Called Tom Alphonse with an urgent overhead door issue on Friday night, and he texted back almost…read moreimmediately. Filled him in by return text, and he committed right away to coming to our home the next day (Saturday). Texted me that morning when he was 30 min and then 5 min away, and arrived when promised with the necessary parts . Had everything installed, lubed, and up and running within 15-20 min. As other reviewers have mentioned, in addition to being super responsive he is unusually thorough AND a super nice person, with very fair pricing.

I first hired Thomas from Alphonse Overhead Door in June 2019 to replace the bottom seals on three…read moregarage doors, and I was extremely impressed with how quickly he responded and how thorough he was. He even caught an issue with a small shed door that had been letting in water for years. He recognized the problem right away, made the proper adjustments, and explained everything clearly. The work was done efficiently, and the quality stood out. In December 2022, I needed all three of my garage door openers upgraded, and I didn't hesitate to call Thomas again. He installed new LiftMaster units, and the difference has been incredible. The openers are quiet, smooth, reliable, and far more modern than the old systems they replaced. Once again, he handled everything professionally, tested all the features, cleaned up afterwards, and made sure I understood how everything worked. What I appreciate most is that the level of service has remained consistently excellent over the years. Thomas takes pride in his work, shows up when he says he will, charges fair prices, and treats your home with respect. It's rare to find someone who maintains this level of quality across multiple visits. If you're in the Merrimack Valley, the Seacoast area, or anywhere in Essex County, Thomas is absolutely worth calling for anything related to garage doors, repairs, or opener installation. I've referred many people to him and will continue to do so. He's a reliable professional you can trust.

I'm updating my review to five stars…read more Stephen and Justin Nelson of Lowell Overhead Door both reached out on this platform and wanted to come out right away to rectify things. They are currently troubleshooting their website to determine why they never saw our emails requesting their assistance. They made good on their promise to perform maintenance for the install mixup and addressed our concerns completely. That's the kind of customer service that drew us to hire them initially and that's the type of service that will keep us coming back and recommending them to friends and family. Thank you Stephen and Justin! Previously reviewed 3/15/2026 Rated 2 stars I hate to give bad reviews because I know how much businesses rely on reviews... it's their reputation on the line. I've given grace to this establishment however my patience has run out. A bit of background first... We knew we needed a replacement garage door because the door was rotting at the hinges. We had several companies provide estimates and ultimately decided to go with Lowell Overhead Door based on the initial meeting. Stephen Nelson of Lowell Overhead Door came out to our home in Amherst, NH and reviewed our options. He was very courteous, professional and prompt to respond during the process of purchasing the replacement door. We selected a Haas door. Stephen and Justin both came for the install of the door, rails and chain. Unfortunately most of the work was complete when we realized they were installing the wrong door. We decided to accept the door anyway and Stephen was nice to offer two maintenance visits for the mixup. We were grateful and impressed with his customer service. Once they left, that level of service disappeared. We have been trying since December to connect Lowell Overhead Door via text, email and their website because of performance issues with the door (intermittently reversing direction or not going down all the way, significant slack in the chain and the door striking the floor violently). We have received no response despite multiple attempts to make contact. With the spring coming, we want to use one of the maintenance visits we were told we would receive for their installation mixup. Again we've tried to reach out to no avail. So if you're looking for a company to install a garage door for you, you might want to skip Lowell Overhead Door if my experience represents how they treat customers after the sale and install.

We bought a house in Harvard with a 60 year old garage door we were sure needed replacement. Steve…read moreand Justin repaired the door for a very reasonable price. We were so happy we had them install 3 new doors in the new home we are building. Service and quality are superb.

The worker who came to fix our door did a great job and was very accommodating and knowledgeable…read more Unfortunately I can't say the same thing with whoever he works for. There is an issue with the sensors since the repair happened and the door does not sure properly, so I've been trying to get a hold of them to send someone back out to see and fix the issue. I've been calling daily for the last 3 weeks, no answer and their inbox is full so cannot leave a message. Not sure what the deal is but frustrating to say the least. I would look elsewhere for your garage repairs.

What a great experience with an expert team at PK Garage Door…read more I picked the right company. Everything went so smooth.

Charlie is responsive, does excellent work and provides great customer service. I highly recommend…read moreNDI.

They came within hours and fixed my door perfectly! Super professional and great value.read more

Fast service for a repair!!! Fair pricing and was honest about repairs. Would use his services…read moreagain. This was for a garage door repair in a condo building that has 4 garage doors. 2 were busted.

He finger-tip moved a motion detector in less than 6 seconds. He charged me 200.00 dollars. When he…read morerealized I thought it was exorbitant, he stated he had to cover his expenses. Certainly not due to my repair. I believe this was unreasonable and unwise. Such a business strategy, such a fixed-focused methodology will lead me in a direction far, far away from this service person and his company.

Quick response time to my questions and sending someone over immediately for a quote!!read more

Always impeccable service and prompt responses. Will always and continue using Fimble.read more

They were professional from start to finish. I had reached out to them via Costco and they were…read morevery competitive in pricing. I had multiple complications on my garage renovation prior to installing a new door. Fimbel waited over four months for our contractor to finish his portion of the garage renovation before coming out to do the install. The office staff and Jason were great to work with, even though I kept rescheduling multiple times. And the two service techs were easy going, pleasant and professional throughout the project work. Amazing job! Thank you!!

Garage door repairs are ho hum let's get it done. Well,…read moreElijah at Fimbel is different. He takes pride in his work and conveys important steps to maintain excellent operation to his customers. For maintenance and repairs, I highly recommend Fimbel Seacoast .

During Covid in 2021 we requested a small custom quote garage door (tempered glass) for our…read morepoolhouse. Friends of our purchased a similar poolhouse where they spent $1050 on the small door. I called these guys and they have claimed since materials are more scarce and such it's gone up 3x! Just, Highway robbery.

Great people covering the phones and where very helpful in finding me the part I needed that day in…read morethere stock!