Every time I visit I pay. 3 - 4 days later I always get a bill. One day I walked in and asked them if I had a credit / surplus amount on my account...the new admin assistant quietly told me there was approximately $200 on my account and that Colonial would never tell me this, that if I did not ask I would never know. Call it 'over-charging' or 'theft', doesn't matter. Every time I went after that I demanded they use that money and threw the bills in the trash. More negative things since then....I will be looking for a new health care network / provider. read more

I have been coming to see Dr Leonard for several years and I like him as a doctor. He is concerned about my overall well being. The problem is the practice and the management. If you have any balance above $25 they will not let you come in until you have cleared that up. I have always taken care of my bills, but sometimes it's harder than other times to pay it down. Rising health care costs do not help that either. I have at times been upset that they have not taken the time to discuss my test results at all or have not gotten the medicine I have asked for when I went in and had to call back and wait a day or two to get what I have already asked for. They have also had personal discussions on the phone and with other staff while I am waiting to check out. There are always ways to improve service and I generally think they try. read more

What an absolute customer service joke. I went in for my colonoscopy this morning, a procedure that had been scheduled nearly two months out. I arrived early, got checked in and was seated in the waiting room. After about 10 minutes, I overheard one of the nurses whisper to another, "Don't check any more patients in, Dr. Lowder isn't here." I thought to myself, maybe he's just running late this morning. I'll be here a little longer than expected today. A few minutes later, I got a phone call from someone at Colonial saying that I would need to RESCHEDULE my appointment and that they would get me a prescription for another "prep". EXCUSE ME????? I was prepared for my procedure and had done everything I was supposed to do in preparation. No one from Colonial had bothered to call me ahead of time, or had informed any of the OTHER patients in the waiting room, that my doctor was in NEW YORK CITY... I'm sorry, but after crapping my brains out for 12 hours and half-starving myself only to be told that, whoops, my presence wasn't needed, I'm NOT SCHEDULING or RESCHEDULING anything with you. Ever... This is beyond excusable, beyond reprehensible, beyond any sense of decency. So sad. read more

Why do you compromise customer service, which is the cornerstone of a customer oriented business? You called me a couple days before my appointment that had been set for a month to cancel my appointment and reschedule. You gave me the first available time, a time that was much more difficult to manage with my employer. Then leave me in the waiting room 45 minutes--all while I am fasting food and water! The staff are great, I would appreciate a little more courtesy on timeliness read more

If you want to be treated like a number, wait 6-8 weeks to get an appointment, sit in a waiting room for a minimum of an hour because of overbooking, all while dealing with rude nurses, I invite you to become a patient of this practice. read more

I know that healthcare workers are working nonstop during this global pandemic and I wanted to give a shout out to Dr. Jason Leonard and the staff at Colonial Family Practice! I went to be seen on Friday, was tested for COVID and the flu and got my results back already! Dr. Leonard is the BEST! read more

One month ago, I visited Colonial for a follow-up after a stress test and an echocardiogram. I was told that there would be a referral to a cardiologist in Columbia. Didn't hear anything for a week. Tried to believe that the cardiologist's office had dropped the ball. I've telephoned Colonial for three weeks seeking help. I always get a recording, am told that I will be contacted, and leave a message. That is a lie. I think there are good doctors at Colonial, but the management rivals anything I ever have experienced/heard of with respect to incompetence. I guess I'll have to visit the office, but God only knows how long that will take. I suggest looking elsewhere. read more

If you make an appointment you will be waiting all day. I had an appointment 10:45 am. Arrived 10:30 and was still in waiting area after 12:00. You will need to pack a lunch when going there. They move so slow and it takes them forever to update information in the system. read more

Dr. Grunsky sees my father and mother. I go with them to each of their appointments. When my parents moved down here Spring. 2016 he took a lot of time with them on their initial appointment. I was extremely impressed. My mother has had RA since her 20's, a stint in her heart, and other medical issues, he took the time to address each one and learn about her prior treatments. Each time we go in he's polite, listens, checks to see if she's doing what he recommended last time, and does not rush through an appt. she had an issues with her hand and he stopped us twice in the hallway to look at it and discuss it. I am so glad he was recommended to us. He has been very thorough, which was needed bc my mom had not been to the Drs as she should've. Mom, dad, and myself have been pleased - so 5 stars for each of us! Oh, his nurses have been wonderful too! read more

Can I take away stars? Urgent care Support staff and nursing assistants are complete jokes! Went in for sore throat. The nursing assistant did not take my forms I completed nor asked me questions to get an updated history. She wrote my family history of diabetes, stroke, and hypertension as my health history; she wrote down a glucose level on my chart without taking any blood; which by the way, isn't typically taken when complaining of a sore throat. Lol, when the doc came in and said my blood sugar level looks good, I said wow, how'd you get that from my strep and flu test? Doc said, "from you finger stick" - holds up hands, "umm, no, no sticks here". Utter confusion and b.s. After some investigation it turned out the nursing assistant who brought me back and started to process me, didn't take my updated info, wrote down my family health history as my history, wrote my blood pressure rate where the glucose levels go, and the list goes on. Total ineptness. Then when I was leaving they proceeded to give me a work note with another patient's name on it. And then the pharmacy techs didn't write the Medicine instructions correctly on the bottle. NEVER RETURNING. Y'all best get it together. read more

I am in the process of leaving Dr. Leonard's care because he has misdiagnosed me, ignored health problems, gave me medication I told him I was allergic to, and just doesn't listen to what I'm saying. I will definitely tell people to stay away from him and Colonial Family Practice due to several issues with the whole organization in general. I've made attempts to complain about problems I've had with an office manager or supervisor, but haven't been taken seriously. read more

If you want to be treated like garbage, feel free to go to Colonial Family Practice! Dr. Lucas consistentently had me waiting up to an hour to see him for a 5 minute blood test result or any appointment in general. He was incredibly awkward and unwelcoming. The staff was unprofessional, always laughing and making jokes in the hallway. After several months of going through the hell that is this establishment, I am finally done going. read more

I worked there and most of the people there are not qualified to be doing what they are doing. I was one of the CMA's. The way I got certified to be a CMA there was we all sat in one room and someone walked around and helped up cheat on the test. I would not trust my life with any of those people there. read more

I have never had a physical where you did not disrobe. Dr did not look for any suspicious moles, check reflexes, do ea,r nose, throat check or anything else commonly done in a yearly physical. Drew blood - left a bruise on my arm for almost three weeks. Yearly physical - insurance paid almost 400 for visit and I still owe over $800 - and I never got undressed!! Truly sad Now I have to call them back and ask why they did not call in my prescription renewal. No one in the front/back office seems to perform their job proficiently. Three weeks behind in providing Dr. with records that were sent from my previous physician. Disgraceful how there is such an uncaring support staff. read more

I am a patient of Dr. Leonard. He is a great doctor, takes care of my ailments and basically help me keep myself healthy. The staff is very pleasant to work with, always treating me with the utmost of respect, even thought i am just a regular guy that has nothing to that makes me notable or superior in anyway. I will continue to enjoy being helped by the CFP family. read more

This practice is awful. Dr Soto continues to make racist comments to his staff, they use store bought super glue to repair lacerations, and they ignore patient concerns. It's all about the money. Do not use them. read more

I went here for a physical to fulfill insurance requirements. I was asked my family history and was pointed to the door after that. Go somewhere else for preventative medicine. I should have read the other reviews instead of just the two featured. read more

I have called Colonial every day for 2 weeks and they still haven't gotten around to uploading my mother's medical records from FL. I am very upset with the medical record department, they won't even answer my calls. read more

This place sucks. I got here at 2:00 for a tetanus shot and it is now 4:30. 4 people have gone in front of me, the staff is oblivious and unprofessional, they appear to go on break whenever they want, overall just terrible. read more

My follow up visit after being seen as a walk-in was awful . I was given paperwork saying I have an autoimmune disorder. Then the PA says she is not sure that it is correct. She said she was going to call me back the next day (4/23/17), I am still waiting for her to call. When I call it's "she is working from 12-8 and she will give you a call back with the results " . These people will probably send me a bill before I get my results. I'm sure if it was a loved one of theirs, they would already know. read more

I just took my 4 year old boy to Colonial Family Practice because he had some weird rash on his face with no other symptoms. The staff and the doctor were wonderful with him. He even had to have blood drawn for a test and the lab staff were excellent at easing him. Thank you all for taking care of him and getting down to the issue! Our whole family goes there and we couldn't be happier. read more

The front staff at colonial family practice are rude and could care less that you are sick!!!!!! I urge you to find another doctors office. Everyone deserves to be treated with respect and kindness ESPECIALLY when your sick! read more

The receptionist was infuriating. I've misplaced my insurance card so I went in there with other valid information (driver's license, credit card, ss card the like) to verify my identity and to see if they could access my policy through my ssn (which, by the way every other doctor I've seen HAS had the capabilities to do so). I don't know if it's the small town of Sumter that is behind or if this woman was just too swamped to want to help but she had a wretched attitude. My ailment is as simple as I've been at work since Saturday night (it's Monday morning) working child care and possibly picked up pink eye from a child as there was a recent outbreak. My observation is she probably saw me and thought I was some sort of unemployed cuke-a-dook. But what if I were? I have insurance. Take your head out of your a--. read more

I don't recommend this practice to anyone. I've had so many issues with these people that could have been avoided. I've wasted so much time and money at Colonial that just thinking about it makes me sick. Between the unprofessionalism of the nurses, the miscommunications about payments from front desk, and the apathy radiating from the doctors has left a bad taste in my mouth for the past 2 years. If you value good service, I highly suggest you find someone else to take care of your medical needs. read more

if there was an option to give less than one star, i would. avoid this practice at all costs! words such as "quality", "proficiency", "COMPETENCE" are not in their vocabulary. The doctor i see at this practice is wonderful, but the supporting staff does not do their job well! do NOT use Colonial Family Practice! read more