my mom was transferred to Julia manor in 2011 from meritis medical center. her collarbone was…read morebroken at the time, but nurses would toss her back and forth without sympathy of her pain, and she was unable to speak or move, she could only whisper that she was in pain but ignored. she was denied pain medication for long periods of time every day and she died there after being with them for less than 2 months. I feel she wasn't cared for like she should have been. the nurses there would not answer our questions or provide updates and had no empathy or sympathy toward her at all.

Julia manor is a great place. The staff is great and the food is good. They also really know what…read morethey are doing and helped me recover from a hip replacement. I would definitely recommend this place.

This place has people who do not know what they are doing! Courts never listen to PT's because they…read moredon't count! I was hurt by Meredith in PT because she had me doing exercises that I shouldn't be doing. This is what happens when you go to places like this and the people working on you are NIGHT SCHOOL certified! I have filed a law suit but it doesn't give back the three years which has been taken from me by an incompetent moron! Last this company Meritus likes to sidestep something like this because they have money to deny the truth. Don't think the Patient Advocate is there to help you! It is Meritus first line of defense and first line of circling their wagons! Do the right thing and settle because your PT did medical malpractice!

Carolyn is awesome. I started at Total Rehab after rotator cuff surgery - very, very sore and…read morerestricted. Carolyn and Amy were amazing. They were patient, kind, intuitive (freakily sometimes - in that they knew exactly what needed to happen to help), and personable. I appreciate honesty, and they gave it to me straight. After ~3 months of therapy, and with a full plan of what to do now, I am on my own with the use of my arm back and the great possibility that all will be fabulous very soon as long as I keep working. I cannot recommend them enough. I will miss them greatly!

The place where you don't want to go, but usually your employer makes you go or even worse in my…read morecase the Federal Government makes you go. No not for a drug test in my case. Though I'm sure they might be testing my urine for more than the kidney function that they insist they are doing. I go there yearly for my DOT test. To see if I'm a mentally & physically healthy person to drive 18 tonnes of pure death down the interstates. The staff are friendly enough now that the wicked witch of the West has moved onto pastures new. There is no issue with my getting down to my skivvies as they test my reactions. No longer done in the general waiting room thank the Lord. Yes you can be waiting way past your scheduled time. As beyond all it's a medical practice so... time operates differently. Clean, friendly and more than willing to take my $85.

i was visiting my roommate and there was NOTHING remotely good about this facility it was a place…read morewhere they supposedly are taking care of her. I say this because I was there for 1 and a half hours and they hardly checked on her except to give her sustenance. i am so livid the place had a horrible stench.

Had an injury in my shoulder about ten years ago. They were…read morewonderful. Laura Blair was my PT and Tina was her Assistant. Between the laughter and the excersise I healed quickly. Recently I experienced the same injury. They assigned me an OT ( I didn't need an OT). My new person is Jenna. She didn't help much and caused me a decent amount of pain. They seem to have a good bit of new people there. Where did everyone go?

I was given the recommendation to go to this group, by a friend, following a neck fusion. During my…read more2 1/2 months of therapy, I was seen by Kelly Slocum and Julie Martin. Both of them were incredibly knowledgeable about how to improve my mobility and which exercises would serve me best in reaching my goals. I tend to be a bit shy but both ladies helped me to feel comfortable and even made me laugh at every visit. I personally can not say enough good things about both of these physical therapists. Highly recommend them both!

Allen Snyder of Antietam Health Care set up an appointment for my wife on July 31, 2024. When we…read morearrived at 3:25 for a 3:30 appointment, we found his door locked with no one present. We tried calling him and texting him for the next 20 minutes with no reply. He later claimed that he fell ill and was in bed. Unacceptable. Very unprofessional and caused my 71 y/o wife with severe anxiety (which is why she was going to see him) to have a panic attack in 94 degree heat on his front porch. Avoid this guy at all costs. James Zrimsek

Very knowledgeable, able to answer my questions, friendly, experienced. The best physical therapy I…read morehave ever gone to. I highly recommend them.

Just a note about my outstanding experience with this location…read more Dr Kristin Lumm and her staff have been amazing from the start. I wanted to avoid shoulder surgery so I came to Pivot to explore my options. Dr Lumm and her staff worked with me as well as taught me exercises I could do at home to strengthen my shoulder and the muscles around it. We made tremendous progress, unfortunately the rotator tear was too severe and I opted to go ahead with the surgery. When my Orthopedic Dr. recommended the start of post op Physical Therapy, Pivot was my first AND ONLY call. Janice made scheduling my appointments a breeze. She provided me with a printed list of my appointments as well as made reminder phone calls the day before each appointment to help ensure my therapy progress stayed on track! Keshia and Joslynn went out of their way to push me and encourage me every step of the way. I'd almost say I had fun... (When I didn't want to punch them in the face! ) Dr. Kristin Lumm is made of Awesome. Fact. She's always ready with a smile. Really listened to my goals and developed a plan to get me there. Under her direction and care I'm back to work now. Many, many thanks. Lastly and just a comment about this other review, in the MONTHS of pt and recovery that I personally have spent at this location, I have never once witnessed anything like Lisa D stated. I have in fact seen Spanish speaking patients with translators working together with the staff so I can't even fathom her review. So, as Ygritte from Game of Thrones would say... "Lisa D, you know nothing"

Active Physical therapy is a great clinic I have been in the work hardening program there the staff…read moreis really top notch they deserve all tens when it comes too the one on one time with the patients they are pleasant and knowledgable on what it takes to get you to the goals you are trying to reach they seem to spend quality time with their patients I never feel rushed

I was referred here after my car accident and it was the best decision I made to follow through…read morewith. The staff is amazing. Pam greets you everyday with a smile and always gets any issue with scheduling resolved right away. Every single physical therapist and Doctor here is amazing. Kyle,Julie,Marlon,Renee and Corby all feel more like family. I feel I have improved tremendously since I first started coming 2 months ago. They truly encourage you and help you get back to your normal self. The environment is relaxed and you eventually start getting to know the other clients that are regulars too. I would recommend everyone to come here. I have gotten muscles firing that I haven't felt in a long time. I owe that to everyone here at active physical therapy Hagerstown. I wouldn't trade this place for the world!