I brought my Trek FX+ 1S to Trek Carrollwood with less than 90 miles on it and under three months…read moreof ownership. The reasons for my visit were a noticeable "thunk" noise from the motor, a spongy feeling in the front brake, and routine service. After inspecting the bike, the technician contacted me and told me the rear brake system had suffered a "catastrophic failure" and that the entire brake system needed to be replaced. I was told this would include new brake levers, hydraulic lines, calipers, and rotors, and that if they serviced the front brake it would likely have the same outcome. I was also told the motor thunk was considered "normal," despite the fact that I own another Trek FX+ 1S that does not make this noise. I was informed that the bike was not safe to ride because of the condition of the brakes. This was surprising because the bike had fewer than 90 miles on it, and the rear brake had been functioning normally when I brought it in. Before authorizing hundreds of dollars' worth of parts, I decided to take the bike home. I purchased a hydraulic brake bleed kit from Amazon and performed a brake bleed myself. The entire process took about five minutes, and the brakes immediately felt normal again. No replacement of levers, calipers, lines, or rotors was necessary. What concerns me most is that when I asked where the alleged catastrophic failure actually was, the technician couldn't identify the specific failed component or explain what had failed. Recommending replacement of an entire hydraulic braking system without being able to identify the failure point did not inspire confidence. Additionally, the technician did not reply back to my text messages when I followed up with questions. I'm disappointed because I expected accurate diagnostics from a Trek dealer, especially on a nearly new bike. Instead, I left feeling that expensive parts replacement was being recommended without sufficient evidence, while my original concern about the motor noise was dismissed as "normal." Based on this experience, I have lost confidence in the service department at this location and will be seeking service elsewhere in the future.

Top shelf customer service. Andre was the gentleman who took care of me. They solved my shoe…read moreproblem immediately and with ease. A pleasure to do business with!

Cynthia and team are patient, knowledgeable, proficient and priced the tune up on my bike extremely…read morewell (I think the tune up was complimentary actually and some special need had a nominal charge). Fantastic experience. I'm new to cycling and they took the time to teach me how to use my bike, helped me load it and gave me tips on how to do this myself and made me feel much more confident in using my e-bike. Hands down an excellent experience. I went from embarrassed about how little I know to wanting to hug them with joy from all I learned.

crappy work and not worth the price. Changed a tire and added brake pads, didn't clean the bike and…read morestill had gunck all over the gears. I didn't expect them to take the back wheel off but you couldn't spray anything on the gears? My $40 bike is now a $180 bike!

Citrus Park Bikes is a high recommend! The folks there are veterans of the cycling industry and…read moremake sure you're always road-ready. Test rides are allowed. Questions are encouraged. And final inspections are always made.

I highly recommend Citrus Park Bikes. They are honest, knowledgeable and friendly. I went in today…read moreand they filled my tires with air, adjusted my seat and handlebars all with no charge. I appreciate their kindness and will definitely be purchasing my next bike from them! Robin Q

Decided to take my mountain bike out of storage and get the cobwebs taken off of it which landed me…read moreat Vo2Max bike shop. Man O Man was I pleased... From first impression I was blown away their level of customer service was First Class. Ricky who handled my service was amazing. They went through my bike completely and all I can say is they left it just like the day I first rode it. I could not be more happy with the customer service and the quality of work that was done. I am sure to make it a point to use them from now on whenever I need anything bicycle related...

Wow! This shop really has it all. V02Max is known for its incredible customer service and master…read moremechanic repair work but it also has allll the gear. I purchased a bike rack(pictured), Garmin530, helmet, a few kits, seat and my baby...my Focus road bike! Every single item I have purchased there has been fantastic quality and I have zero complaints. The owner Pierre is a wealth of knowledge and can get you sorted out whether it's a complicated repair or the bike that is perfect for you. He and Ricky are a great team that I know I can trust for everything cycling related. Do yourself a favor and if you're in the area doing those challenging hills stop in and check it out! You will be happy you did! -Amanda

I highly recommend Prioty Mobile Bicycle Services!!!…read more Marlon was fantastic. He communicated well throughout the entire process, arrived when he said he would, and performed top notch Service and tune-ups for my 3 Specialized Bikes. My road feels much faster and smoother. He delivered beyond expectations. Check him out!

Early in June I purchased three bikes and accessories from UBC at almost $3500. One of the bikes…read morehad a flat rear tire every time my wife would go to ride it. I'd fill it up and usually by the next morning the rim was on the ground again. The bike may have had 2-3 miles on it so i took it to UBC 30 minutes away and asked them to have a look. They checked it and told me there were no leaks and then went on to explain to me how bikes lose air pressure. I have been working on bikes as an owner & rider for 45 years, I know the dynamics of air in a bike tire. I told them they didn't look hard enough and after some back and forth with Alec they took it back and replaced the tube. When the old guy from service came out he was ranting about having to replace a good tube for no reason, Alec gave me the bike and I left. Before I even got the bike home and off the carrier it was flat again. I gave them the benefit of the doubt and inflated it again but by morning it was flat. I know it was a new tube because the valve stem was threaded where the original was rubber. Rather than go back and suffer through another argument and down talking like I was a yuppie idiot who doesn't know which end of a screw driver to use, I ordered a new tube. Today I pulled the tube they put in, verified the leak, then actually took 20 seconds to inspect the inside of the rim to find out why it keeps punching holes in tubes and found a huge burr in the rim that penetrated the protective liner and was cutting the tubes. Had UBC taken 20 seconds of their own to look into the problem rather than being convinced the customer didn't know what they were talking about they would have found the problem and been able to fix it correctly. I don't care how long they have been in business but sometimes they should listen to what their customer is saying to them, there are a lot of idiots out there, I'm not one of them. I wanted to find and work with an independent bike dealer but there aren't as many any more. Unfortunately this isn't the one. I'm happy with our bikes but I'll find somewhere else for future needs.

Put a downpayment on a Specialized Roubaix SL8 (base model). Few days letter get a call from Carlos…read moreassuming he's updating me on when the bike will arrive. Nope. He attempted to change my mind / upgrade to a 105. This was highly irritating b/c at the shop I was unequivocal with Jonathan that i did NOT want the 105. Now my SL8 is in limbo. Alex seems to be the most helpful on the staff. I have called proactively to get updates and being ignored. I really want to support local biz here in Tampa/St. Pete but feel deflated and full of regret. I really don't want to post a 1 star review, but reading the others, clearly I'm not alone. They underestimated me as someone who works in PR and has access to all the cycling publications in the U.S., and local press including Tampa Bay Times, St. Pete Catalyst, and more. I will also get it inspected upon arrival by a trusted local shop near me in St Pete. Spoke to Carlos on the phone today and he didn't have the tracking number. Had to go "chase it down" from the Specialized sales rep. I now know what is likely going on: They are purposely delaying shipments and using customer deposits on expensive bikes as interest free loans to boost short-term liquidity. This is not only deceptive biz practices, but a directly violation of the FTC's rules and regulations. I'm prepared to file a report if I do get answers in the next hour.

Being new to the area, I found Fat Rick Bikes through a Yelp recommendation, and I'm really glad I…read moredid! I brought my Santa Cruz mountain bike in for some tubeless service, and Rick took care of it right away. Rick is an awesome guy, very knowledgeable, friendly, and provides great customer service. It's always nice to find a local bike shop where you feel welcomed and know your bike is in good hands. I'll definitely be back for my future bike needs. Highly recommend Fat Rick Bikes!

Competent mechanic, quick service, clean and tidy, very well stocked small shop. Why not 5 stars?…read moreThe guy behind the counter had the personality of a wet sponge. In fairness, I didn't go in there to be entertained.

I needed one bearing ball in a specific size for a niche application. This was the only store among…read morethe seven I called to have loose bearings in the size I needed. David and another employee were very helpful in locating the size of ball I needed, while Grace was kind enough to search for and open a new pack of bearings when the first couple I picked were too large. They even let me have them for free! Excellent customer service. I'm very grateful for their assistance!

Highly recommend! These guys are extremely reasonable with price and provide excellent customer…read moreservice. I came in with a tandem bike and they went above and beyond. S/o to Tyler and Grace