If I could give this place a ZERO, I would.
Pee Dee Family Physicians has very good DOCTORS. Unfortunately, their NURSES and front desk staff are simply HORRIBLE. Local colleges give out nursing degrees and medical transcript certificates like candy these days, and many enter the field simply for job security and not due to any actual desire to help patients. Sadly, this means there are a lot of nurses and physician office associates working today who do not actually want to BE nurses and are actually very bad at it. Both the nurses and front desk staff at Pee Dee Family Physicians are a prime example of this; lazy, slack, poorly trained, and make many dangerous and unnecessary errors. If you have access to a computer and internet and can search Google, then guess what? YOU ARE ALREADY MORE QUALIFIED THAN ALL THE NURSES AND STAFF AT THIS OFFICE AND AT CAROLINA HOSPITAL IN GENERAL!
The nurses here give out incorrect information, take WEEKS to fill out paperwork (and then fill it out WRONG with no apologies) and have no sense of confidentiality whatsoever! The front desk staff are rude, will ignore you for long periods of time before finally waiting on you, and if you dare ask to speak to the office manager to complain about any mistakes they made or attitude from them, they promptly threaten to call security on you. The sad part is, this place actually has really good doctors. The doctors here are some of the best in this area, but since the first point of contact will always be the front desk staff and nurses, simply getting to the doctors is a headache unto itself. And if you are sick, you do not feel like jumping through hoops and going through such ordeals because you are already feeling bad. Stressful situations during an illness make you feel worse and lengthen your recovery time.
I've been a patient of this practice for over 20 years. I've been here for longer than most of the staff have even been employed. I was with this place before Carolina Hospital was even CALLED Carolina (it used to be Bruce Hospital) My mother used to see one of the doctors back in the 70s and followed him to this practice, and once my brother and I outgrew our pediatrician, she began taking us to this practice. When I got married, my husband even began going to this practice. My original doctor retired, and I have been seeing a new doctor, who is WONDERFUL. Unfortunately, I can no longer tolerate the rudeness of the staff and the incompetency of the nurses.
I don't plan on going back here. In fact, I'm warning everyone I know about the poor practices here. Please do not go here unless you don't mind your medical information being discussed (loudly) by front desk staff in front of a waiting room full of people, (A HUGE violation of HIPA laws) unless you want your sensitive medical information being faxed to random fax numbers by incompetent nurses, unless you want to be disrespected and called names by rude, disgruntled front desk staff who are never reprimanded for their actions...I could go on and on. There are better places in the area to get medical care, places that have friendly, knowledgeable staff WITH STANDARDS. Pee Dee Family Physicians is not that place. read more