We went to Royal Isabela last night to enjoy the sunset, have a cocktail and then dinner at La…read moreCasa. The experience was a mixed bag. Good cocktails and then an hour wait for our appetizer. Then we proceeded to our table for dinner. We waited 20 minutes for water, then had to remind the waiter for our wine we had ordered (a 30 minute wait) and then to top that off, our main course arrived an hour later. There was absolutely nothing special about this experience. No one on the staff tried to make up for any of this. We will not likely return. What a disappointment.

6/10 stars …read more Positives : Let's start with our room- we had the presidential suite: number 20. It's the largest and has a walk out balcony that ends cliff side and has lounge chairs with a view of the beach below. The walk in showers are fantastic. The oversized private hot tub is great . The grounds are nothing short of phenomenal. By far the nicest in all of Isabella. Sunsets galore and ocean views that go on for miles. In summary : If you want to come here and not interact with anyone, order room service and hang out at your 1000 sq ft suite, take dips in your private hot tub and then wash off with open doors to the nature under a rain head shower .....then this place is phenomenal. I would come again, but only under these circumstances. Let's first note that I read all the reviews on the property before I booked here. I chalked the negative ones up to just "temperamental guests"..... Unfortunately, I was proven wrong. During our stay I tried to continue to tell myself that this is island life", "things here are on island time" ...."they probably have a hard time with retaining of employees" (among other excuses). ---- But then I came to realize, I'm still paying 1000$ usd a night to stay here plus meals...That being the case - it's not acceptable at any level. I'm tired of making excuses for bad service in the service industry and continually lowering my expectations so as not to ever get upset. Negatives: 1.) Child friendly!?!: (why ? .... this is a golf resort and has no childcare or child amenity's). We couldn't seem to get away from crying babies at dinner every night. This isn't acceptable when we paid over 100$-250$ for two people at each sitting to eat. Yet Management just accepts this !?!? Night 1: we had to watch a father change a dirty diaper on the golf course in front of our ocean view at dinner! Yumm! Night 2: we had to move tables to escape the same crying infant. Take your crying baby back to the room! Annoying ! Night 3: we had to ask for another table to make sure not to sit next to the same baby at diner (again crying). And yet again... the father proceeded to change the diaper again on a communal sofa right behind us at the restaurant ( Situations like this are not stellar experiences while eating lobster and steaks by the ocean.) 2.) Dining: Each meal takes at least 2 hours from start to finish even if you order your entire meal the minute you sit down. That being said, the food is amazing. Each dish was expertly prepared. Some of the waitstaff was great (Jessica) but most were not. Some even had AirPods in their ear while serving us. Their pizza oven was broken for our entire stay due to a bad part. (Disappointed to say the least since as their website boasts about their amazing pizzas). Sometimes we went to the golf shop restaurant... (to escape the 1.5 hour or more sit down experience at the main dining restaurant) and then more problems... ultimately, we were forced to order what we got the last time we came to eat at the pro shop (since none of the employees could find the menu ....---Not acceptable for paying 1000$ per night !--- 3.) Our arrival : we were told our driver would take us to our room and show us the property and explain how everything worked. ---- He said nothing! And didn't show us the property. We were left to decipher how the resort worked, ---just a bad start. Not acceptable for 1000$ per night! 4). Cleaning : if you call the maids, they will take all day to come. They will enter and replace towels but not clean or make the bed. Then, You will have to call at least twice more for them to actually show up and change the sheets and clean. I've had better housekeeping at a Holiday Inn. 5). Room service: The one time we ordered they brought the wrong food. 6). Management: Basically, You will be told different things by different people. Nothing is consistent.- why did you not sit down with us and go over everything? Especially since you asked if we were first time guests? Let me teach you how to manage the new guests : mention how to book massages, where the fitness room was, how there was an Easter brunch on Sunday, how there was live music for our entertainment on Weekends ....and so on and so on... :( but we got none of this. --not acceptable for 1000$ per night- 7.) Upon leaving: the manager had to ask us our casa number to check us out. (crazy since she was the same person who checked us in) -really made you feel not special. Also, she was basically just a human credit card machine reader. She didn't ask us anything about our stay or how we liked it.... It just makes you feel great....like you want to come again. (especially considering you just spent what most Americans spend on a car to stay there for 7 days)! Can you Please fix this resort!!! It is amazingly beautiful and it's a shame to leave your guests so underwhelmed by the way it's run.

I've been for a wedding and for work and it's such a beautiful location and the restaurant has…read moregreat food. Staff was very friendly. I had a suite on the beach side that included a patio, stove, and fridge. I will definitely be back!

I lived in Rincon for many years. I came to the restaurant Eclipse many times and found it to be…read moreexcellent. Wanda, who has been there throughout the years is great! This is the reason why I would give them the 5 stars. However, if you're planning on staying there DON'T. I don't know about the big villas but we stayed in the superior hotel room which was lousy. After taking a shower I walked barefooted on the tile floor. My feet turned black and the floor felt sandy, as if they hadn't cleaned the floors. Furthermore, the walls are paper thin. We could even hear the people next to us every time they went to the bathroom, and I'm not talking about flushing the toilet. I'm talking about every time they . IMO, they need to improve on their hotel rooms. It's a shame for such a beautiful property to have rooms that are not adequately maintained.

We just arrived and we are in love with this place! Its so beautifully decorated and super clean…read more We drove around and already found the beach, places to eat, etc. So far so good! Currently hanging out in the courtyard and its so peaceful disconnected from REALITY :)

We had a great stay and would 100% stay here again. It's a quiet/peaceful/safe area with lots of…read morebeaches and food options nearby, very clean, well-equipped and inviting both in our rental itself and the common areas. We had one issue initially getting the water to get hot in the shower but it was addressed promptly by the manager, who is very friendly and responsive to any concerns. I hope to return someday for another beautiful vacation!!

My bf is a regular annual guest at Villa Tropical and made a reservation here for a week for us…read morebefore Christmas this year. Although he'd reserved a studio, when we arrived, we found we had been upgraded to a one-bedroom unit, as the studio's door was being repaired. Late check in was very easy. The property's deck is large and has a gorgeous view of the beach directly below. You really cannot beat the location of Villa Tropical on Shacks. We enjoyed drinking our coffee on the deck whilst watching the sun rise in the mornings before grabbing our gear and walking down the short flight of steps to the sand. The gift shop within the office is a major time saver, too, when you need a drink or snack but don't want to drive. The Econo supermarket is only about an 8-minute drive away, though, when you do want to do a grocery run. It was awesome having a fully stocked kitchen and being able to cook and eat in most meals. We loved grilling on the deck at sunset! The Ola Lola restaurant is a cute spot a short walk away for food or drinks when one would rather skip cooking, too, and in each room, there is a very thorough guide compiled by the management with information on where to find all kinds of things in the area, from film development to entertainment. It was extremely convenient to be able to do laundry on the premises also. The staff are super helpful and maintain VT very well. Our unit (1B) was clean and comfortable, and by the end of our stay, we had fallen into a nice, homey routine. I was sad to leave and understand why Shacks is a place so many return to every year. The beach is clean, the big waves break far from the shore, there are interesting reefs for snorkeling, many days have adequate wind for kitesurfing, and there is a friendly surfer community among those who stay in the area both longer term and seasonally.

This is the best vacation spot ever! Super great accommodations and very helpful and friendly…read morestaff. The views are incredible and the resort is in a great location to get to jobos beach.

My husband has family in the area and we wanted to stay overnight for our Honeymoon but in a nice…read morearea. We called Oceanfront ahead of time and let them know this was our honeymoon, the lady offered us a room right on the ocean and of course we excitedly agreed! The price was under $100 for the night and we were so happy when we arrived. Our room's door opened right up to a deck that had stairs leading down to the crashing waves. Above us were two restaurants attached to Oceanfront. One was typical puerto rican food and the other was a sushi place. We ordered mofongo and enjoyed the beachfront views at night, with flickering candlelight at our table, and listened to the waves of the ocean while eating a delicious meal and refreshing drinks. I will definitely be returning for the views, food, and price!

This hotel is very pretty. The theme is of course ocean but I love the colors and the rooms are…read morebig. There is kitchen containing a fridge, stove, cabinets for storage, a washer and dryer and more. One thing however that was major is that it has an infestation problem. I found 3 American cockroaches inside the bathroom door. Imagine my fear and disgust as I went to grab my towel and saw 3 cockroaches right behind it. One crawled under my bed and now I am not sleeping tonight. I liked the hotel but it just needs to be cleaner and remove its unwanted guests.

Wouldn't recommend this place whatsoever!! They spent all money on the pool area, Rooms were very…read moreoutdated , 2 burner stove ( only one worked) , Electric outlets were broke ( couldn't t charge ANYTJING!) , Hot water ( was none!), and let's not Forget the very very very LOUD Air Conditioners. no sleep! No lamp in rooms (overhead light only) continuously flickering!!!!!! . Front room furniture was so worn out , the plastic cover faded from Pattern that once was and springs were popping out , Our shower was NEVER CLEANED the entire time we stayed here , mold started to grow on shower floor , never left wash cloths, never swept floor , fire alarm would randomly go off. No balcony as mentioned, although you do have a view of the ocean, ( if you look over all the dilapidated buildings that cover you view. There are definitely some beautiful beach areas that you can choose, but not this place!!!!!!

We are currently staying here , and have been here for a week. I gave this "resort" 4 Stars because…read moreof the staff, especially Yahiri & Jaynelle and the Bar and restaurant that they run!! FOOD 10 out of 10 !! Munfongo in Garlic Cream is AMAZING!! Portion Sizes are humongous, My wife who is Puerto Rican could not finish each meal, that's how big the amount of food they give you. These two ladies Yahiri & Jaynelle, were super friendly and made our stay so enjoyable. They both work so hard and are OUTSTANDING at there jobs!! The Pool area is very very nice , and the location is perfect , close to three super beaches, and a really nice Golf Course (Punta Boriquen Golf Club) ,which I played Three times this stay. My only negative is the the room has no micro waves. I will stay here again my next visit for sure , affordable ,pleasant staff and great Food and pool area. Frank P

Courtyard by Marriott Hotel is located in the Ramey Base in Aguadilla, Puerto Rico on West Parade…read moreS/N. I love going here during the week to have a Chocolate Ice Cream Soda by the tables near the pool or indoors in their big spacious ground floor restaurant. I especially enjoy a Saturday night in the Casino. It's a great place to go as a couple or with a group of friends. There's a large bar in the middle with a variety of wines, beers, cocktails & soft drinks & tables all around. It gets comfortably crowded & there's a DJ & live music to dance to. The space is clean, lively & modern & the staff is friendly & quick. A good place to go whether you're staying at the hotel or coming in on your own for a night out. Very popular & open to the public

It's ok but the place needs some serious updating. Nothing is really falling apart but there is 2…read moreAC units and I was in a 1 bedroom unit. They have a 24 hr shuttle to airport and back. It's ok. You can gamble and eat at Denny's 24 hrs a day! The pool is kinda dead.. Why is there 3 small pillows and 1 bigger pillow??

When we checked in our villa wasn't ready so they told us we would be staying in a different villa…read more The villas are pretty spacious however we had many issues. We woke up to being covered in bed bug bites. The shower head never worked so we had to use the tub. The AC stopped working after a few hours and just blew out air. Each villa has wifi unfortunately ours was not working, cell service is not great there. The doors dont seal so bugs and large spiders were frequent visitors. when we checked out there was no one at the office so we left our key in the lock box & left a voicemail. Probably would not stay here again.

Review: Extremely disappointed. They gave a us a room that…read morewas not prepared. My husband was so tired that he fell asleep unbeknownst of this, and while I unpacked I noticed such fact. He was so sound asleep regardless I was not going to make a big deal of it. They offered to change but I did not want to disturb him, nor was In the right state of mind to say anything because I was irate with all the noise around the room. Till they had an event on the restaurant atop the rooms. I checked on Walter at 8pm an was awakened. We were informed that this will end at 9, but the back ground noise was til 10. Then the racket of the cleanup crew was horrible. The bed was caved in and the toilet water gasket was loose it was filling several times during the night. It was very uncomfortable and I do not recommend you stay here. We're doing early checkout because we don't want to stay any longer. Quieren que patrocinen lo suyo, pongan de su parte. Room 108