Good thing is the doctors are very caring and kind with fantastic customer service. Pepper is great…read morewith his patients! The problem is the customer service kids ( up front) are not very nice to patients. I never made it home with new glasses and they were like to bad so sad. I called them a few times and they said that they "Looked" for my glasses but they were not there. Nothing was offered to ease my burden of the pain on never getting to use my new glasses. Excuse me,never used glasses. Dr Flax is the best, we had an emergency and he met us after hours and cared for my wife and that's the only reason why I use Norman Vision.

It was my first time in, and Rilee and Dr. Pepper were so sweet! They were so personable!read more

I had a great experience at Premier Eyecare of Edmond! From the ladies at the front desk to…read moreChelsea who did my initial prep and eye testing to Dr. Cox, it was all fantastic! Very reasonable for cash pay and I felt that all of the associates were very thorough with their part of my visit! I would highly recommend giving them a shot for all your eye care needs!

I'm not happy with this place. A couple days before the appt I received a text saying if you have…read moreinsurance be prepared to pay an additional $25.00 per patient for your upcoming appt for retina scans. I have a retina specialist why would I want to pay again for scans I already have. It would have been nice to be informed of this when I called to book all three appt weeks ago. Now I have to find a place that is not going to nickel and dime us and wait another couple weeks to be seen. What a waste of our time!

Fast, friendly service. One day turnaround to put new progressive lenses into my existing sunglass…read moreframes. Reasonably priced!

service was awesome really appreciated little girl that helped me .... but I am disappointed that…read moremy glasses weren't ready by today like I was told... called at 4 pm she said she would call back in thirty minutes yet didn't... I'm very disappointed

Nice. Quick. Friendly…read more Usually you are asked a plethora of intimidating questions about why you didn't do this or didn't do that. From start to finish the only goal of the staff was to help me with my light sensitivity and I 100% appreciate everyone's help!

I had a terrible time with scheduling three appointments. I was clear with the receptionist there…read morethere would be two appointments needed however on arrival, one was canceled because I didn't confirm via a text message. What? I had both kids out of school - which is a feat! I decided to cancel remaining appointments and go somewhere else. The receptionist owned the mistake, however, the doctor couldn't "fit us in the schedule". Pass. No time for these games.

Don't bother coming here if you have an emergency , yes the clinic closes at 5 but I walked in an…read morehour before closing clearly needing help as my eye is in pain and watering just needed to be checked out got turned away even though the Dr. was in and had plenty of time no one was in the lobby waiting

Dr.Martin made my optometry appointment inviting and personal. She helped beyond just my vision…read moreconcerns. They were great! The office was clean and there are so many frame options, I struggled to pick! Highly recommend!

We have been using Dr. Massengale for many, many years! From taking my Type I diabetic toddler to…read morehim for years (who is an adult now), to myself with a myriad of autoimmune issues (Dry eye disease.). I met my husband later in life and found out he too used Dr. Massengale and still sees him. Dr. Massengale is top notch. His staff are excellent. You won't go wrong choosing Dr. Massengale!

Knowledgeable people that seem to care. Seem more thorough than most. Would definetly recommend…read morethem.

My friend went back to see Lisa and her husband and although she was there for a very long time,…read morethey took great care of her. Found her some glasses that she will like and listened to her explain what was going on with her eyes. They will also call and do a follow up with her. The person at the front desk got up and went to another room when she came in so that was good.

Seeing is Believing...My family has been patients of Dr. Mayes for 15 years, and we absolutely love…read moreher! She quickly impressed us with her knowledge, professionalism, and customer service, and has kept us healthy & seeing well ever since. We were happy to see her open her own shop this past year, and she proved to be a life safer immediately, as I had to stop in for an eye problem I was having. She quickly worked me in, despite me being a walk-in, and helped get me back to 100%. Highly recommend Dr. Mayes if you are in need of an eye doctor!

They need to do better in every aspect. I waited 7-10 days for my glasses. They came in. Wrong…read morebecause of their failure to document my prescription correctly. The lady I dealt with was rude and took my prescription paper away and tried to not give it back. She needs to do better. They need to do better. Rude. Will not recommend or be back.

I will never go back to this location they didn't get my glasses right I took them back still…read morecouldn't see with them but they said they were right I paid 400 dollars for glasses I could wear the office staff are rude