Wow, what a great staff! Came into town for the 4th and had some issues with my road bike. The team…read moregot my bike back into working order the same day so that I could join the group ride the following day. The shop was super cool with a great selection of bikes and equipment. I would highly recommend Outspoken if in the market for service or a new ride!

My bicycle is fabulous! It's an easy ride for a Senior over 80! Just rode 1000 plus miles in less…read morethan a year!

Wow, what an exceptional business and team running it! Without a doubt, the best repair service I…read morehave ever received in my life. ST Bicycles delivered superb repairs at excellent rates and did so with a caliber of customer service I almost never experience on a day-to-day basis. Anthony, the Manager, was not only extremely knowledgeable in repairing bicycles (and more specifically electric bicycles), but he truly acted with virtuous honesty and warm compassion for the customer. I was humbled to have been treated not just as a customer, but as a human being - this behavior exudes the invaluable feeling of a family business. I told Anthony that I took the bus to get to ST Bicycles (since I don't own a car), and so he offered to take me home in his car - that kind gesture alone was extremely uplifting. Without hesitation, I recommend ST Bicycles to anyone in Tampa looking for unmatched service. I know I'll be back for any future bike repairs.

This shop and Cale went so above and beyond. I went in with my old bike told em my riding style and…read morebudget, bam they personally built me a bike that went above and beyond all my expectations. Found a new bike shop for life.

Everything I want a bike shop to be. First, open on Sundays, which is so convenient. Second, able…read moreto hear about what had gone wrong, and then able to diagnose correctly what was needed. Third - able to fix it right then! I also loved that they had a lot of bicycle merchandise, including riding clothing and hats. After having a rear flat tire on my bicycle, and having a local shop unable to fix the problem, I brought my bike here. The worker put it up on rack, showed me how the new tape I just paid for at the other shop was put on incorrectly, AND showed me that my tire had see through patches on it, and clearly needed to be replaced. My tape, tire and tube were replaced, the cost was reasonable, and I was in and out of the shop in under half an hour. This is my new bike repair shop.

Fixed my son's bike no problem! Mike was super nice and knowledgeable! Will be back with any…read moreissues

the guys in the back have worked on my bike twice. Both times, I walked in w out appointment and…read morethey fixed my bike right then and there. they were minor repairs, and one of the times they didn't even charge me. they are so friendly and fast. I kept insisting on paying them, but they wouldn't take it. I will go to them to purchase a bike or do any repairs. I trust them a lot.

Needed repairs for two bikes and brought them in for service. Rep provided service options and…read moreexplained each plan in great detail. Fast turn around and my bikes look and ride great. Exceptional and friendly customer service.

Put a downpayment on a Specialized Roubaix SL8 (base model). Few days letter get a call from Carlos…read moreassuming he's updating me on when the bike will arrive. Nope. He attempted to change my mind / upgrade to a 105. This was highly irritating b/c at the shop I was unequivocal with Jonathan that i did NOT want the 105. Now my SL8 is in limbo. Alex seems to be the most helpful on the staff. I have called proactively to get updates and being ignored. I really want to support local biz here in Tampa/St. Pete but feel deflated and full of regret. I really don't want to post a 1 star review, but reading the others, clearly I'm not alone. They underestimated me as someone who works in PR and has access to all the cycling publications in the U.S., and local press including Tampa Bay Times, St. Pete Catalyst, and more. I will also get it inspected upon arrival by a trusted local shop near me in St Pete. Spoke to Carlos on the phone today and he didn't have the tracking number. Had to go "chase it down" from the Specialized sales rep. I now know what is likely going on: They are purposely delaying shipments and using customer deposits on expensive bikes as interest free loans to boost short-term liquidity. This is not only deceptive biz practices, but a directly violation of the FTC's rules and regulations. I'm prepared to file a report if I do get answers in the next hour.

These guys were amazing. Brought in a wheel that needed…read moreimmediate TLC. They were quick and got me rolling within an hour. Very helpful staff and knew what they were talking about. Highly recommend!!!

I highly recommend Citrus Park Bikes. They are honest, knowledgeable and friendly. I went in today…read moreand they filled my tires with air, adjusted my seat and handlebars all with no charge. I appreciate their kindness and will definitely be purchasing my next bike from them! Robin Q

my friend went here to get his motor fixed and when he got it back they messed up his brakes they…read moredid not work at all and his throttle kept getting stuck and he almost crashed because the throttle kept going and he had to turn the scooter off. He brought it back a second time so they could fix the stuff they already messed up and they told him it was fixed but they only made it worse and so he picked it up and it was still messed up and he was riding it and then the throttle started rapidly accelerating and he crashed.

What is customer service to you? In the world of Internet shopping, today I was reminded why local…read morebusinesses at their core are still about customer service. My LBS (local bike shop) David's World Cycle - Carrollwood, has gone above and beyond, resulting in a supporting patron, a happy customer, and someone that will gladly return for future business. So what happened? My wife got a new bike via a promotional program at work, not our LBS. The crew at DWC took us in, despite repetitive return visits they were always patient with us regarding any issue with the bike. Today I got a call from the store manager to find that they had contacted Trek Bikes directly and got my wife a brand new bike. There are more details to go into but in short, they went above and beyond what we expected of them, took initiative, and remembered that taking care of the customer is always good business. I shamefully don't remember everyone's name but THANK YOU! Erik, Matt, Andrew, and crew. Thank you making my wife happy and reminding me that interpersonal relationships make customers for life!

I brought my Trek FX+ 1S to Trek Carrollwood with less than 90 miles on it and under three months…read moreof ownership. The reasons for my visit were a noticeable "thunk" noise from the motor, a spongy feeling in the front brake, and routine service. After inspecting the bike, the technician contacted me and told me the rear brake system had suffered a "catastrophic failure" and that the entire brake system needed to be replaced. I was told this would include new brake levers, hydraulic lines, calipers, and rotors, and that if they serviced the front brake it would likely have the same outcome. I was also told the motor thunk was considered "normal," despite the fact that I own another Trek FX+ 1S that does not make this noise. I was informed that the bike was not safe to ride because of the condition of the brakes. This was surprising because the bike had fewer than 90 miles on it, and the rear brake had been functioning normally when I brought it in. Before authorizing hundreds of dollars' worth of parts, I decided to take the bike home. I purchased a hydraulic brake bleed kit from Amazon and performed a brake bleed myself. The entire process took about five minutes, and the brakes immediately felt normal again. No replacement of levers, calipers, lines, or rotors was necessary. What concerns me most is that when I asked where the alleged catastrophic failure actually was, the technician couldn't identify the specific failed component or explain what had failed. Recommending replacement of an entire hydraulic braking system without being able to identify the failure point did not inspire confidence. Additionally, the technician did not reply back to my text messages when I followed up with questions. I'm disappointed because I expected accurate diagnostics from a Trek dealer, especially on a nearly new bike. Instead, I left feeling that expensive parts replacement was being recommended without sufficient evidence, while my original concern about the motor noise was dismissed as "normal." Based on this experience, I have lost confidence in the service department at this location and will be seeking service elsewhere in the future.

Second time going to Oliver's for assistance with my son's bike. James helped me today and was…read morecourteous from the moment he answered my call, to the moment I got to the shop, and at checkout. He explained the issue with the bike, showed me what the part should look like vs what our bike looked like, and went beyond to explain other parts of the bike. It was a positive experience and quick turnaround (same day). Always appreciative of great customer service and fair pricing.

Oliver's is a great local bike shop! Great prices, ultra timely repairs for most things and honest!…read moreI highly recommend this shop for any and all of your biking needs!