What is customer service to you? In the world of Internet shopping, today I was reminded why local…read morebusinesses at their core are still about customer service. My LBS (local bike shop) David's World Cycle - Carrollwood, has gone above and beyond, resulting in a supporting patron, a happy customer, and someone that will gladly return for future business. So what happened? My wife got a new bike via a promotional program at work, not our LBS. The crew at DWC took us in, despite repetitive return visits they were always patient with us regarding any issue with the bike. Today I got a call from the store manager to find that they had contacted Trek Bikes directly and got my wife a brand new bike. There are more details to go into but in short, they went above and beyond what we expected of them, took initiative, and remembered that taking care of the customer is always good business. I shamefully don't remember everyone's name but THANK YOU! Erik, Matt, Andrew, and crew. Thank you making my wife happy and reminding me that interpersonal relationships make customers for life!

I brought my Trek FX+ 1S to Trek Carrollwood with less than 90 miles on it and under three months…read moreof ownership. The reasons for my visit were a noticeable "thunk" noise from the motor, a spongy feeling in the front brake, and routine service. After inspecting the bike, the technician contacted me and told me the rear brake system had suffered a "catastrophic failure" and that the entire brake system needed to be replaced. I was told this would include new brake levers, hydraulic lines, calipers, and rotors, and that if they serviced the front brake it would likely have the same outcome. I was also told the motor thunk was considered "normal," despite the fact that I own another Trek FX+ 1S that does not make this noise. I was informed that the bike was not safe to ride because of the condition of the brakes. This was surprising because the bike had fewer than 90 miles on it, and the rear brake had been functioning normally when I brought it in. Before authorizing hundreds of dollars' worth of parts, I decided to take the bike home. I purchased a hydraulic brake bleed kit from Amazon and performed a brake bleed myself. The entire process took about five minutes, and the brakes immediately felt normal again. No replacement of levers, calipers, lines, or rotors was necessary. What concerns me most is that when I asked where the alleged catastrophic failure actually was, the technician couldn't identify the specific failed component or explain what had failed. Recommending replacement of an entire hydraulic braking system without being able to identify the failure point did not inspire confidence. Additionally, the technician did not reply back to my text messages when I followed up with questions. I'm disappointed because I expected accurate diagnostics from a Trek dealer, especially on a nearly new bike. Instead, I left feeling that expensive parts replacement was being recommended without sufficient evidence, while my original concern about the motor noise was dismissed as "normal." Based on this experience, I have lost confidence in the service department at this location and will be seeking service elsewhere in the future.

Cynthia and team are patient, knowledgeable, proficient and priced the tune up on my bike extremely…read morewell (I think the tune up was complimentary actually and some special need had a nominal charge). Fantastic experience. I'm new to cycling and they took the time to teach me how to use my bike, helped me load it and gave me tips on how to do this myself and made me feel much more confident in using my e-bike. Hands down an excellent experience. I went from embarrassed about how little I know to wanting to hug them with joy from all I learned.

crappy work and not worth the price. Changed a tire and added brake pads, didn't clean the bike and…read morestill had gunck all over the gears. I didn't expect them to take the back wheel off but you couldn't spray anything on the gears? My $40 bike is now a $180 bike!

Citrus Park Bikes is a high recommend! The folks there are veterans of the cycling industry and…read moremake sure you're always road-ready. Test rides are allowed. Questions are encouraged. And final inspections are always made.

I highly recommend Citrus Park Bikes. They are honest, knowledgeable and friendly. I went in today…read moreand they filled my tires with air, adjusted my seat and handlebars all with no charge. I appreciate their kindness and will definitely be purchasing my next bike from them! Robin Q

Pierre Beaulieu at Vo2max Cycles provided amazing customer service by ensuring a positive customer…read moreexperience. Here's my story. With the shortage of cycling parts and accessories during the pandemic, I was having trouble finding replacement wheels for my bike. I had a cracked hub and my usual bike shop told me that I had to replace the whole wheel. They didn't have the least expensive Mavic's I wanted, so I hit the on-line marketplace, only to find so many out of stocks at an affordable price point. That is, until I found the exact wheels I wanted at Vo2max in San Antonio, Florida. (I live in NYC.) I ordered the wheels (on sale!) straightaway. I received confirmation of my order, but after about 5 days, I hadn't heard anything. So I reached out to Pierre, who apologized and sent the wheels out on the following Monday. But unfortunately, the wheels were for disc brakes instead of rim brakes so I let Pierre know that I had to send them back. Again, he apologize and said that he would send the rim brake version which he had in stock. Fearful of not finding what I needed and maybe having to spend more than I wanted, I was glad to hear I could still get the wheels anyway. But, unfortunately, he found that he actually didn't have the right wheels. So instead, he offered a more expensive wheel set for the *exact same price*! When I offered to pay shipping, he said that was unnecessary and he would take care of it. Now I would've gladly have paid the shipping, but when Pierre refused, I knew he had committed to create a positive customer experience. Even though I'm all the way in New York and I may never visit his shop! This isn't just a story of someone doing the right thing, it's one in which someone (Pierre) actually was doing a *good* thing. You see, I didn't mention to him that I was recently laid off and I couldn't afford to waste a single dime. Cycling is a passion and my primary physical exercise, so I knew that I couldn't do without it for my own struggling mental state. So his kind gesture meant so much more to me. Unless he reads this review, he may never know how he helped someone in need without being cognizant of the circumstances. If he does read this, THANK YOU, THANK YOU, THANK YOU! And I'll end with this. Visit and support your local bike shop as best you can. They really are the ones who can help you and understand the meaning of bike culture (i.e., always offer to help someone stuck on the side of the road, literally and metaphorically, with a tube, a tool, a CO2 cartridge, or free shipping because you never know when it'll be you). TL;DR: Vo2max shop does the right and good thing by honoring an on-line purchase, and providing a free upgrade to make up for an out-of-stock situation, exemplifying true customer service.

Decided to take my mountain bike out of storage and get the cobwebs taken off of it which landed me…read moreat Vo2Max bike shop. Man O Man was I pleased... From first impression I was blown away their level of customer service was First Class. Ricky who handled my service was amazing. They went through my bike completely and all I can say is they left it just like the day I first rode it. I could not be more happy with the customer service and the quality of work that was done. I am sure to make it a point to use them from now on whenever I need anything bicycle related...

I highly recommend Prioty Mobile Bicycle Services!!!…read more Marlon was fantastic. He communicated well throughout the entire process, arrived when he said he would, and performed top notch Service and tune-ups for my 3 Specialized Bikes. My road feels much faster and smoother. He delivered beyond expectations. Check him out!

These guys were amazing. Brought in a wheel that needed…read moreimmediate TLC. They were quick and got me rolling within an hour. Very helpful staff and knew what they were talking about. Highly recommend!!!

Early in June I purchased three bikes and accessories from UBC at almost $3500. One of the bikes…read morehad a flat rear tire every time my wife would go to ride it. I'd fill it up and usually by the next morning the rim was on the ground again. The bike may have had 2-3 miles on it so i took it to UBC 30 minutes away and asked them to have a look. They checked it and told me there were no leaks and then went on to explain to me how bikes lose air pressure. I have been working on bikes as an owner & rider for 45 years, I know the dynamics of air in a bike tire. I told them they didn't look hard enough and after some back and forth with Alec they took it back and replaced the tube. When the old guy from service came out he was ranting about having to replace a good tube for no reason, Alec gave me the bike and I left. Before I even got the bike home and off the carrier it was flat again. I gave them the benefit of the doubt and inflated it again but by morning it was flat. I know it was a new tube because the valve stem was threaded where the original was rubber. Rather than go back and suffer through another argument and down talking like I was a yuppie idiot who doesn't know which end of a screw driver to use, I ordered a new tube. Today I pulled the tube they put in, verified the leak, then actually took 20 seconds to inspect the inside of the rim to find out why it keeps punching holes in tubes and found a huge burr in the rim that penetrated the protective liner and was cutting the tubes. Had UBC taken 20 seconds of their own to look into the problem rather than being convinced the customer didn't know what they were talking about they would have found the problem and been able to fix it correctly. I don't care how long they have been in business but sometimes they should listen to what their customer is saying to them, there are a lot of idiots out there, I'm not one of them. I wanted to find and work with an independent bike dealer but there aren't as many any more. Unfortunately this isn't the one. I'm happy with our bikes but I'll find somewhere else for future needs.

Being new to the area, I found Fat Rick Bikes through a Yelp recommendation, and I'm really glad I…read moredid! I brought my Santa Cruz mountain bike in for some tubeless service, and Rick took care of it right away. Rick is an awesome guy, very knowledgeable, friendly, and provides great customer service. It's always nice to find a local bike shop where you feel welcomed and know your bike is in good hands. I'll definitely be back for my future bike needs. Highly recommend Fat Rick Bikes!

Competent mechanic, quick service, clean and tidy, very well stocked small shop. Why not 5 stars?…read moreThe guy behind the counter had the personality of a wet sponge. In fairness, I didn't go in there to be entertained.

I needed one bearing ball in a specific size for a niche application. This was the only store among…read morethe seven I called to have loose bearings in the size I needed. David and another employee were very helpful in locating the size of ball I needed, while Grace was kind enough to search for and open a new pack of bearings when the first couple I picked were too large. They even let me have them for free! Excellent customer service. I'm very grateful for their assistance!

Highly recommend! These guys are extremely reasonable with price and provide excellent customer…read moreservice. I came in with a tandem bike and they went above and beyond. S/o to Tyler and Grace