My house here in TN was new when I bought it. The AC was completed as part of the build. Over the year since I've owned it, my upstairs unit either didn't work correctly or wasn't working at all. Wouldn't heat enough and wouldn't cool at all. Parts for it are nearly impossible to get even though it's less than two years old.
Chad was my guy. He was the guy my builder turned me on to as his AC guy. While Chad had no real say in what was installed into this home (builder states what goes in), he did all he could to get it working correctly.
Unfortunately, having a new home with a 2nd story unit that just wasn't working was not ok with me. Chad wanted to make it right. Again, he knew what was installed and that it wasn't really what he would have done himself. He was under zero obligation to do anything but try and order parts under warranty. Again, they are nowhere to be had.
What makes Pearson's above the rest is that he wanted me, the customer, made right. He initiated and remedied this whole crappy situation by removing the entire system and replacing it with one HE trusts, at his own expense. One that HE KNOWS if needed, the manufacturer, will make things right ASAP!
What was a bad choice and a failure was a Rheem Heatpump. As far as I'm concerned, avoid Rheem like the Plague. What Chad replaced it with was a York. Good name. Good product. It's still a family owned and run manufacturer.
Wow! It's quiet and it works!!!!! Chad at Pearson Heating and Cooling has my 100% support in anything he does. He and his folks are top knotch. Customer service is a thing of a past and these guys bleed it.
So you need work, no need to look elsewhere. Seriously! read more