Let me start by saying that I am life long Pella consumer. I upgraded my first home with (13) Pella windows and (3 ) Pella doors. This unstall was completed in (5) weeks after the initial order with no flaws whatsoever. I was 100% satisfied with the LOWE'S installation team. I decided to have a front door and storm door installed on a new house just for the sake of having a Pella product in my new house. I made the mistake of using Pella of NC and it was absolutely the worst experience I have encountered in my 35 years of home ownership dealing with all sorts of businesses and contract services. My order consisted of an exterior door and a storm door. If not for the excellent installation by Jimmy, I would rate Pella at ZERO STARS if possible. It took nearly 7 months to finally get the door and proper hardware installed due to damaged product, several re-orders, and a no-show by Pella on a scheduled installation. Pella did offer a compensation of slightly less than 10%, but I feel I deserved more based on the following timeline: 12/9/24: Doors ordered 2/6/25: (1st install attempt) Door was severely damaged and had to be re-ordered 5/2/25: (2nd install attempts) Pella was a no show and did not contact me. (inexcusable) - Pella informed that my new door was "missing" and they would call me back when found - After a week they called and said they could not locate the door and had to re-order again 6/13/25: (3rd install attempt) Both doors are installed but there were no hardware/handles for the door - Hardware was re-ordered 7/7/25: Door hardware was installed Several Pella employees confided in me that Pella management can't keep up with small orders and that a recent influx of new employees was the cause of mismanagement and poor communication within Pella. Based on my experience, it is obvious that several key players on the Pella team have reached their level of incompetence. I would definitely consider other options based on the high number of one star reviews on Google, Yelp and the Better Business Bureau. read more

It's been almost a month. I emailed customer service per their request. Still nobody has reached out, contacted me, followed up by phone or email. I've provided them everything they needed to look into this. They simply do not care. read more

Pella Windows and Doors Showroom of Greensboro, NC - Pella key inserted into a Pella lock. - Windows Installation Near Me - High Point, North Carolina

I've paid a premium price for a completed project and so far I've made two payments. The case moulding that was sent to my home with the doors, isn't the same case moulding as my existing doors. The installer stated that he isn't sure why the molding wasn't checked before it left the warehouse. Before he left, he said that he would call us the next day to explain and to let us know when this would be corrected. We haven't heard from the installer, I've made several phone attempts, and I've left a voicemail with Rose, I've also emailed the sales person, Dustin Isenhour to get engaged to help solve these issues. There hasn't been any communication from Pella, I'm wanting Pella to stand behind their product/installation and the agreement that we entered into. Govern yourself accordingly, K. Edwards read more

Had entire window replacement in 2600 square townhome . Took 4 calls to get appointment to have someone come sell us this job. That should have tipped me off that communication wasn't good. Windows were replaced and I can't say enough good things about Chris and Shane that did replacement. Along the way ( it took over a year to get the windows to actually install due to supply chain) I decided to replace front door at their suggestion as they said they couldn't just replace old Pella glass door as frame was uneven. Got entire new door with sidelights and it's Beautiful. Problem with Pella is their repair/ replacement division for anything is subpar. They can't seem to repair weather stripping on door or replace cracked panes without me completely taking down plantation shutters. They put the new windows in without taking them down( at extra cost of 35$ per window) . But they can't replace the panes without same. They have poor communication and I would never use Pella again. I talked to a designer friend who steered me to them but after looking at reviews honestly I made a mistake. A big part of any home or auto purchase to me is" how good is the maintenance/ repair on this purchase "? With Pella it's not good. The man who came to repair door actually saw the hairline cracks in 2 panes and when he came back to replace said he was sorry he forgot to tell us all window treatments had to be removed ( by us). Poor service and installation reviews are all over. Should have done better homework. read more

The staff was great and the windows are the best quality. I have used them on multiple projects and everything was seamless each time. Highly recommend. read more

If I could give them fewer stars, I would. I called about a sliding glass door that is not sliding well and asked for a quote to replace the entire door. A man came out to give us a quote on September 18, 2018 and said that there was nothing wrong with the door - that there was likely just a small repair needed to the track on the bottom. He recommended that we have the door repaired. I called Pella back to get a repair scheduled - was scheduled out a month. I was told that I would have to pay approx. $160 fee to have a technician come out and repair the door. They said if additional visits were required or replacement parts to fix the door, then I would have to pay for those. The technician came out and within 2 minutes told us the door was rotten on the bottom and at a minimum one half of the door (the sliding portion) would have to be replaced. He could not repair the door. We got a quote to replace one panel and it was approximately $1700. We were also told it would not necessarily match the existing other half of the door and no hardware would be replaced. We'd also have to paint it ourselves or pay for painting. We went to Lowes and found a door - to replace the WHOLE door, for $2400. I then got a call from Pella to pay my $160 invoice for the complete and utter lack of service I got. I spoke to Amanda, the manager and explained to her that I will pay, but I think it is a sham that they charged me $160, after their OWN sales rep told me the door was repairable! I relied on that and then was told it was NOT repairable. She said that they consider replacement of HALF a door to be a repair, not a replacement, so it in fact, could be repaired. I would not shop here. I will never spend money with Pella again. I plan to use another company if I replace the windows or doors in my home, despite all of them being Pella currently. They're crooks. read more

Update. I leave a real and honest review then get a notification from pella, responding to my review two weeks after initial contact, that they're sorry if I'm not satisfied I to leave my contact info at pella social media something another. Are you freaking kiddy me!? Wow. read more

We ordered 2 sets of patio doors from Pella in Greensboro, and when the day came to install, they were not what we were expecting. One set of doors was supposed to have blinds. We called our sales rep to try to get this resolved. His response was condescending, telling me that we said the blinds were too expensive. That is at best a misstatement and at worst a lie. That is not the conversation I recalled having. He was barely civil, saying "I don't know what to tell you, it's not in the contract you signed." He was correct, the blinds are not in the contract even though we had discussed them. I think the most telling exchange was when I asked "how can we resolve this?" He responded "I don't think we can." He then said he needed to talk to his manager and hung up on me. We didn't hear from him the rest of the day. I understand that it's on us for not fully reading the contract. But the fact that he clearly didn't care is the real issue. What surprised me is that I got this sort of response from someone representing the Pella brand. On a positive note, the doors are lovely and the installers were extremely professional and courteous. read more

Soon after our initial review, the PellaDirect Greensboro social media manager contacted us to see what he could do to make this experience a positive one for us. We suggested offering a more financially reasonable offer to replace the window. The next day, the Greensboro support person called us back, offering to replace the window including labor for $250 plus tax. We accepted her offer. Today, the two techs arrived at the agreed-to time and within an hour the glass was replaced and the work area was all cleaned up. When I called the support person back, the total charge was just as we had agreed to. Thus, we've upped our rating to 4-stars out of 5 and if we hadn't had to write the original review, we would have rated them 5 stars. At this time, we're extremely happy with the replacement window and hope their product remains this spotless for years to come. read more

I do not recommend this company. I called for an estimate on a window repair and they scheduled me for the following week. When I received a confirmation call a few days before, they told me I would need 60 to 90 minutes for a sales pitch. I told them I just needed a repair so I was going to have to cancel. They have called me three more times and are harassing me with text messages almost every single day! I have asked them to stop several times and have even blocked their number but I still receive these messages from different phone numbers. If this is how they treat their customers before they are an actual customer, I can't imagine what type of disrespect it would be if you told the salesperson no in your home. read more