No one in the office ever…read moregot back to me. I called and left several messages on different days at different times. No one ever answered, nor did they call me back. I even tried to get a hold of them by filling out their contact form online. However, still no response. I don't know how they treat their current residents. Hopefully better then they treat their potential residents! This is supposed to be a luxury apartment complex. You would have thought their customer service would be held at a higher standard. Oh well, guess I'll take my money elsewhere.

As a resident of Stuart Hill Apartments for the past five years, I couldn't be more happy! The…read morequality of my living space, the cleanliness of the property, the helpful friendly office staff, and the amazing responses from the maintenance department are far above the rest!! I cannot imagine living anywhere else! The resort like quality of the property, especially in the summer, makes coming home after a long hard days I joy!

The air conditioning has broken in our apartment 6 TIMES!! Every time they say have fixed it, only…read morefor it to break again, it has been broken now for 2 weeks straight and will be for another week. Inside the apartment is hot and miserable. Management HAS NOT OFFERED ANY HELP WHATSOEVER. We are incredibly frustrated with this company, they will not help us with fans, or put us up for lodging elsewhere. We have been without air conditioning for the hottest month of the year, it is hotter inside than out at all times of day, 85 degrees! We cannot even keep our dog in there and often have to stay elsewhere because it will not cool down at night. I have lived in many apartment complexes, few are as mismanaged as this one. If you have a chance to live elsewhere, DO SO! I would not recommend Stuart Hill apartments to anyone.

Our HVAC system has been broken for almost 45 days. We notified them on day one. The HVAC…read morecontractor came by and said our system needed to be replaced. Our system has yet to be replaced. They continue to lie to us and not tell us anything about what's going on. Go somewhere else! Go somewhere else! These people are crooks. They treat us like kids not like adult college students. We've been there for 10 months and we are moving out. If our lease was up today we would be out of there. These people are nothing short of liars, cheaters and crooks. Aikins group needs to do something about their management team at Pemberton. If we were one day late on our rent, they told us they would have legal action against us. Apparently we have to hold our end of the lease, but they don't have to. Do not rent at Pemberton!

I've lived in Pemberton Village for around 4 years now. I hope my review helps to provide you with…read morea realistic view of their services. First the Pros: The apartments are located in a safe part of Winchester. You are surrounded by nice upper-middle income neighborhoods with hardly any crime. The rent is moderately priced for this area. Also, water is included in your rent. For recreation, you can run through the neighborhoods or use the local path that goes through a small wetland wildlife preserve. There is also a 24 hour gym only a block away. Now for the Cons: 1st. There is a small railroad access line that passed within 50 yards of the property. These tracks are a secondary access line to supply a few of the local business and are usually used during regular daylight hours. However, be aware that during the day, depending on where in the complex you live, you may hear some noise from the trains a few days a week. It's not really a big deal. Personally I live on the far side of the complex and I've never heard anything.Still, this is something you should know in advance. 2nd. Pemberton does provide a laundry facility if you don't own your own machines. It costs $1.00 to wash and $1.25 to dry for each cycle. However, be aware that the dryers suck and you will need to dry your clothes twice. Again not a huge deal, but paying $2.50 to dry your clothes does get old...if your in a hurry. The washing machines are really hard on your clothes. Also the lids don't lock while the machines are in operation, so you'll need to hang around to guard your clothes if you're not comfortable with leaving them alone. I would recommend buying your own machines. Be aware, only three bedroom apartments have laundry hook-ups. So if you live in a 2 bedroom apartment you're forced to use their machines or drive down-town to another public facility which can be inconvenient. 3rd. It's standard Pemberton policy to increase your rent after each year. My rent started at $800 then went to $850 then to $900 during my first three years. My guess is you can break the cycle by moving out and moving in again. This is the worst thing about living at Pemberton! 4th. You should know that the exterior of Pemberton is well taken care of. The grass is cut regularly. The bad part about this is that the grass cutting crew starts early in the morning and don't stop until around noon. This can be problematic if you work 3rd shift and need to sleep during the day. 5th. Maintenance problems are handled relatively quickly. However, the overall quality of the apartments has diminished during my time here. Because Winchester is a college town, and because college aged students live in Pemberton, the apartments take a beating. To save on costs Doris and Lori have stopped making repairs in certain types of apartments (typically 3 bedrooms). If you move into a new apartment expect it to be dirty! Yes, you will need to clean you NEW apartment. It will PROBABLY be painted and the carpet MIGHT have been cleaned (though they say they clean it after each tenant, I think that's up for debate!). You may need to buy light bulbs because they will not replace them before you move in (especially in the oven and in the refrigerator - appliance bulbs usually cost around $4 each! - Yes it's a small thing but sometimes the little things matter!). I've known other tenants who have requested for certain items to be repaired and they have been told by the management that "We don't make those types of repairs". I believe this response was given when my friend asked to have flooring in the kitchen repaired because the seams had come apart. Dirt was gathering in the seam and it was making it difficult to mop. I personally think this should have been repaired because whenever my friend mopped I'm sure water penetrating under the floor through the open seam....talk about a maintenance issue! 6th. Typically second floor apartments don't have locks on their sliding glass doors! If you're lucky they will cut a short stick for you to wedge in the door. This is crude but it works very well. That being said, I really don't know why they don't simply put locks on the sliding doors, seriously guys? 7th. The hoods above the ranges do not vent to the outside. So if you cook a lot you might not enjoy having your apartment full of smoke and grease. This is another thing I really hate, what a shame. 8th. If someone lives above you, you will hear them! It's an apartment so I guess it's to be expected. Conclusion: Despite the long list of Cons I've provided, Pemberton is safe and affordable. It has it's problems but after living at other complexes and also searching for independent apartments and homes to rent it's defiantly one of the best locations in Winchester. My recommendation would be to live here for a year, then use the last few months of your lease to search for somewhere that is more desirable. I hope this helps!