I'd been searching for a bike for some time. I knew what I wanted - a ladies' frame hybrid, with…read morehydraulic disc brakes, suspension, and the space to fit mudguards and panniers. I didn't think this was asking for the moon really, but according to what was available in other Glasgow bike shops, it seemed that this was a big ask, without spending a fortune.
That was, until we went to Dales. Dales are fantastic! They have a huge range of bikes, and we spotted one straight away that seemed as though it might be ideal. We were very quickly helped by Lynsday. She established exactly what I was looking for, what sort of cycling I'd be doing, and what sort of price range I had budgeted for. Lyndsay was clearly a bike enthusiastic, and knew her bike stuff inside out - we were very impressed at her knowledge, and her friendly and helpful manner.
Once she'd established that our chosen bike was the right size, she let me go for a test ride. It was pouring with rain, so Lyndsay and Simon very sensibly stayed inside while I hurtled up and down the street for a very quick test ride. I didn't need any longer though - as soon as I got on the bike, I knew it was the one for me.
Once we'd made the decision to buy, Lyndsay continued to be super helpful. She showed us mudguards, with more detail than I could have thought possible about mudguards, and the various pannier racks and pannier bags. We didn't feel hurried at any point, even though the shop was very busy, and were very happy with the options we chose.
When I returned to collect my bike (they were building me a fresh out the box one and fixing on the various bits), Lynsday was there again to help, making sure I was totally happy and comfortable on the bike before riding it off into the sunset (rain).
I'll be taking my new bike back to Dales for its 2 month service when it's due, and Simon was so impressed with the service that we received, that he'll be taking his bike in for a service too.
The whole process of choosing, testing and buying a bike at Dales was very easy and actually enjoyable. I would recommend Dales first time every time to anyone looking to buy a bike.