My appointments with Dr. Maryum Gill at Broad Axe Family Medicine were positive while in the…read moreoffice, but the follow-up care was deeply disappointing. I alerted Dr. Gill that IBX required a prior authorization for a prescribed medication. Despite clear communication, no request was ever submitted. When I called IBX directly, they confirmed there was no record of any prior authorization from the provider. Dr. Gill's and her staff staff told me to "wait for the insurance company," which was inaccurate -- the process must be initiated by the provider. This demonstrated that both the doctor and her office either did not understand or disregarded the prior authorization process. If you are healthy, they will gladly take your office visit fees; but if you need real coordination of care or help navigating insurance, do not expect follow-through. Poor communication and lack of responsibility made this a frustrating experience.

had the worse experience with one of the receptionists. If I spoke to a patient like she did, I…read morewould not have a job. I was only doing what my insurance company advised me to do.

I have been a patient for 10+ years ever since I stopped seeing the pediatrician. I honestly have…read morenever had an issue. I'm surprised by the reviews on here. My main doctor is Dr. Kliger, but have seen Collyn and Sharon for sick visits. The office staff has always been helpful as well. I recommend.

I moved out here in 2005 and had the hardest time letting go of my general practitioner in NJ who I…read morehad been going to for 11 years. It's hard to find a doctor that you really and truly feel comfortable sharing medical history and information with. I had gone to Blue Bell Family Practice for a severe illness and had been misdiagnosed to the point that I had to be hospitialized over New Years two years ago. I should've known the Dr. wasn't "all there" when she showed up in a two-sizes two small track suit, chewing gum and not being able to ask me questions about what was truly ailing me. Yikes! A friend of mine suggested LMG Family Practice, specifically because their office is on the corner of 73 and 202 in Blue Bell - a 2 minute drive away. I got an appointment with Dr. Charles Kish - within minutes, I was hooked. Dr. Kish treats me like I'm an individual, he looks over everything, he's thorough and when I bring something up that needs attention, he never looks at me like I'm wasting his time or that I'm crazy. Recently I was diagnosed with arthritis at age 34 - he never said "Oh you are crazy, you are too young," especially as I have other underlying factors that pushed the arthritis. The front desk staff is also truly great. Robin (Office Manager) and Sarah (RN) are always helpful and get me in when I need to be seen. If ever I have a question, they are quick to call back, get information or get me referrals. I have truly found an office that cares. Thank you LMG!

Everyone's complaining about wait times and getting quick appointments. It's not a walk in…read morefacility. And medical staff pretty much everywhere are overbooked and understaffed. Go someone else, makes it easier for me to get appointments :) once you get in, it's a great level of care and they are very thorough. They don't rush appointments either which I love. Also, after your first visit, it's super easy to communicate in the app via messaging (sorry baby boomers) and schedule follow ups when needed.

They don't answer their phones. It's impossible to schedule an appointment. And if you're lucky…read moreenough to get in, they can't get you out fast enough. Service is awful.

Staff is pretty friendly, and Dr. Zhou is really great - very thorough, nice, and helpful. They…read moredon't do too well with ZocDoc, but pretty good with making appointments over the phone. The workflow is also such that I never have to wait too long to see a doctor. There was some difficulty at one point with getting my records transferred over from my former primary care, but not sure what the hold-up was there. Eventually, it got resolved. They're pretty technical too and I appreciate how they record everything electronically. I'm a fan!

Well my doctor's visit was okay, I gotten a doctor's note. I had to pay co pay in the front office…read moreand the person named Aliyah H refused to take cash at first and asked if I had card, she didn't let me scan to pay and took my card from me. After a minute so said she takes cash now.. later on that day I gotten a payment charge on my bank account from that same card. I do NOT use that card for anything else and I never put the card online anywhere. Aliyah H stole my card information and when I tried to call both Plymouth meeting family med no one answered and they are OPEN. They are open at 7:30 to 8 pm, they should answer the phone then.