I took a cross country trip using Greyhound bus services. Not to mention the fact I must have…read moretransferred 8 different busses or more, this is some what barely understandable, considering the company must make a profit. There is a serious problem with most all of their employees and drivers. 9 out of 10 of the hundreds of employees total I had interaction with, had serious attitude problems, control issues, and threatening almost everyone they come in contact with. Many times the employees caused the very problems they were supposed to attempt to avoid. Since they have a Monopoly on this business, they treat their customers who support their business like animals. One person fell asleep and his mask slid down half over his nose and still completely covering his mouth was woke up and thrown off the bus in 30 degree weather because he did not speak English and could not know what the driver was ordering him to do. This type of aggression against customers is so sad. Something must be done

When I booked tickets via Amtrak to travel from Vail to Omaha, I thought I was getting a great…read moredeal. We'd never ridden the train before, and I thought it would be a nice alternative to flying out of Denver for our trip home at the end of a nice vacation. Unfortunately the Vail to Denver portion of the trip has effectively ruined my experience, and who's to blame? Greyhound. Through a bit of luck that unfortunately involved a knee injury, we arrived at the metro transit station in Vail 3.5 hours before our bus was set to depart to Denver. Imagine my surprise when we were told that there wouldn't be any available seats for us on the bus, even though we had reserved tickets in hand. The bus apparently already had 48 people as it arrived in Grand Junction, CO and would will up to it's max of 55 before reaching Vail. Apparently this happens all the time. So instead of being able to use our reserved bus tickets that cost $54.90... We first had to book ourselves last minute on a CME shuttle from Vail to Denver for $136.00. But since CME only goes to the Denver Airport, we then had to then book Big Sky Shuttle to the Amtrak Station for another $40. Luckily we were able to catch the train, but with a total expense of $230.90. Thanks for nothing Greyhound. No wonder nobody takes the bus.