The atmosphere is great, front desk staff are helpful and pleasant, and I love the well room that…read morewe can sit in when we are there for check-ups. We see Dr. Hanson for my 1-year-old. We have loved having him as primary care for our son. He is so attentive and never makes me feel rushed. In those early months he always told me that I was doing a good job- which is so vital to hear as a new mom! He is always gentle and kind and we love seeing him. We also love Dr. Joel in a pinch where we can't see Hanson. The only negative experience we have had has been with Dr. Miller. I know a lot of people see her and love her doctoring style, but it definitely does not work for our family. The first time we saw her, I tried to explain that my son was in a lot of pain at nighttime and waking up frequently. She told me that he just needed "tough love" and to let him cry. I eventually figured out on my own that it was constipation- but it's frustrating to tell a doctor that your child is in pain and feel ignored. She is also not as gentle as the other doctors and every time we have seen her my son has cried in discomfort when she checks his ears, which never happens with the other doctors. But I think some people like her "no-nonsense" vibe and she seems to work for some families, but is just too harsh for my taste.

We will probably be switching to a regular doctor soon because my son is aging out of pediatric…read morecare. We've been with Laurelwood since his birth and he is now 16. Over the years, I have had up and down experiences with Laurelwood. Here are my pros and cons: PROS: Friendly staff Great nurses Docs come highly recommended CONS: Our doctor is lovely but I feel like she's given me very limited options over the years to treat my sons autism and severe ADHD. Talking to other mothers, I felt like there were other options but when I brought them up, she always suggested staying the route. She referred us to a psychiatrist once but that was not a good experience. I once asked her if we could consult with another doctor in the practice because I had seen several articles he and others had written about his expertise with autistic kids. She took offense to my question and said she was the "autism expert" at Laurelwood. I did not like that and considered it to be very unprofessional. If your child is well and has no disabilities, I could see why you think this practice is perfect. However, if your child is sick on a regular basis or has disabilities, I would suggest finding a pediatrician who is open to trying everything possible to help your child.

Great clinic for kids. My son and daughter are regular patient there for almost two years nowread more

For a parent there is nothing more important than the health of your child. Consequently, picking a…read moregood pediatrician is an essential part of maintaining your child's well being. Rest assured that if you have a doctor at the Memphis Children's Clinic then your child is in good hands. My child's doctor is Scott Kloek and he is fantastic. He listens to any concerns I have and is great with my daughter. He explains any terminology to both myself and my daughter. Dr. Whitehead is another doctor in the clinic that I have seen and he also has an excellent rapport with both the parents and the children. They offer the kind of service you'd expect from a private practice without the lengthy wait. All in all one of the best Ped groups in the city.

I didn't make it past the woman that answers the phone. She is so rude I wouldn't step foot on this…read moreproperty. What kind of message does it send to people when this foolery is allowed to go on? There is a thing called compassion and that woman is sorely lacking!! Please find a different Dr. or Facility they don't your money and you won't be valued.

This unholy bureaucracy is what you get when you cross the vital, needed public services of…read morephysicans with the business plan and profit motive of Wal-Mart. You may wonder how a business so badly organized and incompetently run could survive the free market. For the answer to that, consider their high prices and the probability that they are raking in plenty of dough from patients' insurance companies. I could post a long, boring recounting of who-said-what here, but instead I'll sum it up this way: No one knows what's going on. No one makes sure that the things they say they'll do actually get done. No one follows up. No one listens to your messages. No one has a clue.

The care here is top notch! My granddaughter is crazy about Dr the name and nurse Amy and everyone…read morethere is nice from the moment you walk in the door to the moment you leave always pleasant always helpful. We plan to come here until my baby graduates from high school and goes off to college!

I really like the staff and doctors at the Arlington location but this office is lacking a lot. Dr…read more Adams comes across cold and non-caring. She doesn't have a kind bedside manner, why work with kids? Won't be back to this location.

I waited to at least 6 months to write a review so I could have some experience. I found out about…read morethem word of mouth and from my OBGYN office. They had a newborn seminar a month before I gave birth and I am glad they did. It was a great introduction to learn about their office and their physicians. The thing that attracted me to them was their professionalism and commitment to being available for their patients. They have extended hours for those who may not be available during the morning hours. You can go on nights and weekends. With that said, I chose Dr. Yani as our pediatrician. At the newborn, seminar his personality was very straightforward, he was knowledgable, and he seemed very patient and kind. I have been taking my baby boy for the past 6 months and I can say he has been all of those things. He is very reassuring, kind, patient, and available. Anytime I call him or text him, he is quick to respond. He does everything in his power to make sure that parents are not making unnecessary visits to the hospital. He has provided my family and I with a peace of mind. Office visits are normally smooth. When we check in, it's not long before we are called to the back. A nurse takes us to our room and get right into checking vitals, milestones, and explaining the process of the visits and the treatment/shots that he will be receiving. Once done, Dr. Yani comes in and check him and discuss any concerns we any concerns we may have. After the visit, we set out next appointment with ease.

Worst experience ever. This doctor Hussain was extremely impatient and not gentle at all with my…read morebaby. I went for my daughter's ear piercing, and instead of handling her with care, she was literally pushing my baby's face into the bed. After all the trauma my baby went through, she still couldn't pierce the ears properly - the holes ended up completely uneven from the markings she herself made. To make matters worse, she just rushed off to the next patient without any concern. I would never recommend this doctor; she truly should not be practicing anymore.

I called with concerns about our son's medication. They wouldn't give any advice until we brought…read morehim in (so they could get paid for it). I explained that wasn't possible for multiple reasons. They said they would call back and never did. THREE WEEKS LATER, we needed refills and a follow-up to our original issue. I called and their number was 'out of service.' We went up there and they were closed (on a Friday before 3pm!!) with no sign on the door. We called around frantically. I called on Tuesday and the receptionist had the nerve to be rude when I kindly explained our concern and needs. She said that in her notes they told us 3 weeks ago 'to do XYZ' which was completely untrue (are you adding false call notes to his medical records??) We also paid for genetic testing and never got the results. When I called to ask for the status (3 months later), they said 'oh, we can email them to you.' But didn't know when. What were they waiting on? These are too many errors for our liking.

A great place to start when your child has ADHD or suspected autism. The provide a good diagnostic…read moreassessment which is needed for adequate treatment.

Memphis Children's Clinic is a great office. The doctors are amazing as well as the support staff…read more They really care about the patients and families.

I will echo something that a few people have already said. The doctors here are great, and we never…read morehad difficulties getting an appointment for everything from acute illness to routine care. Our largest issue was with the billing department. We have two children, each had their own account. When we would pay a bill related to care they received, I cannot tell you the number of times the payment was added to the wrong account, so we would receive numerous bills until we called and the office explained what was happening. We basically had to call to fix this issue every time our children were seen for something. That was irritating, but relatively minor. The newest (and largest) issue that I have had is that the office double-billed my insurance. The first time the insurance was billed, the insurance paid the bill. Memphis Children's then sent my insurance the same bill, but credited the payment previously received as "other insurance". At best, this was an accidental oversight in line with all of the other billing issues we have seen. At worst, it is an attempt at insurance fraud. Either way. my insurance requires secondary insurance companies to pay prior to accepting the remaining balance. We don't have any secondary insurance, but because of the way Memphis Children's double billed, my insurance now thinks we do and has essentially put a hold on my children's insurance. This was brought to my attention as one of my children recently had an ER visit and I am now receiving bills/talking to my insurance company that cannot assist me until the secondary insurance is removed from the claim from Memphis Children's. So then I begin to try to contact the billing department at Memphis Children's for assistance. When you call the number, you are told all agents are busy, and are allowed to stay on hold for four minutes and 21 seconds before you are automatically directed to a voicemail that is full and the system hangs up. I am currently on call #10 (almost 50 minutes into this attempt) with no change. When I called one of the offices, I was told billing wasn't in the building and wasn't in this country. I explained the issue, and I was offered to be directed to an Office Manager. I left a voicemail for that person and am now waiting for a response from them as well. I also reached out via Facebook to see if I could get assistance that way. No responses across the board. So, while I like the doctors, the billing issues are not worth it - find someone else. Update 1: After 2 hours I was finally able to leave a voicemail. I then called back one more time and reached a representative. I explained what was going on and they said that they were just customer service, not billing, and my issue would need to be elevated to billing. I asked if I could speak to anyone - I would like warm hand-off to billing. I was told that there was no one in billing that I, as a customer, could speak to. The only way to have my problem resolved was to file an elevation ticket and I "should hear back" in 2-3 business days. Update 2: So I called the billing number back today after waiting for four business days. I spoke to a different representative this time, and after bringing up my previous experience, he noted that the usual wait time for a response is closer to 7-10 business days versus the 2-3 I had previously noted and my escalation was still being reviewed. We then discussed what was going on and he said that he'd never heard of this situation before so I needed to have my insurance company call him. When I asked if there was a direct line for that call, I was told no, but that any other rep could forward the call to him. I asked if there was a case number my insurance company could provide to be linked directly to my escalation, he said no, but that he would speak to them since he had the most recent information. All of this sounded like an issue. So, I ended the call, and called my insurance company. I walked through what was going on again with them, and they helped to the best of their ability, including going through their processes when a billing organization does not want to provide corrective actions. Then I told my insurance rep that the billing company wanted to speak to her because they had never heard of a situation like mine and needed to hear it directly from the insurance company. She asked if I had a phone number and representative, which I provided, but she was a little hesitant when she found out it was a call center not a direct line. Luckily, she managed to get through, but wound up speaking to the representative who "helped" me last week. In her words, "I am trying to figure out a way to say this.... I understand your frustration." So the rep she spoke to said that they had never heard of the representative I had spoken to an hour earlier, so he would not forward her.

I have been a patient of the Family Medicine Group for about 30 years. Dr. Miller and Dr. Hyatt are…read morevery professional and kind. Also, the nurses, technicians, and secretaries are kind and helpful. Dr. Hyatt always spends the time needed to answer my questions and also to help with other things; she is super supportive. We appreciate your help and kindness throughout all these years.

My wife and I have been patients of the Family Medicine Group for over 30 years. Dr. Miller, Dr…read more Hyatt, and Mr. Green are very professional and kind. Also, the nurses, technicians, and secretaries are kind and helpful. We appreciate your help and kindness throughout all these years.