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    Enfocado Group

    5.0 (1 review)
    Open 8:00 am - 8:00 pm

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    Property management

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    3 years ago

    Outstanding service provided by the customer support. Very professional and proficient at providing services.

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    Adams-Nelson & Associates

    Adams-Nelson & Associates

    (2 reviews)

    These guys should be ashamed of themselves. We lived in one of their properties for a year, were…read morenever late on a payment, and cleaned their house thoroughly after our initial move out. We were on very friendly terms with the neighbors and never once had a complaint for noise or annoyance. After our initial move out, the landlord came over to do a walk through. We thought everything would be just fine, and we were preparing for the holidays in our new home (this was a week before Christmas), so we asked that the walk through just be done without us and to let us know if they needed anything. THEY NEEDED THINGS!! One or two requests I would have understood...but they considered average nail holes to NOT be average wear and tear on the house! We had to come back and fill the nail holes and repaint EVERY wall where the nail holes had been spackled. Since this is an old house, that meant that every wall in the house (minute two rooms) had to be repainted. He complained of a dust bunny on the floor and said we should have at least swept...when we had swept AND mopped our way out of the house the first time. We primed over two walls that had been painted during our live there...but he informed us that we needed to prime and paint the walls the original color of the house. Then...he gave us the wrong color to paint, so the job had to be done twice. In order to get our deposit back, we did work on the house that any other property manager would have done between tenants. We were absolutely a source of free labor for the guys...and I reiterate, ONE WEEK BEFORE CHRISTMAS!!! Scrooges.

    I will echo much of what was said back in 2012 regarding Adams- Nelson. I lived in one of their…read moreproperties for just about 2 years. My initial thoughts on Adams-Nelson was very positive as they seemed extremely receptive to requests and were accommodating. This opinion quickly changed after just a few months. The biggest complaint I had as a tenant was the lack of property maintenance. Many of the issues that were requested to be fixed upon move in were NEVER addressed. Like the previous reviewer, our rent was on time and we took care of the property and were respectful to our neighbors and surrounding properties (going as far as picking up litter around not only our property but surrounding properties). During our move out is when the disaster really started. Admittedly, we did create a small amount of damage on the paint on a couple of the walls within the unit (think command strip gone bad). We contacted the property maintenance as to what we could do to minimize the amount of work they would have to do and to get our maximum damage deposit back. He evaluated the damage and provided us with paint to touch up the paint damage. After we thoroughly cleaned the unit (5+ hrs) we were told that the areas of the wall we repainted with their APPROVED paint were not up to their standards and that they would be required to repaint the entire wall since the paint was 5 years old and the touchup work did not match the existing 5-year-old paint. In addition to the paint, we were told that the unit was not cleaned up to their specifications (to the point the representative complained of the condensation that had formed on the shelves in the refrigerator). We did receive part of our deposit but when getting the check we requested an itemized list of the deductions to our damage deposit required by VA state code 55-248.15.1 "The security deposit and any deductions, damages, and charges shall be itemized by the landlord in a written notice given to the tenant, together with any amount due the tenant within 45 days after termination of the tenancy and delivery of possession" they could not provide. All things considered, I absolutely CANNOT recommend Adams-Nelson rental properties. They are extremely accommodating at first but when you move out the concept of "normal wear and tear" does not apply to their properties and you better be either (or both) a professional cleaner/painter or you kept the walls all bare and untouched if you want to get your full deposit back.

    Enfocado Group - propertymgmt - Updated May 2026

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