TLDR: Avoid, scammers
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So my experience with this place has been negative on two occasions. I purchased a set of cables (from online) to be fitted on the bike, along with a gear service, I was quoted £24, seemed reasonable.
I had booked my bike in for a day when it could be completed on the day. I live quite far from the place so I wanted to hang around and pick it up. I was contacted on the day I was scheduled to bring it in from who I presume is the owner and stated that he wasn't going to open until 1pm that day. When I asked him whether he could still do the job on the day he assured me he could. I took my bike in that day around 2pm. The guy then stated that he was very busy and might not get it done today, to which I then reiterated my point about living far away, and why I booked it in. He begrudgingly accepted to do it. I asked him if the work would be compromised by being tight for time, he assured me it wouldn't.
I returned an hour or so later and the bike seemed to be done. Cables were fitted and it looked ok. Paid the guy and thanked him for doing it and left. I didn't get out for a while after that but when I did the gears were hitting against the front derailleur and when I tried to move from the smaller chainring to the larger it would push too far and fall off the outside. Again, when moving from the larger chainring to the smaller, the chain would get caught in-between the two chainrings forcing me to move it manually or only stay on one cog at the front at all times whilst cycling.
This all happened on my first time taking the bike out after the repair so I phoned up the company and stated the issues. I was told to bring it in and it would get sorted. Took it in again and spoke to a different guy, he said they'd sort the issues and there would be no charge. 4 days! After dropping it off they called saying It was ready. I had called them in-between that time to check if it was ready and the original guy I took it to was who I spoke to. He said he had to flip the front chainring around to bridge the gap so the chain wouldn't get stuck in-between the chainrings
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Went in to pick up the bike and it was the original guy I had dealt with again. He brought the bike out, stated what he done and then presented me with a bill for £22. I then explained to him about having paid originally and how the other guy stated there would be no additional charge. His defence was that he done additional work to fix the issue.....this was without mentioning this would be an additional charge when I spoke to him on the phone. He tried to justify himself again a few times and then stated that if I didn't want to pay the bill that he would turn the chainring around again to reinstate the issue.....keep in mind I had already paid him £24 the first time around to fix the gears and cables which includes altering the front derailleur as need be. So he essentially threatened to sabotage my bike, although he had already been paid to fix the issue. What he was trying to do was scam me for additional payment for a service I already paid for and that he didn't fix at the first time of asking.
The guy who tried to scam me was called Richard, I would very much recommend avoiding this place. They take an unbelievable amount of time to fix your bike and when you do get it back chances are it'll not be done correctly anyway. read more