Would be lower than 1 if that was an option. I booked my…read morereservation for March 19-6nights on the Hilton app with a valid working credit card a month in advance. I arrived just after 11p to check in. Levi was at the desk and told me the hotel was sold out. I showed him my email confirmation. He repeated they were sold out and canceled my reservation. I asked if the hotel would be putting me up someplace else. He told me it was up to me to figure it out and he didn't know the hotel policy for this and he left. It was 1130pm and they were sending a single female out in a strange city to fend for herself! Not okay. I was able to get some help from Ciera when I explained it to her. She was able to get me a room at the West Monroe location after midnight, but only for 1 night and at a higher rate. Ciera would have Denice (manager) call me in the morning. I went there and they said I had to check out in the morning. I checked out at 830am, Denice never called so I went back, she was not there and this hotel was still sold out. Left it up to me again. Luckily a room opened up at the West Monroe location and I was then able to stay there for the remaining 5 nights, again for more money than my original reservation. I have tried to reach Denice multiple times and to this day I have not heard a word from her. We are Hilton gold members. We travel a decent amount. This is not how things are handled when you oversell.

Perfect stop for a respite from the highway Clean…read moreConvenient Well Maintained Friendly Great breakfast (had grits that were buttery & well seasoned...need I say more) Just what we needed to recharge our batteries, literally, for a few hours We were able to charge our EV all night w no add'l fee Thank you, Hampton Inn

All amenities are available. The layout and cleanliness of the rooms are much appreciated. We…read moremake it a point to find the Home2Suites by Hilton across the country when we travel. It feels like a vacation when you can travel in comfort and the rooms have a layout unique to Home2Suites! Swanky!

Stayed here while in town to take a deposition. Nice hotel! Very nice staff, especially the lovely…read morewoman who served breakfast!

Our extended stay at TownePlace Suites by Marriott in Monroe was a mix of positives and…read morefrustrations. As part of a group that frequently stays in Monroe for 44-day stretches, finding reliable accommodations is crucial. Despite some promising aspects, particularly the friendly staff and well-maintained lobby, my experience with housekeeping has been notably disappointing. Let's start with the positives. The breakfast at TownePlace Suites is consistently good, offering a decent selection that helps kickstart the day. The staff members are undeniably friendly and welcoming, always ready to assist with any requests and inquiries. The lobby area is kept tidy, creating a positive first impression upon arrival. However, the issue lies with the housekeeping service, which has been incredibly unreliable. In the six weeks we stayed at TownePlace Suites, our rooms were cleaned only twice, despite repeated requests. Prior to booking, we had been warned by former colleagues to expect issues with housekeeping, and for their next visit they would pick a different hotel. We choose to give the hotel a chance, since a recent experience with Marriott was great. Unfortunately, the warnings were justified. Upon check-in, We were informed by the front desk that housekeeping would occur every other day. However, this has not been the case. After the first week of irregular service, I reached out to speak with a manager. The manager was busy at the time, but the lady at the front desk took the message and sent housekeeping right away. The response was prompt, but the interaction was awkward as I was immediately visited by a housekeeper who claimed the housekeeping services was every five days. Despite assurances, by the General Manager the situation did not improve. Several days passed without any housekeeping, and my co-worker resorted to calling the front desk again. On one occasion, a member of the housekeeping team offered fresh towels, but this did not address the larger issue of cleanliness and bed linen changes. We got two fresh clean sheets during our entire stay of 6 weeks. The first after our complaint on the 2nd week and the last on the 3rd week. After the third week, we notice the bed was being made by house keepers, but the bedsheets were not change!!. As we open the bed sheets you could see our hair from prior nights, and also stains that clearly showed it was the same bedsheets. In addition, there were bugs in the room, for which my co-worked request to be change to a different room, only to experience the same issue. I was so disappointed I didn't even bother anymore since all my request fell on deaf ears. Regrettably, my experience is not unique among my colleagues staying at TownePlace Suites. Several of them have voiced similar frustrations regarding inconsistent housekeeping services. One of my colleagues switch hotels after the second week. In conclusion, while TownePlace Suites by Marriott in Monroe has its merits such as friendly staff and a pleasant lobby environment, the significant shortcomings in housekeeping service overshadow these positives. Anyone considering an extended stay here, should be prepared to manage expectations regarding room cleanliness and maintenance. Having prior experience in the hospitality industry as a business owner, I am writing to you for you to know our experience during our stay. As business owner I always liked the feedback and reviews from my costumers in order to make my business better.

On a road trip and I prefer to stay at Marriott brand hotels for loyalty points. The 2 bedroom…read moresuite with sofa bed seamed perfect for our family of 5. The sofa bed had no bedding and was covered in crumbs and stains. The mattress looked so uncomfortable that we immediately closed it back up and called the front desk who only offered us bedding if we came to pick up but unapologetic about the condition of the mattress. Luckily no more planes taking off after midnight as this location is very loud close to the airport. The price was reasonable.